I am very disappointed with the customer service I received at the Lowe's in Staunton, Virginia. I…read morewas in the carpet section patiently waiting for assistance. At first, I saw three staff members helping a family with carpet, so I waited respectfully for them to finish. While I was standing there, two other staff members walked by without saying excuse me, acknowledging me, or asking if I needed help. After the family was helped and sent on their way, one staff member continued assisting them with something else, while three staff members were still in the area. Another customer even came in, but no one ever asked if I needed assistance. I was clearly standing in the carpet section, walking back and forth, waiting for someone to help me. I would think that if a customer is standing nearby watching staff cut carpet, it would be obvious that they may need assistance as well. I left feeling ignored and frustrated. I am now driving all the way to the Home Depot in Waynesboro, where I have heard the service is better. I am not happy with the lack of customer service I experienced today.

Nice selection and good sales - but where are the employees?? When I go to Home Depot, there's…read morenever a lack of people eager to help, but trying to find someone to assist you at the Staunton or Waynsboro Lowe's is like playing hide and seek with a skilled ninja. We either need Lowe's to improve or for Home Depot to build a store in Staunton.

Take accountability for the quality of work! I never felt…read morelike my needs were important or heard I don't think expecting to receive a quality end result is asking too much! Whatever happened to taking pride in the quality of work that customers are paying for?

Smiley Tile is wonderful to work with. I signed a contract and decided to wait several months for…read morethe weather to warm up before installation of my back porch floor. Brittany, at Smiley Tile, kept in touch with me through the months and gave me an installation date as soon as the weather warmed. The floor looks great. It was installed quickly and professionally. The installers were friendly, courteous and arrived on time. Smiley Tile called after completion to make sure I was pleased. This was my second project with Smiley Tile. Several years ago they updated my bathroom floor and shower stall tile. It still looks perfect. i'm a happy customer.

They were prompt and built a beautiful retaining wall. Wonderful work for a great price.read more

We hired them to mow our three acre lawn. For about four months they did a good job. HOWEVER,…read morewhen they came this week, the supervisor failed to tell the other mower that you can't mow a one-acre area that is under STANDING WATER! It looks as if it had been plowed. No way the operator had any clue what he was doing and the acre may take a year or more to settle. Unqualified and untrained employees!