Dr Brent was very thorough and good listener. Office staff is very attentive and nice.read more

Dr. Wetendorf always takes the time to see me even on short notice when possible. He listens to me…read morewhine about whatever it may be. Not only does he have excellent customer service he is just an all-around good dude!

I've been a patient of Dr. Alexander's since moving to the Wichita Falls area (approximately five…read moreyears ago). I've been impressed with his professionalism, as well as his down-home friendliness... he never rushes you through your appointment, and is always responsive to my questions/concerns. His nurse (Eve?) is also very good. If you need a good doctor, go see him! :-)

ER visit for a car accident 7/5/25. Was in tremendous neck pain and lower back spasms. Waited…read more3hours to be seen and another hour to see a doctor who never even introduced himself. ER staff were loud, unprofessional and appeared to be having a party rather than tending patients! The only nurse who didn't join in the noise was Thomas and the admission lady! The whole experience was a nightmare and I will never go there again.

Two times last night my 9-year-old, who just had her tonsils removed 4 days ago, woke up unable to…read morebreathe. I've never been so afraid in my entire life by the look of terror in her eyes as she gripped me and gasped repeatedly for air. The first time I thought maybe she was just having a panic attack, which she's never had before, but she had the symptoms. I stayed calm and instructed her to practice deep breathing, and after 10-15 minutes we got through it and she was able to go to sleep. But then about an hour later she woke up again doing the same thing. I immediately threw clothes on us both and took the 4 minute drive to the ER at Kell West Regional Hospital. We checked in about 2:20 AM and I let them know what was going on. I had her lie down on a bench and, fortunately, she was able to go back to sleep while we waited. Over 2 1/2 hours later, at 5 AM, she still had not been called back to a room, triaged, or checked on at all. I knew once we did eventually get to a room it would be at least an hour or longer before we'd be seen, and at this point she had woken up and seemed a lot better, so I decided to just go home so we could get some good rest and make an appt with her doctor a few hours later. Had we gotten home and she had another episode, I would have just called 911. At least that way paramedics would make sure she was taken care of in a timely manner. I'm not normally one to publicly complain like this, but I feel it is important to let others know so they don't make the same mistake. We've been to Kell West a few times before and were always treated pretty unkindly, if not downright rudely, and we've never felt we got adequate care. I only went back because it was a short drive and I thought surely we would be assisted in a timely manner based on her condition. This was the final straw for me. I'm sending in a complaint to Texas Health & Human Services, and I refuse to ever step foot in there again. Honestly, I don't even know if their neglect is illegal or not, but it very well should be. You take a child to the ER telling them she literally cannot breathe and they don't even send someone to take a couple minutes to check on her?! Absolutely absurd and inhumane. Thank God she is OK! I prayed over and over the whole time. Her doctor prescribed her a steroid to help the swelling go down and she is finally breathing somewhat normally now. Shame on you, Kell West!!!

horrible service in the ER! tried to ask a nurse when my friend would be discharged after waiting…read moreover an hour. a nurse named Sonya looked at me, typed on her computer then stood up and walked away. We have been here waiting for over 2 hours to be discharged. meanwhile the waiting room is full and there are no rooms available to help them bc they aren't discharging the people that are ready to be discharged.

To Whom It May Concern at UT Southwestern: United regional…read moreUnited physicians I am once again in severe bladder and urethral pain due to years of mismanagement and clerical errors within the UT Southwestern system. I have confirmed diagnoses of colonic inertia and pelvic floor dysfunction. I failed both the rectal balloon expulsion and sphincter pressure tests, and imaging shows chronic stool retention. Despite this, I was dismissed by a bariatric specialist after explaining I haven't eaten, drank, or passed stool normally in nearly five years. Instead of coordinated care, I was referred to pain management and placed on opioids, which have worsened my motility. I am now 41, completely disabled, and left with a deteriorating system that should have been treated years ago. Accessing proper care has become nearly impossible. Because "constipation" was attached to my chart, the non-medical call center continues to misroute my referrals. My husband has driven me 2.5 hours multiple times to the wrong clinics--where doctors immediately dismissed me because I was scheduled incorrectly. I am beginning pelvic floor physical therapy, but I am exhausted, overmedicated, and without consistent care. I have done everything to advocate for myself, yet I've been ignored and harmed in the process. This situation is unacceptable, and I need urgent, medically appropriate intervention. Sincerely, Chelsi Carver After being completely dismissed and referred to UT Southwestern, I am still in chronic pain and haven't been back to work all in the name of "clerical errors" The shall include United regional Hospital emergency room, United physicians group and any medical professional that I've seen in Wichita Falls at this point I should not be disabled and thrown to a pain clinic on opioids which worsens my condition when I have been proven to have a motility dysfunction due to my gastric sleeve, and I've been completely bypassed and dismissed by three Bariatric doctors when my G.I. doctor tried to tell them in the beginning that I had an issue my G.I. doctor tried to get me into UT Southwestern for motility took seven months due to clerical issues, so not only worsening my conditioning, but also making it to where it's gonna be harder for me to recover if I even can recover at this point. The only doctor in Wichita Falls that I can say has been 1000% is the pain doctor which would be insane in a normal world but Dr. Mark Workman cares about his patient listens to his patient answers his patient whenever he's not even on call his nurses are outstanding And they knew that I never wanted to be on opioids and I was given no option it was supposed to be a short term thing, but due to lack of communication, clerical errors and doctors denying and refusing to read my chart, my notes or communicate with each other I am less disabled. I am going in today to be taken off of the opioids as I've been treated as a drug seeker every time I go to the ER asking for a simple enema. This is past insane. I can't be the only bariatric patient being dismissed as IC or UTI I was put on rounds of pick lines antibiotics for five years that have completely killed my immune system and opioids, which I've had horrible impact on my severe motility issues. They dismiss and refer dismiss and refer and refuse. It can't be legal.