Extremely disappointed in Dick's Sporting Goods and how this situation was handled…read more My 85-year-old grandmother purchased a pair of CALIA pants and tank top end of September as a Christmas gift after being explicitly told by a sales associate that the item could be returned through the end of January due to the holidays. She relied on that information when making the purchase and, frankly, was taken advantage of due to her age and good faith. When I attempted to exchange the item after Christmas -- brand new with tags and accompanied by a gift receipt -- I was told it was ineligible because it was 102 days since purchase, exceeding the 90-day policy by just 12 days. The store stated there was "nothing they could do." I went in store, used live chat, and escalated via phone, yet no one was willing to help -- not even by offering store credit or a gift card. I was never seeking a refund to the original form of payment. It is unacceptable that Dick's chose to rigidly enforce policy while refusing to stand behind what their own employee told an elderly customer. A 12-day difference should not outweigh basic customer service, especially for a holiday gift purchased in good faith. I am now left with a brand-new item I cannot use and a very poor impression of a company that claims to value its customers.

This Dick's Sporting Goods is in a great location situated inside of the mega complex that is…read moreNashville West. Given its location, parking is never an issue. I have visited this Dick's on multiple occasions for a variety of items from coolers to shoes, to sportswear and even just to walk around and waste time. All visits are pretty standard and I usually find what I need within a reasonable time. They stay well stocked at this location, this along with keeping the store clean, organized and in good condition makes it a decent spot to stop by. I will say the one thing that is inconsistent with this location is the customer service. On my most recent trips in, I have wandered the full store for over 15 minutes each and not once was I spoken to...even when I entered and left the store. And it was not because the lack of staff. They were there, just not interested in assisting I assume. Overall, if they can get their service in line, it would easily be a 5 star shopping experience at this location.

On 04/24, I purchased a STEPR from Dick's online, including delivery (up to 1 flight of steps) &…read moreassembly. The first delivery attempt was on 05/15; the window was 11am to 3pm. The delivery crew arrived about 2 hrs 45 minutes past 3:00pm. While waiting, I called the delivery company to find out where they were; I was told that they couldn't look that up. The delivery crew finally called to tell me they were on their way. I told them we had to pick my niece up from the airport. We couldn't wait for delivery & assembly to be completed. The crew insisted on coming into our home to complete delivery. Their insistence was so intense that I felt uncomfortable. I finally told them to reschedule & I went inside. I requested another delivery date ASAP. I contacted Dick's about the issue but Dick's had no sense of urgency. Our delivery was rescheduled to 06/09. I received a phone call from delivery company Select Express stating delivery would be late "due to a flat tire." The window was now 4pm to 7pm. Previously, I requested a different crew but it was ignored. My husband watched from the front door as the crew struggled to move the item onto a dolly; he watched as it fell off the dolly onto our driveway. It was placed back on the dolly. We do not think it was damaged. Next, they attempted to bring the item onto our front porch to go up 3 steps. My husband met them at the door & they told him they'd need to use the dolly to take the item upstairs on the hardwood stairs in our new build home. We asked why they didn't have straps or other equipment (like other delivery companies) to prevent damage to our floors. We were told if anything was damaged we could file a claim. One of the crew said he was physically unable to carry anything because he has a bad hip and he could use the dolly if he took breaks!! The other crew member was of small stature and he acknowledged this fact when I told him that. He would've been of limited help to the man who has a bad hip. We called our neighbor to come to give his opinion & to be a witness. With no prompting from us, our neighbor independently said he would not allow anyone with a wet, dirty dolly to move the heavy item over his hardwood steps. We didn't want the hassle of very likely having to file a claim for damages. It was clear they could not properly move the item upstairs. It was too heavy for them. Period. It was pouring rain that day. The item was left on our front porch & again we requested an appropriate crew to make delivery. The smaller man said he'd file a report but could make no promises! We had to find tarp to cover the item. We contacted Dick's again. Again, Dick's said they had no control over the delivery. My husband told them that we purchased the item from Dick's so we were looking to them to make it right. We've never asked for any money back, any discount. We only want what I paid for almost 2 months ago to be safely & properly delivered. Dick's has done absolutely NOTHING to help us. The last Dick's customer service person said he was at home in Chicago & couldn't do anything about it but would email someone!! Most recently, we received a call from a female at AIT (one of the delivery companies used by Dick's). She began the conversation by saying "I understand you refused delivery." I was furious. My furious husband took over the call as I was by now in tears. AIT's representative told us this was their best crew. We told her that the item couldn't stay on our porch for 2 weeks. As the item will sit on our front porch for another 10 days. Today, I received notice that delivery could be made on 06/19 10am to 1pm. We were forced to make a concession to have the delivery completed & assembled in our garage. This is not what we wanted. However, since none of these companies (especially Dick's) cares about us as customers, we've been forced into making the change for them. I paid over $4,000 for the equipment to include delivery up 1 flight of stairs & assembly. I can tell you that it wasn't worth it. By the next offered delivery date, it will be 57 days since I made the purchase. Don't make the same mistake I made. If you choose to purchase any large ticket item (or probably even socks), please prepare yourself for massive, widespread indifference from Dick's and any vendor.

