Extremely disappointed in Dick's Sporting Goods and how this situation was handled…read more My 85-year-old grandmother purchased a pair of CALIA pants and tank top end of September as a Christmas gift after being explicitly told by a sales associate that the item could be returned through the end of January due to the holidays. She relied on that information when making the purchase and, frankly, was taken advantage of due to her age and good faith. When I attempted to exchange the item after Christmas -- brand new with tags and accompanied by a gift receipt -- I was told it was ineligible because it was 102 days since purchase, exceeding the 90-day policy by just 12 days. The store stated there was "nothing they could do." I went in store, used live chat, and escalated via phone, yet no one was willing to help -- not even by offering store credit or a gift card. I was never seeking a refund to the original form of payment. It is unacceptable that Dick's chose to rigidly enforce policy while refusing to stand behind what their own employee told an elderly customer. A 12-day difference should not outweigh basic customer service, especially for a holiday gift purchased in good faith. I am now left with a brand-new item I cannot use and a very poor impression of a company that claims to value its customers.

This Dick's Sporting Goods is in a great location situated inside of the mega complex that is…read moreNashville West. Given its location, parking is never an issue. I have visited this Dick's on multiple occasions for a variety of items from coolers to shoes, to sportswear and even just to walk around and waste time. All visits are pretty standard and I usually find what I need within a reasonable time. They stay well stocked at this location, this along with keeping the store clean, organized and in good condition makes it a decent spot to stop by. I will say the one thing that is inconsistent with this location is the customer service. On my most recent trips in, I have wandered the full store for over 15 minutes each and not once was I spoken to...even when I entered and left the store. And it was not because the lack of staff. They were there, just not interested in assisting I assume. Overall, if they can get their service in line, it would easily be a 5 star shopping experience at this location.

This DICK'S Sporting Goods location sits directly on Gallatin Pike in a large shopping center…read morealongside a few other major brands such as Best Buy, and for the most part is your standard DICK'S. I popped in on a Saturday afternoon to scope some new running shoes. The store was busy and well staffed, however 9/10 staff members that I encountered on the sales floor never said one thing to me, or even acknowledged me. Normally I get stellar service at DICK'S, but this location seemed a bit off brand. The store was well stocked, clean and in good condition. They definitely take care of it. I did purchase some shoes and the checkout process was pretty seamless and the cashier was friendly. Overall, odd service wise, but other than that it was your standard DICK'S experience. Happily pop back in when needed.

On 04/24, I purchased a STEPR from Dick's online, including delivery (up to 1 flight of steps) &…read moreassembly. The first delivery attempt was on 05/15; the window was 11am to 3pm. The delivery crew arrived about 2 hrs 45 minutes past 3:00pm. While waiting, I called the delivery company to find out where they were; I was told that they couldn't look that up. The delivery crew finally called to tell me they were on their way. I told them we had to pick my niece up from the airport. We couldn't wait for delivery & assembly to be completed. The crew insisted on coming into our home to complete delivery. Their insistence was so intense that I felt uncomfortable. I finally told them to reschedule & I went inside. I requested another delivery date ASAP. I contacted Dick's about the issue but Dick's had no sense of urgency. Our delivery was rescheduled to 06/09. I received a phone call from delivery company Select Express stating delivery would be late "due to a flat tire." The window was now 4pm to 7pm. Previously, I requested a different crew but it was ignored. My husband watched from the front door as the crew struggled to move the item onto a dolly; he watched as it fell off the dolly onto our driveway. It was placed back on the dolly. We do not think it was damaged. Next, they attempted to bring the item onto our front porch to go up 3 steps. My husband met them at the door & they told him they'd need to use the dolly to take the item upstairs on the hardwood stairs in our new build home. We asked why they didn't have straps or other equipment (like other delivery companies) to prevent damage to our floors. We were told if anything was damaged we could file a claim. One of the crew said he was physically unable to carry anything because he has a bad hip and he could use the dolly if he took breaks!! The other crew member was of small stature and he acknowledged this fact when I told him that. He would've been of limited help to the man who has a bad hip. We called our neighbor to come to give his opinion & to be a witness. With no prompting from us, our neighbor independently said he would not allow anyone with a wet, dirty dolly to move the heavy item over his hardwood steps. We didn't want the hassle of very likely having to file a claim for damages. It was clear they could not properly move the item upstairs. It was too heavy for them. Period. It was pouring rain that day. The item was left on our front porch & again we requested an appropriate crew to make delivery. The smaller man said he'd file a report but could make no promises! We had to find tarp to cover the item. We contacted Dick's again. Again, Dick's said they had no control over the delivery. My husband told them that we purchased the item from Dick's so we were looking to them to make it right. We've never asked for any money back, any discount. We only want what I paid for almost 2 months ago to be safely & properly delivered. Dick's has done absolutely NOTHING to help us. The last Dick's customer service person said he was at home in Chicago & couldn't do anything about it but would email someone!! Most recently, we received a call from a female at AIT (one of the delivery companies used by Dick's). She began the conversation by saying "I understand you refused delivery." I was furious. My furious husband took over the call as I was by now in tears. AIT's representative told us this was their best crew. We told her that the item couldn't stay on our porch for 2 weeks. As the item will sit on our front porch for another 10 days. Today, I received notice that delivery could be made on 06/19 10am to 1pm. We were forced to make a concession to have the delivery completed & assembled in our garage. This is not what we wanted. However, since none of these companies (especially Dick's) cares about us as customers, we've been forced into making the change for them. I paid over $4,000 for the equipment to include delivery up 1 flight of stairs & assembly. I can tell you that it wasn't worth it. By the next offered delivery date, it will be 57 days since I made the purchase. Don't make the same mistake I made. If you choose to purchase any large ticket item (or probably even socks), please prepare yourself for massive, widespread indifference from Dick's and any vendor.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

