really Deserves 0 stars but unable to post without at least one star…read more More than one Live in aid refused to care for family member, live-in aid stayed hiding in room for 12 hours period of time not helping family member Agency has Unqualified aids that are unable to properly care for family member they are not trained, and just refuse to provide care Family member did not even have hair brushed for over a week while being cared for by agency live-in aid went multiple consecutive days without having food prepared by aid Asst. Administrator is nothing more than LPN nurse who continues to blame family member for the unacceptable treatment received from members of her agency Big headache. Strongly discourage ANYONE in need of services such as these to hire this agency. I do not know what other agencies are available but must be better than this one!!!! Don't let them do to your family what they did to my family member, you will never forgive yourself for putting family member in that position.

I don't normally write reviews, but after my experience with At Home Quality Care I had to…read more Everyone knows how difficult it can be to trust a stranger with your loved ones...but from the second I spoke with them they didn't feel like strangers at all. We found ourselves needing full-time care for our mother, who recently fell ill and could no longer take care of herself. We did some research and heard of their service, and we are so glad we did. Our mother now has the care she needs and deserves and we can rest easy knowing she is being cared for. If you find yourself needing help with caring for someone, I would recommend reaching out to them, they are very knowledgeable about all aspects of care and can help you with any questions you may have!

Our family lost our mother in March of 2019. She was an amazing woman who never let anything rise…read moreabove her top priority of caring for her family, especially my father, Bill. My father is a disabled veteran with crippling arthritis and knee problems and a multitude of health issues and needs. He is a diabetic that requires insulin, has lymphedema that requires daily treatments, needs medications four times per day and after a two serious falls, required someone to be with him while he transferred from chair to walker, walker to bed, etc. My father was from a generation where his wife cooked, cleaned, raised us at home, gave us baths at night, did the laundry, went shopping and had dinner on the table when he got home from work. As we grew up and moved on, my father grew older and his world became smaller as his ailments and medical needs became his focus. My mother took care of him with tireless effort, literally, up to the moment that she died. When she passed, he was lost. With our family spread across the globe (literally) and having families of our own, caring for my father was an impossibility given the degree of care that he requires. We were referred to Visiting Angels who came to meet and evaluate my father and had him set up with care givers within a week. It was an adjustment for my father going from a doting wife who cared for his every emotional and physical need to have caregivers who he did not know come to his home to cook and care for him, but he adjusted and accepted that this was his new reality. We watched this unfold and took great comfort in knowing he was receiving the care that he needed. There were some bumps along the way, which I sheepishly have to admit were caused mostly by my father's attempts trying to alter a situation to get his way instead of what was safe and necessary. These situations were mitigated with great communication between my family, my dad and from Visiting Angels and resolved. Over the last year, his mobility has declined. He went from requiring 12 hours a day of care to 24 hour care after falling in his bedroom at night while alone. He injured his shoulder, but Visiting Angels was even able to provide a care giver for several hours at night during the week while he was in his rehab center for companionship. When we realized we needed 24 hour care, Visiting Angels amazed us with their ability to provide a live-in care giver. This allowed my father to fall into a daily routine with the same person (something extremely important to him). He found it very comforting to get to know someone who also got to know him. Unfortunately this scenario ended yesterday as my father, regrettably, has reached the point that he requires multiple people to transfer him which would put any single caregiver at risk so he has to be placed in a nursing home. We had to say goodbye to Kristin, his most recent and utterly amazing live-in care giver. She was sweet, caring, a wonderful cook and dedicated and was very much part of the family. If it weren't for Visiting Angels, my father would have probably ended up in a nursing home or an extended care facility immediately after his wife's death which would have been devastating as he would have had to say goodbye to her and to the life he had always known at home all at once. However, Visiting Angels provided the means for him to stay at home, provide amazing care which allowed him to continue his life as normally as possible. No one could ever replace my mom, but Visiting Angels gave us all peace of mind knowing they were providing the care we wanted to be able to provide my father on our own, but couldn't. Visiting Angels gave my father the ability to carry on with his life for over a a year in the comfort of his home. I highly recommend them.

Visiting Angels pairs clients perfectly with caregivers consider them for your loved one. You…read morewon't be disappointed.

This place is terrible. The floors are always sticky! Its dark and dreary. I can't ever get someone…read moreto answer A phone. The doors lock at 4 pm so you have to wait for some one to answer.. I feel bad for the staff who need to do that 100x a day. The food is very small portions our loved one lost so much weight. We are looking for other placements after our contract is up.... The rooms are SO SMALL I don't know who posted pictures on web site but GO IN PERSON for the tour we had to find a place and went on pictures hospital provided. This is NOT what we saw when we visited at All. I don't see many activities there is to do

Less than 1 star. Terrible place. Short staffed. No knowledge that your parent has alzheimer's and…read morecan't lower or raise his bed. Can't put cream sugar in coffee, can't take saran wrap off a sandwich, is unaware there's water on his nightstand, so can't even get a drink. He has one working eye, can't turn on his tv, can't open drapes. So if your loved one can't feed themselves, you better be there to do it, because there's not enough people to help. They'll just take the dinner tray and your loved one won't eat. Or they might have to eat with their fingers, which I've seen. Filthy, understaffed, ignorant. There are some good aides, but they can't do it all. Upper management should all be replaced. Has been to hospital twice for falls, though he's fallen a dozen times. They pay no attention to his alarms

I was SO IMPRESSED with Genell when she came to my Mother's house to meet her along with my sister…read moreand myself. She seemed very professional and understanding of our need to find someone to help with caring for our Mother who not only was a professional, but also understood the individual personality needs of MOM as well. Genell assured us that she would hand-pick the associate and bring her to our house herself for an interview. Well, that is where the professionalism stopped. I called the office on a SATURDAY AFTERNOON to HIRE the chosen candidate for the next day. Given that they are SUPPOSEDLY OPEN 24/7 this should not have been a problem. Genell was impossible to be reached, I called and spoke with someone from the office THREE TIMES ON SATURDAY, who PROMISED ME that she would FIND GENELL who NEVER GOT BACK TO ME UNTIL 11:00 A.M. THE FOLLOWING MONDAY MORNING, and NO ONE ELSE bothered to get back to me on the Sunday that I requested the hrpelp for either. The explanation I got from Genell was that she was at the PITTSTON TOMATO FESTIVAL, and she did not have her WORK PHONE WITH HER, and even though the WOMAN from the office told me she would GO THERE AND FIND HER, she did not have any time to RETURN A CALL ANYWAY ! I find the entire experience with this staff not only TOTALLY UNPROFESSIONAL, BUT UNCONSCIONABLE AS WELL. And, I will PREFER TO NOT LET THEM TAKE CARE OF MY MOTHER.

From the owner: Preferred Care at Home of Wyoming Valley is the preferred Home Health Agency of Luzerne and…read moreLackawanna Counties! Having received numerous awards for its exemplary achievements for services rendered within these counties!

The iCare team took care of my husband. They were exceptional. Their knowledge, caring,…read moreflexibility, as well as clearly explaining the process and taking care of the paperwork made this stressful time so much less so. I highly recommend.

From the owner: Home Care Agencyread more