I have been a client since June 2019. In that time Lifeline was contracted to provide 31 days of…read morehome care for 4 hours each day for 2019. They have been unable to fulfill this obligation. Because of staffing issues they were only able to fill 18 service days, this included services from 6 different providers (too high of a turn over) and there were some months when they didn't come at all. And there was NEVER any notice given that they wouldn't be there, it was only one no call no show after another. At the beginning of November, I called the regional director because I was concerned about whether they were going to be able to fill the 31 day obligation by the end of the year. The director got very hateful and disrespectful toward me and this prompted me to send a complaint to the corporate office office. In response, there was a teleconference with the owner and his executive staff in which he apologized for the regional director's behavior and assured me that not only would he make sure that I got my 31 days of service for 2019 but that I would continue to be a client for 2020. It has now been three months and I have yet to have a single day of assistance from this provider. Communication from this provider is horrible. I definitely do NOT recommend this provider. Turn-over is too high, in consistent service, and worst of all is poor communication.

From the owner: Lifeline Homecare is a Kentucky-based company providing the best in quality non-medical homecare…read moresince 1989. Our trusted caregivers provide personal care services and support to people living in their homes that helps them maintain their independence and enhances their quality of life. We provide Respite Care Services, Short-term Recovery Care Services, Alzheimer's Care Services, Homemaker Services, Companionship Services, Transportation Services and Veterans Care Services.

When used they couldn't wait to leave & still bill VA for the full time. As they were running…read moreout the door patient asked why they didn't change sheets. Employee got angry and complained to the owner

The Job itself is great. But the office staff is horrible and downright mean at times to deal with.read more

2 unacceptable incidents at Morning Pointe of Danville Assisted Living in Kentucky:…read more I have been assigned to care for a client at Morning Pointe. On 1/15/23 @ 7:30pm, I observed a facility staff member abuse my client in the quick and careless manner in which she removed her nightgown, causing her to yell out in pain, to which the staff replied, "It's a necessary evil.", as she continued. We then changed her chuck and brief, as she had leaked through her brief to the fabric chuck below. As soon as the staff left, I apologized to my client for the harsh treatment. Then I immediately went to the nurse's station to report the incident to 2 nurses. Shortly after returning to calm my client, the blonde nurse returned with the perpetrator and confronted me in front of the client, whom I stood up for. The staff member lied, saying she told the client she was sorry after she yelled, when in fact she didn't. I have never in my career seen a client treated so roughly. They left, but shortly after, the nurse returned to ask me why I didn't change the wet sheet. I asked the nurse if the staff member knew the sheet was wet, why not inform me so we could change it at the same time. I checked and the sheet was wet. So, the nurse and I had to roll the already upset client again as we changed it. (I tried to toss the bed remote onto the chair on the other side of the bed, but it got snagged on the pillow and fell between the chair and wall, which upset the nurse who had difficulty reaching it. I apologized and offered to get it, but she was finally able to retrieve it and lower the client's head.) I provide my personal scrubbing wipes (since the facility will not provide any) to clean the air mattress below. I then reported the incident to my office. At the beginning of every shift at Morning Point, I get some gloves from the staff station and use my own scrubbing wipes to clean all client room door knobs, light switches, tables, chairs, remotes, door edges, sink knobs & countertop, toilet knob & seat. I do this here because every single staff person and nurse that I have observed changing and cleaning the client's perineal area, urine, and fecal matter use only one set of gloves! Then with the contaminated gloves, they put on the clean brief, adjust her blankets and oxygen tube on her nose and face, raise the bed, using the remote with the unsanitary gloves, turn off lights, touch door handles and/or door edge BEFORE removing the only set of gloves they used. Then I have to go along behind them, each time and use my scrubbing wipes to clean everything again. At some point during every night shift, a staff member walks up and down the halls with one long spray of Lysol along the hallway walls / doors and that is their extent of "sanitizing". They don't clean the backs of door handles or wipe anything. Last night, 1/30/24, the same staff member that hurt my client previously was working, so when my client needed changing, I asked a nurse for help when she had a chance. I moved the trash can next to the bed, had the new brief open and ready and went to the far side of the bed to start cleaning her. I was doing it myself as the nurse seemed busy. I had cleaned her in front and had turned her on her side to do the rest, when the nurse showed up to "help". She removed the dirty brief and ignored the accessible trash can, instead, putting it in the chair I was obviously using! I bit my tongue, as I felt this nurse wanted a confrontation. She continued to wipe the client's backside, putting the contaminated wipes in my chair! I felt a little nauseous, very angry, shook my head and said nothing. After attaching my side of the brief, I immediately went around, removed the dirty brief and wipes from my chair and cleaned the chair, in front of the nurse. Then I changed my gloves and adjusted my client's pillow, bed and blanket. I take this as a personal affront and as [workplace] harassment. Everyone else has been helpful, kind and professional. But after this incident, I will not be returning to Morning Pointe for any client care.