Great customer service. Very professional. Pete really helped me a lot with my new car. Recommended…read more100%

I have been dealing with Madsen Motor Company for about 6 years now. They service our fleet of 2…read moreMercedes and 2 BMW. Top of the line service and advice always. Craig & Wayne are the best.

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

Best place to shop for a vehicle. You will be treated right. Edna, Ricky, Sal and Kody are the…read morebest. They also have awesome mechanics. If you Need a vehicle try here first, you'll be glad you did.

Just stopped in without an appointment after seeing a car on the website. Steve was very welcoming…read moreand professional even though he was busy with another customer. After a test drive, we came to agreement on a price and made the purchase and took home the car. We felt like we got a good deal on a really nice used car from a fair and honest local business owner.

dont ever buy a car from that place.we bought a 2014 Kia sorento and it was expensive and so many…read moreproblems with the car.i just paid 400 fixing the oxygen sensors and the car still has many problems.it was a huge mistake buying from the place .i think that was the sixth time fixing the car and still problems.

Just got a car here, 1 week later the car WILL NOT RUN. spent $11,000 for the vehicle. how they…read moreplan to deal with the situation will determine 1 star or 5 stars. super disappointed so far. this is not what you should expect from a car at this price. UPDATE 1 to Sam's denial of selling us a vehicle... Funny I know your name. It was a Subaru outback 2013, i'm not in the system because I'm the partner of the person who purchased. We are both very interested in how you guys will be righting this wrong. the car is a mess and people should at least know that. how you plan to deal with this us up to you. UPDATE 2 They have refused to admit that this car is a TOTAL WRECK. they are putting the blame on everyone but them self. They refuse to take the car back. They are blaming the mechanic that the insurance company sent us too. If you want a totally fucking headache. Get your car here.

Larry and his son Ryan run a good dealership. They're fairly discriminating about the cars they…read moresell, and they're fairly straight shooters when it comes to negotiating. I sold one of my old Volkswagens through them on consignment and I bought my Porsche from them, and I never had a problem. The service department is top-notch and their mechanics are some of the best Porsche gearheads in the city.

A must read...... I could write a 16 page positive review…read moreabout the salesman we had the pleasure of working with, but I'll keep it short. Purchasing a new car isnt fun, but working with Thurmond was a smooth, and zero stress environment. My young adult daughter had her sights on one specific car after mnths of searching and she was ready to purchase that one, and ONLY that one and the car had not even got the lot yet. I wasn't giving her money for it. She had to afford it all by herself. I told her Id do the haggling for her and I was not looking forward to that feeling if worked a double in a rock quarry dealing with a car salesman. End result, we drove off the lot with THE car she wanted, papers signed and we felt great! She had just signed away thousands of dollars, years of payments in her name to this dealership and we felt we'd made a great decision to purchase from here. Capital Mazda may not know how big of a gold mine they have in this employee. I hope they invest in Thurmond because dealerships have bad reputations due to salesmen that are a dime a dozen. Thurmond had to put up with hours of my multiple questions for a solid 5 days and by the time we left the dealership we felt OUR time and money was well spent here and ready to buy my own car from them. I never had trouble reaching Thurmond. He was reliable, good energy, he was focused on us, I never felt pressured or rushed and he did a good job leading us to closure. I can see it when I look back now. The deal was fair, and really important--Thurmond actually likes his job so I have to compliment his management team. Great salespeople are a reflection of the culture and leadership they have and it was evident management respects and works in tandem with their people. Johnathon especially. There was a manager who seemed a bit scary/gruff at first, but was actually kind & professional so in the end the dealership was well rounded IMO. Ask for Thurmond. He is a breath of fresh air in today's environment. We are purchasing our next car thru Capital Mazda......unless Thurmond switches job sites.

2019 Mazda CX-5 having an oil pan failing at 59.8k miles. Warranty was to 60k, BUT till late 2024…read more May be my last Mazda. Won't be surprised if more issues arise after the warranty period Customer service still advised me to 'bring it in', though it's out of warranty to collect their premium shop fees. Refused to hear me out and slammed phone on me.

The guys at Java were really helpful, and made a good deal without a lot of haggling back and…read moreforth. There was no pressure to buy a vehicle, or to purchase expensive (and unnecessary) add-ons afterwards. Best of all, the products they sell are solid. We bought a truck from them, and it was rated highly by a mechanic who looked over it, and said that it had been well cared for and that there weren't any hidden flaws. They make the Carfax for vehicles on their lot readily available, and on their website you can find the VIN number if you want to take a look at Autocheck (like Carfax but more complete) before you go down. All in all, I would give my experience with Java a 10 of 10.

Nothing but good things to say about Java Auto. Bought an Audi here a while back, and the process…read morewas very smooth. Friendly staff at the dealership, and good selection of cars at reasonable prices!

Cameron was amazing to work with. We had some damage to our car after a house fire, and he was…read moreable to do a great job to get a lot of the issues resolved. He was kind, friendly, and empathetic and his true passion for cars clearly shows. My car looks amazing and I couldn't be happier.

Beautiful work, done ahead of schedule! Get the engine detailing, totally worth it!!!read more