I came in for alterations and the owner had my clothes for 3 weeks. During those three weeks he…read moregave me a full run around. Telling me to come pick up at certain times only for him not to be here or the shop closed down.I guess the owner got tired of me coming in about my clothes and so did I. So I finally asked for a refund because I felt like a bother at this point. Even though I paid him up front and my clothes were supposed to be ready a week out. *So not I would not recommend him or his company at all.

Good evening Arlan, I'm writing to let you know how…read moredisappointed I was with your services and how I feel robbed. My experience was way worse than disappointing. First you told me to be ready to pick up Tuesday. I tried going Monday and Tuesday and you were nowhere to be found until Tuesday night. You finally got back to me Tuesday night that it would be ready for pickup Wednesday at 10:00am. I arrived at 10:30 and you proceeded to lie to me telling me that your assistant was iron my pants then you proceeded to tell me she was removing a stain. Then to find out you still had not even hemmed the pants. I also feel that you did not even try to fix the jacket. I bought the shirt and the bow tie because I'm short on time for further shopping. To finalize this horrible experience I asked you this morning until what time would you be there and you responded till 5:30pm. When my friend showed up to pick up my suit and shirt at 3:30pm, you had the nerve to leave something at by now has cost me well over $700 hanging outside your shop. I took pictures and I will make sure to flood the internet, instagram, facebook and tictok of how you are steeling from your clients by not doing the work and taking payment up front. I will also let everyone know how you have no regard for your customers property. I hope you don't continue to do this to anyone. I will make sure to advise everyone I know how I was treated and robbed.

He is a total fraud. I commissioned a bespoke suit with him in December 2024 and when I went for my…read morefirst fitting it totally didn't fit. It was totally mismeasured. I returned three weeks later and it was worse than the first time I saw it. My son's wedding was in early March and when I went back in mid February it fit just as badly. He promised everything would be fine by the end of February he kept stalling saying the suit wasn't ready. A week before my son's wedding there still was no suit. I had to go to a department store and buy a suit off the rack. This was the most miserable experience. Please for your own good stay far away from this fraud.

The only true bespoke tailor in all of Miami. Hands down world class - Tanuj is one of the kindest…read moreand passionate craftsmen you could possibly meet. Highly recommend.

My experience with Massimo Roma's alterations for my wedding tuxedo was deeply disappointing…read more Despite paying a premium for proximity, the service fell short. Initially promised in under three weeks, the alterations dragged on for over a month. Shockingly, the seemingly simple task of shortening the jacket sleeves proved insurmountable for them, despite multiple attempts. Paolo, the staff member assisting me, appeared indifferent to the errors and offered no viable solutions. During one visit, a staff member, dismissive of my concerns, insisted the alterations had been completed correctly, despite clear evidence to the contrary- he even said my brand new shirt must have uneven sleeves. Communication was abysmal, with no clear pickup dates provided. It was only after numerous reminders that I managed to set a deadline. For such a crucial occasion, the lack of attention to detail and customer service was utterly unacceptable. I cannot in good faith recommend this business, especially to fellow members of the military, law enforcement, or the local community, given their inability to handle even the simplest alterations with competence and professionalism. As you read the response from the vendor below, he does not apologize for the rude behavior nor does he address the mistake in the sleeve shortening they made 3x. After the first week he said almost two weeks to fix, I returned and the issue persisted, and then two more weeks to fix the mistake. This is sleeve shortening. A proper tailor would not take two weeks to make that alteration. Additionally, for a grooms tuxedo, I would think that would constitute faster/better service as it would be used for our upcoming nuptials. I stand by my one star rating for all those who read this. My criticism isn't personal, it is based on facts that the business is aware of and no customer would stand for if they received bad service as I have noted.

I just called for a same day alteration, what they are listed at, and they said no. Several days…read more That's fine but don't advertise as same day. Change your listing.

Sad to see all these people being BAMBOOZLED. After waiting…read morefor months and getting an awkwardly fitted suit and paying WAY too much my husband found a receipt in his pocket FROM CHINA!! Thank you to google translate for providing such great services that I was able to see all the information with his measurements and suit specifications. So much for being made in europe. FYI after many travels to Asia let me tell you there's custom suit shops galore starting at 2 suits for $99 and only going up from if you choose a nicer fabric but nonetheless the margins he's making on you fools is keeping him sitting pretty on Miracle Mile. After confrontation we got a refund and not even a genuine apology or sort of remorse which is truly disgusting since my husband is long time customer.