Popped in last night for new shoes, Micah and Tony were fantastic!! I wasn't sure what size I'd be…read morein On Cloud and Micah was super patient bringing me sizes until the fit was right. I grabbed two pairs of them and then repeated the size game with Hoka and grabbed a pair of those too. They were really busy and none of us had to wait for shoes. Solid customer service !! We'll definitely be back!

Sports headquarters!!!! Not only that but they have other outdoor goods too! Here they have a wide…read moreselection of Stanley and Yeti cups and tumblers! They're all color coordinated and organized. The guy in the shoe department was very helpful, nice and had manners. His mama raised him well! Only downside is you cannot push your cart through any of the aisles. It's so tight and cluttered. I couldn't shop, looking for clothes without bumping my cart everywhere. Watch for the prices, even when they say it's on sale, you're likely to get a better deal elsewhere, but this place is good if you need something right away.

I went into the store today to pick up a couple items one was kind of big and bulky waited quite a…read morewhile finally got a sales associate and asked if somebody could help me waited another 12 minutes the guy showed up I said I wanted this item he disappeared for another 12-13 minutes and then showed up brought it to the front went to get cashed out he said bring the car to the front and we'll load it for you okay so I did I stood outside for over 10 minutes went inside and grabbed it myself that's ridiculous I'm glad my wife didn't pick it up it was very heavy you guys got a lot of work to do in that store all those Associates walking around not even asking if they can help

Husband and I went in shopping for a treadmill. There were a couple of treadmills near the door…read morewe entered from outside, and I got on one to try it out. No power to it, and no help from any employees. We walked around the store, and finally found the other treadmills on display. I found one that I really liked, but there was no help to be found. We waited around back there, about 15 minutes, without an employee ever speaking to us. So we left. I won't be returning to Dick's Sporting Goods again.

Usually I support my local running store for my running shoe purchases but I had a shoe emergency…read morewhile out of town. Against better judgement I went out on Black Friday. I guess everyone was online purchasing because it wasn't very crowded. A nice younger man named Jordan at the shoe department helped me. He actually seemed very knowledgeable in running shoes. He gave me a pair of running socks to use and let me demo the shoes on the treadmill. Everything in the store was 25 % off that day. They have tons of coupons online. If you join the scorecard rewards program you get a $10 reward for every $300 you spend. There was also two coupons on our receipt for $10 off your next purchase of $50. My experience at this big box store was good.

Very impressed with the curbside service today. The purchasing process was fast and easy. The…read moreitem was ready within 30 minutes of purchase. The team members were delivering the item to my car within 5 minutes. Shout out to Tayshaun and Joe. I purchased a bulky, heavy item, and it was not easy to get it into my vehicle. They maintained a positive, professional attitude throughout the process and successfully fit the item in my car...all while masked as well. Great job, guys!

Just moved to Bowling Green. I need a fishing pole. Well..... Dick's doesn't sell any fishing gear…read more Oh well, headed to a competitor.

Horrible customer service! I bought a "brand new tent". When i opened it to check it! It had trash…read morein it as well as broken poles and missing lights. It was VERY CLEARLY USED. Kids trash was everywhere unit. I called to ask for a replacement and asked if they could stick the last one aside to swap for my broken one. The employee flat out said no. Mind you I drove 35-40min across town to get this specific tent . Thankfully another facility was able to assist and replace! Would not recommend this location even if it was the last sports facility in the state. Go elsewhere save yourself the headache!

Went in for softball pants and a fielding mask and when I asked for help finding said fielding mask…read moreI was told it wasn't the employees department and they didn't know. Happened twice.