This DICK'S Sporting Goods location sits directly on Gallatin Pike in a large shopping center…read morealongside a few other major brands such as Best Buy, and for the most part is your standard DICK'S. I popped in on a Saturday afternoon to scope some new running shoes. The store was busy and well staffed, however 9/10 staff members that I encountered on the sales floor never said one thing to me, or even acknowledged me. Normally I get stellar service at DICK'S, but this location seemed a bit off brand. The store was well stocked, clean and in good condition. They definitely take care of it. I did purchase some shoes and the checkout process was pretty seamless and the cashier was friendly. Overall, odd service wise, but other than that it was your standard DICK'S experience. Happily pop back in when needed.

I don't know if the tragically low ratings are warranted. But I do agree that there are several…read moredisappointments here. My wife was in search of the famed Bombas socks, size large. Good luck with that because all we found were small and medium. Have you not noticed the plethora of tall, athletic women in Williamson County? Note, Bombas socks are not with the socks near the shoe section because they find the need to have two sock sections. She also found an unusually low stock of leggings (compared to other Dick's) outside of the Calia brand that she doesn't prefer. Again, see comments about athletic females in this county. On the bright side, they're definitely keeping up with the Williamson County lacrosse craze and offer a tremendous variety of equipment in all popular sports for young people (except maybe ice hockey). So at least somebody there is paying attention to what they're selling.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

Sports headquarters!!!! Not only that but they have other outdoor goods too! Here they have a wide…read moreselection of Stanley and Yeti cups and tumblers! They're all color coordinated and organized. The guy in the shoe department was very helpful, nice and had manners. His mama raised him well! Only downside is you cannot push your cart through any of the aisles. It's so tight and cluttered. I couldn't shop, looking for clothes without bumping my cart everywhere. Watch for the prices, even when they say it's on sale, you're likely to get a better deal elsewhere, but this place is good if you need something right away.

I went into the store today to pick up a couple items one was kind of big and bulky waited quite a…read morewhile finally got a sales associate and asked if somebody could help me waited another 12 minutes the guy showed up I said I wanted this item he disappeared for another 12-13 minutes and then showed up brought it to the front went to get cashed out he said bring the car to the front and we'll load it for you okay so I did I stood outside for over 10 minutes went inside and grabbed it myself that's ridiculous I'm glad my wife didn't pick it up it was very heavy you guys got a lot of work to do in that store all those Associates walking around not even asking if they can help

Husband and I went in shopping for a treadmill. There were a couple of treadmills near the door…read morewe entered from outside, and I got on one to try it out. No power to it, and no help from any employees. We walked around the store, and finally found the other treadmills on display. I found one that I really liked, but there was no help to be found. We waited around back there, about 15 minutes, without an employee ever speaking to us. So we left. I won't be returning to Dick's Sporting Goods again.

Usually I support my local running store for my running shoe purchases but I had a shoe emergency…read morewhile out of town. Against better judgement I went out on Black Friday. I guess everyone was online purchasing because it wasn't very crowded. A nice younger man named Jordan at the shoe department helped me. He actually seemed very knowledgeable in running shoes. He gave me a pair of running socks to use and let me demo the shoes on the treadmill. Everything in the store was 25 % off that day. They have tons of coupons online. If you join the scorecard rewards program you get a $10 reward for every $300 you spend. There was also two coupons on our receipt for $10 off your next purchase of $50. My experience at this big box store was good.

Very impressed with the curbside service today. The purchasing process was fast and easy. The…read moreitem was ready within 30 minutes of purchase. The team members were delivering the item to my car within 5 minutes. Shout out to Tayshaun and Joe. I purchased a bulky, heavy item, and it was not easy to get it into my vehicle. They maintained a positive, professional attitude throughout the process and successfully fit the item in my car...all while masked as well. Great job, guys!

Just moved to Bowling Green. I need a fishing pole. Well..... Dick's doesn't sell any fishing gear…read more Oh well, headed to a competitor.

Academy always has what I need. Great selection and very friendly staff. I just picked up a NCAA…read morevolleyball and it was on sale.

We have been to this location a few times and didn't have an issues. We went yesterday and were…read moreinterested in buying a firearm. We were looking at the firearms in the case for a little while and were asked by one associate if we wanted to look at anything in the case and at that time we were not ready to see anything. There were 3 associates behind the counter at the time and another associate outside the counter talking to someone it seemed like he knew, we later found out this associate was a manager. When we were ready to look at a rifle from behind the counter we asked an associate that was working at the computer. At the time all the other associates had left from behind the counter and were talking with the manager and the person he seemed to know. The associate at the computer asked one of the associates now outside the counter to help us. The associate that was asked to help us clearly did not want to go back behind the counter to help us and verbal said so. He reluctantly went back behind the counter ,but after the way he acted and things he said about not wanting to help us (customers) I no longer wanted to deal with him. We decided not to look at a firearm and put down the other items we were going to purchase. We walked to the front and asked for a manager because we felt how the associate acted was very inappropriate and unprofessional. This is when we found out the associate standing outside the firearm counter was a manager. Mind you this manager stood there and saw how this associate acted and heard what he said. Said "manager" heard what we had to say and talked about some customer service award the store had previously received. It's great they had received this award ,but clearly based on the customer service we received that day we did not understand how the store received such an award. We were very disappointed and upset with the customer service we received on this visit. We will not be back and will be sharing with our friends and family about the customer service we experienced.