The Manager Goreth at this place should be fired. Never shop here as this is the shadiest and most over priced items, along with the worst service I have ever experienced in my life. I would never treat a customer the way I was treated here and I've been in sales and customer service for 20 years. I bought a bikini and robe here for half a grand on March 6th and was ignored once I made the purchase. There was no one in the store, but 2 sales associates. I spent an hour and a half trying on different bikinis as I made it super clear I was getting a Bikini for a music video the producer was paying for, so had to make sure he was happy with the selection. I sent him pictures and confirmed which one he wanted me to buy for our project. I spent about 40 dollars taking an Uber there and back and $540 for the purchase. I explained I was leaving to South America in the morning, so it was imperative to get one immediately. When I got back to the studio, I unwrapped the bikini to show the producer and it was the wrong one. I was confused and thought that maybe valet had stolen the bikini I picked at the hotel, while waiting for a cab after walking out of the store. I thought they may have over charged me and called the store, and even the hotel to see if the missing bikini had been taken there. I didn't assume the sales associates dealing with me for an hour and a half would put the wrong bikini in my bag. Once I realized what happened, I tried calling again and no answer. I left VMs and tried to call from South America multiple times, which has costly international fees. I finally came back into town, and I get a strange call June 4 on some random number stating they are the owner and would like to know what happened. I sent pics of my receipt and the bikini photos of the one I was supposed to get, but the so called owner never called back again like he said he would once I sent my info and after speaking to him about what happened. I was totally ghosted. I finally head to the store, spend gas, time, parking, all to be told by the manager Goleth that she would replace the correct bikini the next time I come in. Sunday, July 3rd, I head back to the store and the original sales associate that put the wrong bikini in my bag, Gigi, was there and says nothing can be done since the manager is not in. I asked her to call the manager, since the bag with the bikini I was supposed to get was set aside for me. This time the manager threatens me aggressively, yelling at me to go take drugs, and falsely accusing me of being a liar. All because I said to take back the robe I noticed has a fraye on it, and I could keep the wrong bikini placed in my bag instead and receive the correct bikini as the exchange instead. She doesn't speak English well and sounded drunk. Couldn't wrap her head around the solution and threatened to call the police on me. The sales associate told me Freddy Levi, who is the owner, would be in July 4th between 11 am and 2 pm. I called today, because I didn't want to waste time and money again going there for nothing again. Sure enough the manager is there and says the owner is not in and will be in on Friday after 4 pm. I asked why the sales associate Gigi said he would be in today, and she just said if I'm the bikini person from yesterday I am a liar and that she will not resolve the issue and then hung up on me. Despicable beyond degree. Again, never shop here. The same items from a Colombian designer, you can get a 1/16 of a price there in Colombia and pay the designer directly, who really is the one with the talent anyway. A flight to Colombia is cheap from Miami anyway. Clearly these people don't understand customer service excellence or rapport. Whether a customer is right or not, you always treat them with respect and professionalism and so your best to take care of them immediately. Never ignore a customer just cause you made a sale like these people. And certainly don't sell them the wrong item, it's basically stealing their money. I just want my refund and want nothing to do with them. read more