The inconsistent communication from the VITAS staff is the reason for this rating. This was in…read morepart due to the many different nurses that came to check in on my Dad at his assisted living facility. Once we were waiting for the visit of a hospice nurse who said she was on her way to visit. We waited over an hour and left to learn later that she arrived at 6 pm. Penelope, the nurse in charge of my dad's care was kind, patient , & caring. Her communication to us on his changing condition was also lacking. VITAS needs to have better communication and consistency if they wish to be recommended.

Cathy and Michelle were always punctual, professional, and caring. They helped out by answering…read moreall my questions, and offering workable solutions for the problems. They always followed through with medication issues, which really took the stress off of me.

Amazing staff and services! They walked me through the entire process of receiving home care for…read moreboth my parents and we couldn't be more happier. Everyone at Always Caring including their Caregivers are compassionate, kind and attentive. Thank you for giving our family peace of mind.

From the owner: Always Caring of Connecticut provides senior care services, including non medical home care,…read moreAlzheimer's care, companionship, elder care, and more. Our home care services are available in Westport, Greenwich, Ridgefield, Darien, Fairfield, Wilton, Stamford, New Canaan, Branford, Guilford, Madison, Brookfield, Easton, Redding, Rowayton, Shelton, Southbury, Southport, Trumbull, Weston, CT, and throughout other communities across the state of Connecticut by request. Always Caring of Connecticut provides care for clients with a range of health issues, matching them up with the seasoned caregiver who can best assist them. Call for complimentary homecare assessment today! 203-557-4355.

This facility has been in my family for over 60 years. It's my father's greatest love & legacyread more

The Connecticut Department of Public Health (DPH) should really reconsider the operating license of…read moreHughes Health & Rehabilitation. Probably once a state of the art senior & rehab facility back in the 1960's & 70's, this is truly not the case in the present day. My entire family was appalled at the crumbling conditions, under trained "professional caregivers," and many potential health and safety violations. We recently had no other options discharging elderly family member from the hospital. Resulting in two agonizing days & nights not only for our loved one, but the family as whole. We scrambled desperately to locate a qualified, up-to-date post operative facility. Every experience at Hughes left them with low marks of 1 or 2 on a scale of 1-10. The Registered nursing staff is virtually understaffed and over worked. Which leaves much of the "care" to under qualified CNA's to basically run the roost. Not one was hospitable or caring. For example, our family member was left on an uncomfortable bed pan for over an hour, despite numerous attempts to call the staff. To mitigate the issue, we requested a bedside commode. However, the call light wasn't answered again for a good twenty minutes. So our family member made her way precariously to the commode. Then to add insult, when we came in the next day to transfer her another facility, the Commode was still un-emptied 24+ hours later! The rooms are small and under designed for 1 patient, let alone 2, which made both residents very uncomfortable. An old window mounted air conditioning unit struggled to cool the tight space. Halls are narrow and a parking lot for various items, such as, dining carts, pressure cuff carts, beds, wheel chairs, house keeping items (some very filled with soiled bedding). This clutter generates chaos and unsafe conditions for unstable residents needing the use of a handrail. I could go on, but enough said. She was transferred to a 5 star facility that honestly is a DAYdream versus the NIGHTmare. Please do not even consider this facility and subject any loved to Hughes under any circumstances. My heart goes out to all of the remaining patients and residents who have no other means to move on.

I worked at this place and this is the worst place you can put your family member in, as a cna i…read morehave witness neglect on these residents, weightloss, uncared finger and toe nails, open soars, dirty briefs for hours. This place needs to be investigated and shut down. They have abuse these residents and i am a witness. Please do not put your family member in this horrible place.

My aunt was a resident of Jefferson house for many months, in both the rehabilitation and later the…read moreHospice wing. As regular visitor I was enormously impressed with the care provided by the staff. They were attentive and responsive to both my Aunt's and the family's needs beyond what I would have expected. Great to run into an organization of any type this dedicated to kind professionalism. Especially if they are caring for your loved one. Many thanks to Jefferson House.

My mother has been there for a few years and has had a lot of problems with this facility. The…read moreheating breaks down a lot and it's especially bad when it is in winter. The building is old. Sometimes the air conditioning doesn't work well. The food used to be good but now it seems like a lot of it comes out of a can. With this corona pandemic everyone is confined to their rooms. It's been since March since anyone has been allowed to come out. This is house arrest and these people have not had anything to do or anyone to talk to. Their rooms are not that big either. The facility has 2 entrances and only one is open most of the time. It is on New Britain Ave and it has 4 lanes of traffic. It is almost impossible for anyone trying to take a left. I am waiting for the day when someone gets killed trying to do this, especially the seniors who still drive. It was an idiotic decision to close the entrance on Newington Ave where there are fewer cars going up and down the road. Some of the security guards have a reputation of being very rude. Parking at the facility is a total nightmare because there is very little of it. If you do find a spot you have to walk very far to get into the building. Don't think that the administrator there will care a lot about your opinion or your problems with this facility or with the staff. The rent there is very expensive and I would suggest to look elsewhere. There are a lot of empty rooms there and now you know why.

Worst rehab facility EVER. Staff is incompetent, unhelpful, and does not provide good care to their…read morepatients. The rooms do not have working air conditioners but rather small fans, and its the middle of the summer- UNACCEPTABLE. Inside the facility and rooms it was hot, humid, and smelled like mildew!! My grandfather was there for just 1 week and caught pneumonia and had to get rushed to the hospital. He should've been admitted to the hospital at least a day sooner. No common sense, everyone is confused and directs you to the head nurse. DO NOT bring your loved ones there.

When the doctor referred us to this "home hospice" we didn't realize there are several different…read moreagencies. At first it sounded great, but this organization CAUSED way more stress than they alleviated - for the patient and family. They belittled her decision to want to die in a facility (preferably Branford inpatient hospice or a hospital) and kept insisting that she should want to be at home. Medication was left with no clear instructions about dosage and timing. Appointments were ignored and staff would "drop by" when they felt like it (often waking everyone in the household up after sleepless nights). When we tried to get her into a nursing home because they said she wasn't "ready" for in-patient hospice (unable to walk, not eating, yelling that she wanted to go to hospice and die) they directed us to file for chapter 19 at the Access Health... wasted HOURS and finally figured out the resource was somewhere totally different (I think it was the government site). Personnel in the home appeared to be looking at personal papers on tabletops. The home health aid was the only one who really helped, after weeks of having her not cleaned up. To be fair, one of the on-call nurses was very caring and helpful with late night medication questions. They often would not wear masks and some used the restroom and didn't even wash their hands! Family did not want them living in the home, so the only alternative from them was letting adult children figure out how to lift and move her from bed to bathroom to couch - always a painful experience, physically and mentally. Thankfully, she got her wish and was finally admitted to inpatient hospice (excellent care). All I can say is that there are other choices and would not recommend this agency. Oh, and one last thing: when she passed away there was not one single card or other acknowledgement of sympathy from them.

So glad I didn't accept the job there. Thought I made a huge mistake but the turn over is high and…read morethe HR people are out to just make their commission.