This place and owner are knowledgeable and so helpful! Taking my Grandson to find a catcher's mitt…read morewas truly enjoyable and successful. Lem was patient and kind to a busy young man. Support Local Businesses! It was a great successful afternoon.

The older man who sits in the bat room was incredibly rude to me and my family. I was looking at…read morethe gloves with my sons and I heard him call the younger employee the r word, the f slur and dumbass. The kid looked overwhelmed and stressed out because of this. I can't imagine treating an employee like that.

I don't know if the tragically low ratings are warranted. But I do agree that there are several…read moredisappointments here. My wife was in search of the famed Bombas socks, size large. Good luck with that because all we found were small and medium. Have you not noticed the plethora of tall, athletic women in Williamson County? Note, Bombas socks are not with the socks near the shoe section because they find the need to have two sock sections. She also found an unusually low stock of leggings (compared to other Dick's) outside of the Calia brand that she doesn't prefer. Again, see comments about athletic females in this county. On the bright side, they're definitely keeping up with the Williamson County lacrosse craze and offer a tremendous variety of equipment in all popular sports for young people (except maybe ice hockey). So at least somebody there is paying attention to what they're selling.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

This Academy Sports sits near the intersection of Mallory and Nichol Mill, not far from Cool…read moreSprings Galleria, and is your standard Academy location for the most part. My office is not too far from here, so when I am after something specific, in my most recent case, a weighted vest, I swing by this location. Of course, even though I am after something specific, I always browse their gym clothes and shoe wall. The store is well lit, well kept and clean. Service is standard. I am acknowledged on the floor and the cashiers are friendly and helpful when needed. Overall, while I did not find the type of vest I was after, I enjoy this location for what it is, and surely will be back when the need arises again!

This academy sports is like every other one I've visited. Clean and well organized…read more Their golfing section was limited, but they had just about any ball you might want. For the 2A enthusiasts they stocked all popular ammo calibers, however the selection for 9mm was limited.

I do like this REI store, the only location of this franchise in the entirety of Middle Tennessee…read more They have a great bike shop, tons of camping equipment, and extensive outdoor clothing. I wish it were a little less expensive and that the various options for cargo pants were a little less comfortable and not so rigid and unforgiving. Regardless, it's a solid REI location. PRO TIP: This is the only place I know of in Williamson County that sells freeze-dried mint chocolate chip ice cream sandwiches, my favorite dessert!!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

Academy always has what I need. Great selection and very friendly staff. I just picked up a NCAA…read morevolleyball and it was on sale.

We have been to this location a few times and didn't have an issues. We went yesterday and were…read moreinterested in buying a firearm. We were looking at the firearms in the case for a little while and were asked by one associate if we wanted to look at anything in the case and at that time we were not ready to see anything. There were 3 associates behind the counter at the time and another associate outside the counter talking to someone it seemed like he knew, we later found out this associate was a manager. When we were ready to look at a rifle from behind the counter we asked an associate that was working at the computer. At the time all the other associates had left from behind the counter and were talking with the manager and the person he seemed to know. The associate at the computer asked one of the associates now outside the counter to help us. The associate that was asked to help us clearly did not want to go back behind the counter to help us and verbal said so. He reluctantly went back behind the counter ,but after the way he acted and things he said about not wanting to help us (customers) I no longer wanted to deal with him. We decided not to look at a firearm and put down the other items we were going to purchase. We walked to the front and asked for a manager because we felt how the associate acted was very inappropriate and unprofessional. This is when we found out the associate standing outside the firearm counter was a manager. Mind you this manager stood there and saw how this associate acted and heard what he said. Said "manager" heard what we had to say and talked about some customer service award the store had previously received. It's great they had received this award ,but clearly based on the customer service we received that day we did not understand how the store received such an award. We were very disappointed and upset with the customer service we received on this visit. We will not be back and will be sharing with our friends and family about the customer service we experienced.

I visited the store to make a $100.00 payment toward my credit card balance. However, this payment…read morehas not been applied to my account, nor has it been received by Comenity Bank. I am concerned that a payment made in-store has not been properly processed between the store and the bank. Since then, I have been working to resolve this issue and provide proof of payment. Comenity Bank has requested that I submit my payment receipt for verification, even though this situation was not due to an error on my part. Unfortunately, I have been unable to send the requested documentation because the Comenity Bank website is not allowing me to submit a message; I have attempted multiple times, but the system appears to be malfunctioning. This situation has caused significant inconvenience. Although I made my payment on time, I am now being charged late fees and additional penalties. I will be canceling my credit card account.

I went to the store to purchase a pistol and was treated like criminal by the counter guy who…read moreliterally told me that he would not let me purchase just because he did not feel like selling it to me, he has no way to know me and did not even Intent to do a background check, the only justification he could have is that I'm Hispanic and he just wanted to be racist. This store has been my family store for years but we are not going back anymore.

One of the worst customer experiences I had all day at outdoor mall. When I walked in I noticed…read morethree employees behind the counter, it felt as though I was bothering them by walking in. There was no greeting, no how can we help you, no what are your looking for today, absolutely nothing. I walked to the back of the store where clearance was which happens to take right by the registers and still nothing. Took my business right out of the store.

Terrible return policy and service. I walked in to return shoes that hurt my daughter's feet and…read morewas rudely told to "wait a minute". Not a hello or how can we help?. They told me that because it was past 30 days since I had purchased the shoes that I couldn't return them (it was 45 days). So I said I'll take a store credit instead. Then they told me they couldn't do that either because the shoes were dirty. I was told that they needed to "be in pristine condition to return them." However, she had only worn them inside their store for 20 minutes while trying them on. So apparently you can't try on any shoes there because the store is dirty enough to make them used and void any possible return. Don't buy anything here. The sales team isn't train well enough to help you find shoes that will fit, everything is overpriced and the return policy is horrendous. Safe yourself the time, money, and frustration by never stepping foot in this store. I know I will.