Pepi Bertini is the best suit-maker in town, hands down. He made my wedding suit, absolutely…read moregorgeous. Custom-made bespoke. 1-on-1 customer service by the owner himself!

Great experience with I&A FormalWear!…read more We visited in preparation for our wedding and while the visit started off shaky, it ended with well-intended advice and a personalized fitting. Ismael was knowledgeable and truly seemed to want the best for us when it came to photos and appearance on the day-of. Furthermore, I & A was able to help my dad! He traveled in from out of town just to realize he forgot his suit on the west coast! Ismael mentioned on our first visit that if such incident occurred, he could help. Sure enough, day before the wedding, my husband brought my dad to the shop and not only did they leave with my husbands perfectly tailored suit, but also a perfect rental for my dad. Such a life saver! It's a small shop and I'd advise patience and an open-mind for suggestions but we were incredibly pleased and appreciated the service and expertise.

Do yourself a favor. Go to My Grooms Satori in the Gables instead. They were a 5 star classy,…read morefriendly place. As for I & A Formalwear, well, no wonder they have so many bad reviews! Just called into to see if I could bring my fiance and father who is visiting in town to see the tuxedos for our 300 person wedding on Biscayne Bay, The woman who answered the phone was absolutely unpleasant and said, "You can come in and see what we have but we wont be doing any fittings today, you are far too early for a wedding in January." You see the problem is my elderly father is over 80 years old and does not live here, so I asked her if we could at least try styles on. She said, "No we dont offer that kind of service." So I replied to her, then we definitely won't be coming for your kind of business. This woman was the rudest, most impolite ill-mannered low class woman I have ever spoken to, and I have run a successful retail high end products company for 25 years and spending over $300,000 on our wedding. She acted like she was too good to talk to me. To be treated like that over the phone, I can't imagine what the real service is like. This woman needs to be fired, and if she was the owner, needs to get a reality check. Someone please un-lodge the stick up this lady's ass.

Love Andrea Zamora at Runway Swimwear #onlincoln in Miami, FL…read more My friend and I are in town for a conference and today we decided to go shopping. We were only walking into stores that piqued our interest...we saw Runway Swimwear and at first thought no, that's too young and hip for two GenX ladies...but we decided to go inside anyway. I immediately found this cute jacket/tie top that would go perfect with a dress I'm wearing later this week. Andrea was there to help boost my confidence, make other great suggestions and she made me feel right at home!!! My friend even bought herself a cute jacket and skirt. If I'm ever in Miami again, I'm going to #onlincoln to see Andrea again!

Really cute and unique finds. Very pricey (even for a boutique) but they were having a 50% off sale…read moreso more palpable. I bought some sequin joggers on sale for $85. The dresses were mostly between $135-265. Really cute bathing suits but they'll run you about $150 per piece or $325 for the entire suit. They are not on sale. Also the staff is not welcoming at all. I tried to make conversation the entire time and I was very friendly (southern) and she wasn't having it. She was very dismissive and just looked like she hated her job... maybe she did... Would go back again if they were having a sale. Very hit or miss.

Great place! We rented a suit for a wedding and did alterations in a dress and it was perfect. The…read moreowners are very friendly and make you feel like family.

The customer service at Marie Julie Bridal is second to none. They truly treat you like family and…read morewill not rest until your outfit is 100% perfect and fitting you like a glove. I highly recommend to everyone who believes in good customer service and shopping local small businesses. No better place in town!

super awesome place! they help with everything you are looking for and have it ready on timeread more

I recently visited House of Tux while looking for a tuxedo for my husband for our wedding…read more Unfortunately, the experience was very disappointing. When we walked in, the store was completely empty, yet the staff member at the front desk was not welcoming at all. She seemed uninterested, unmotivated, and acted as though helping customers was an inconvenience. There was no greeting, no enthusiasm, and no effort to assist us. She never even got up from her chair to help. The only guidance we received was to "look through the books," followed by being told the tuxedo would cost around $450. There was no attempt to explain options, offer suggestions, answer questions, or help us find something suitable for such an important occasion. Customer service is a huge part of any business, especially when people are shopping for weddings and special events. We ended up leaving because we did not feel valued as customers. If this is the level of service provided before placing an order, it did not give us confidence in what the experience would be like if any issues came up later. My advice to anyone looking for wedding attire is to go somewhere that actually wants to help you, offers ideas, takes the time to understand what you're looking for, and makes you feel excited about your special day. Unfortunately, that was not our experience here. I hope management takes this feedback seriously and works on providing a more welcoming and customer-focused experience.