The staff and managers do not care. Dropped appointments not knowing who managers names are to ask simple why questions. Just the level of not caring must be in their mission statement. read more

front desk have an attitude and are rude. after almost 2 month I am still waiting for medication that still has not been send.

Love this place specially Dr Ortiz he help my mom even safe her life i will love to give a huge thank you to Gilbert phone operator who was very kind and helpful on scheduling my mom appointment a good helper keep up the good work. read more

I had decent care my first couple visits, but I have realized they aren't about your best care or heart health, they like all of EPTX are about overbooking , shuffling & seeing as many patients as possible for maximum pay out. Sadly, Dr. Ortiz stated, "unless you can bring another 20 cardiologists to this God forsaken city that I don't want to be in either, then the care might be better". Then I was told if I don't exercise, and if I only did 10k steps a day, this was for "the elderly only". First time I've been belittled and felt worth less. Care like this costs lives, especially with VA patients with PTSD. W read more

The staff at the Gateway location is a disgrace. Dr. Munoz will only be available 3 months AFTER you need to see him. His staff, male and female are useless, overwhelmed idiots who cannot submit requests for veterans' treatment in a timely fashion thereby resulting in missed appointments (in my case) and having to reschedule either with a nurse prac sooner than, you guessed it, 3 months later to see Dr. Munoz. Do not go to this worthless practice if you value your time. read more

I would much rather give a 5 star review than a one star but the situation at Cardiology Care Consultants is a no star review. I am the primary caregiver for my mom who is 83 years old . She is diagnosed with hypertension and diabetes. The profit over patient philosophy at this business is out of hand. I had so much trouble when I requested a copy of my mom's records.The medical assistant at the new cardiologist had requested the records for three weeks but no luck. I went there in person and Anna was very hesitant and not concerned with the situation to let me have these records because of policy.What kind of policy is that ? They certainly do not have the well being of the patient in mind.This happened at the office on Mesa Street. My mom was waiting for the records in the next building with the new cardiologist. They knew the situation and I got the feeling that this business retaliates against people who fire them by making it impossible to get records. As I said in my last review the doctors are in no way responsible for the business practices and philosophies of the office management at Cardiology Care Consultants. It is the office supervisors and staff that make this clinic what it is. My father also went there and I know that the patient is low priority with this business. In the six years that I dealt with them there is NO improvement. read more

The main problems at this clinic are the office management and logistics. As a caregiver I have brought both my mother and father her and have experienced the long wait times ( normal is 3 hours). I have read the reviews and understand why people assigned one star. We went to an appointment during the pandemic and there was no evidence of any social distancing. The appointment desk is very detached from reality and I finally decided I had to find another cardiologist for my mother. This in no way reflects on the doctors. They are victims of poor office management. read more

I called today,. The waiting line was 24 people long. So. I waited. After one hour waiting, I got to be the first in line. Then the operator hanged on me read more

If I could give 0 stars I would. Don't know if the Dr.'s here know how badly the staff treats patients or if they're apart of the problem but this place might be nice to your face at first but the truly don't care about their patients. I walked in a packed waiting room recently and smelled sick breath through my mask all the way through the room. Left and made another appointment. Two days later was sick with sore throat. Went to the next appointment and looked in door and was crowded again. Tried to call and check in from car and they wouldn't let me stating I had to come in. Asked if they could schedule me for a less busy time. They refused saying it's never not busy. Not true! I've been plenty of times when I'm the only one in the waiting room. I explained how their office got me sick and they did not care. They are not willing to work with me in any way. Not even a telehealth appointment. They have been very impersonal and rude with a they don't care attitude. Also, I put a review on Google last week as there were several like mine. They immediately erased my review and all those like mine. They only left reviews about long wait times. They are as crooked as they come. read more

If possible, i would put 0 stars. Ms. Irma martinez, front desk registration is very, very rude. She does not let patients speak and is very condescending. the facility needs to do a better job seeing that she is the first person the clients speak to and see. I sure hope the facility takes into consideration and does something about her. read more

