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    Cardinal Auto Sales

    1.6 (39 reviews)
    Closed 9:00 am - 7:00 pm

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    Believe every 1 star review and question the 5 star reviews that could easily be written by their staff... I truly hope that no one experiences what we did. Please be very careful!!! A Carfax will not report all the sketchy mechanic work or even accidents. After many pointless conversations, we still have a useless car with $5,000+ worth of problems. Our vehicle was wrecked and it was not on the Carfax. We tried our best to give them the benefit of the doubt and we gave every opportunity to improve our experience. However, it became very apparent that they were happy to wipe their hands clean of this problem early on and it seemed that they almost enjoyed the fact that they seemingly got away with it by their sarcastic tone and we could hear multiple people laughing at us on the phone. So, let me first start at the beginning of our experience. When we were shopping for the car, they told us to step our budget up from 5k to 6-7k and we would get something SO much nicer. They had 2 Honda CR-Vs available in that range, so we agreed to do so because Hondas typically have a track record of outlasting most vehicles on the road. One of the CR-Vs was present on the lot, and the other was away getting some paint to touch up scratches (or looking back was probably being tampered with). So, we drove the one that was present. We noticed a loud popping and were told that it was most likely the CV joint and it was an easy repair. We did not think much of it, however, we opted for the one that was getting touch up paint because it was a year older and a bit cheaper. (This car was for a teenager, we wanted it to be nice but also budget friendly) When we drove it home, we noticed one headlight was dimmer so we decided to order a new head light. We then had brake pads and other various maintenance done. Then we ended up having to replace some various things. We were frustrated but the vehicle was 10 years old so we gave it the benefit of the doubt. The vehicle had barely been drove at this point so none of the real issues were apparent. The first thing we learned when we received the headlight we ordered, is that the headlight would not fit because of apparent front end damage from an accident of some sort. Even then, we did not blame Cardinal. However, the real problem came when we finally started to actually drive the car, a plume of white smoke came out. We learned that the vehicle had engine problems. We called Cardinal considering we had not even had the vehicle but a few weeks and had not only had to do a substantial amount of maintenance to get it up to standard, but we had learned that the vehicle had been wrecked, AND IT NEEDED A NEW ENGINE. This became the start of many conversations that showed their true colors. Their first response was not that they were sorry but, that we should have bought the more expensive CR-V and we would not be in this predicament. We asked several times to speak to the owner, Hassan Mohamed, but were told we could not. They then decided after MANY calls, that they would upgrade our warranty and that this would cover any issues moving forward. However, let me tell you the warranty is USELESS. Long story short, it will go to astronomical lengths to not cover anything. The diagnosis was that it needed a new engine or a rebuild, and that someone had basically ran this car very hot. (we took this vehicle to 3 different & very qualified, auto professionals for quotes and opinions) They theorized that the front end damage busted the radiator and the previous owner did not have this repaired right away and it ran so hot that it warped the cylinder head. The engine was never fixed but covered up by sealing everything with coolant which in result caused the smoking. After speaking with Cardinal numerous times, they refused to take any accountability for the car coming off their lot with these problems and told us "You bought it, you are stuck with it."

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    2 years ago

    Cardinal Auto Sales has a wide variety of options, and a great team! Would recommend to anyone looking for a used car

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    Review Highlights - Cardinal Auto Sales

    Our salesman, Christian listened to what we were looking for, made great recommendations and didn't try to push our budget.

    Mentioned in 4 reviews

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    Cardinal Auto Sales - car_dealers - Updated September 2026

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