So far this office hasn't made a good impression. They called this morning and moved the appointment time but said to come in an hour early which is 1215 but they don't open the office until 1. Now we've been here an hour and half and have yet to do anything except paperwork. They have told all of us in the waiting room the doctor is running 40 minutes late. I understand emergencies happen but from the things I'm hearing this is the norm. It's time for the doctors in this office to take responsibility and do something to fix the problems. I'll update once we see the doctor if my opinion changes. read more

I took my grandfather to be seen and immediately walking in I noticed how rude some of the front desk staff is towards people. My grandfather is hard of hearing and I can just imagine how they would've treated him if I hadn't come in with him. As we sat down and waited, for a very long time, I kept observing them with other people. They completely do not care for other human beings or are compassionate towards the elderly. One of the office staff was even catty and unprofessional with an elderly woman who seemed hard of hearing and at a loss to what to do. Instead of being nice and explaining it to her without yelling or getting rude the desk person dismissed her and even gave her attitude. Same thing happened with other patients who walked in. It boggles my mind as to why people keep getting into the medical field knowing they can't deal with patients of all kinds and can't deliver compassionate patient centered care. The doctors at this office really need to clean house and hire new people. It's a shame the front office lets the whole business part of healthcare show it's true colors. At least be decent about it and treat people right! read more

The management system for this group of doctors is very unprofessional. My appointment scheduled 6 weeks ago was cancelled the day before because the doctor is waiting to be approved for my insurance. They should have told us when my family doctor made the appointment. They have no regard for patients' time. I took my mom there and she waited 4 hours to see the doctor. There were many elder patients there. Even more disgusting to show such disregard for their time. Some were tired of waiting and dosing off in their seats. Wish someone could put a stop to their over booking appointments practice. read more

WARNING DO NOT TRY TO SEE THESE DOCTORS! I quote the supervisor, Martha: "These patients are picking these plans." If you don't have the right referral form in your hand even after waiting weeks to see a doctor at Cardiology Care Consultants, they will turn you away. If you need to see a doctor DO NOT let your doctor refer you to this office. They will blame the patients for the plan that the patients have. My elderly parents were COUGHED on by the woman at the front desk (who never covered her mouth or apologized) before she sent them away because they did not have the right form form. This office could not care less about new patients or the elderly. STAY AWAY! read more

So sad. I can't believe they actually treat people this way. 50 chairs in the waiting room and they were all full. Had to wait in the car. Very sick people were standing along the walls. People at the desk did absolutely nothing to help or even apologize. I know this is a little thing but they have a coffee pot in the waiting area. It was empty the entire time I waited (my first visit we waited 2 hours, second visit 1.5 hours and gave up. Patient waiting in the car and it was too hot.) The coffee pot is an example of how this business is run. No one really cares. When I finally left and told them we were leaving the response was essentially "Okay. I will cancel your appointment. You know the doctors are seeing people as fast as they can". YIKES!!!! A really terrible healthcare experience for people who are really sick. read more

I came with my grandmother who is on oxygen, needs to use a walker. When they called me to the front desk to give her insurance information the "office worker" was very rude. I told her to give me the paperwork so that my 87 year old grandmother would not have to get up. She said "no, she can sit in the walker, I have to ask her the questions!" How hard is it to ask questions? This clerk is just a clerk. She doesn't hold a degree. You don't have to have special training to ask question from a form that i can clearly read myself. She sat there and with an attitude was telling her co worker and the co worker laughed and said "at least it's Friday". If they don't want to "deal" with the elderly they shouldn't work with the elderly. I don't even think they should be working with the public at all with those attitudes. I've already heard very bad things from this clinic and I will be looking for another cardiologist for her read more

Dr. Munoz was very good but as far as the office management it is very poor. I waited 3.5 hours for my first appointment to see the doctor. Today I had another visit and when I arrived they told me they forgot to call me to tell me the doctor would be out. I took time off work, and to drive there and back is 2 hours of my day. They have total disregard for the patients time. read more