Great service from Wii, lovely location and good prices. I will be back and continue to refer this…read morespa.

I had the best experience with the medical aesthetics team last week. I had the PICOSURE pro…read moretreatment and since it was my first time, I was nervous going into it. Within the first few minutes, I was no longer nervous as the team was very professional and explained the whole procedure to me. They also assessed my skin tone to ensure that they had the right setting to match it and also for the treatment I needed. During the procedure, the aesthetician was really gentle and ensured I was comfortable and also kept me informed of what to expect next. When the procedure was complete, I was given the nicest cooling mask to relax my face. The after care process was also explained to me before I left. My recovery was really quick - my face was a bit red (like I had been exposed to a little too much sun) the rest of the day but the next day, there was no sign I had anything done on it. Was I lucky or was it a job well done? Probably both! I feel pretty good about the whole experience! Thank you, Veronica, Indu and Sara!

Very disappointing experience at AbleCare (WELL Health Medical Centre - Coquitlam)…read more Last night, I booked an online appointment through prime option for my 7-year-old daughter. She had an earring stuck in her ear, which was completely stuck and infected, and I could not remove it at home. I was relieved to have an appointment scheduled for the next morning. Around 11 a.m., a nurse from AbleCare called and informed me that our family doctor could not see my daughter today, without any clear explanation. I explained the full situation to the nurse, including that her condition was serious, and that she could not wait until tomorrow -- she needed to be seen immediately. The nurse said she would speak to the doctor and call me back, but I never received a follow-up call. This cancellation caused unnecessary delay and stress. After several attempts to reach the clinic, I was finally able to speak with another nurse around 1:30 p.m., who arranged for my daughter to be seen by Dr. Morne Smit, who is the head of the clinic. When we arrived, Dr. Morne Smit examined my daughter and said she needed a small injection to numb her ear before removing the earring. My daughter was scared and resisted receiving the injection. Dr. Smit initially stated that he would leave and not perform the procedure because my daughter was not his patient and was unwilling to receive the injection, and suggested coming back the next day. However, after examining her, he recognized that there was an infection in her ear and ultimately performed the procedure and prescribed antibiotic cream. Despite this, his attitude was unprofessional and showed a complete lack of empathy. Overall, I found the clinic's communication and responsiveness disappointing. I appreciate the help of the kind nurse.

The Walk in Clinic is only open until noon. It's hard to find the schedule online to see your…read moredoctor.

I met with Doctor Cheong today, and am so shocked with how horrible it went. We had a discussion…read moreregarding my mental health and how it may impact my physical health, and I wished to see what I could do to remedy this. He completely dismissed the issue and showed little to no desire to improve my health or attend to the problems. It's clear that these are immoral, money-hungry people behind the desks and computers and that they have no regard for their patients

Been going to this office for 20 yrs, and my Doctor has always been amazing. Even if he's on…read moreholidays, and I need an appointment they always have an on call one available. Thankful for this office and the genuine care they give.

I feel so grateful to have Dr Charksaz as my family doctor. I feel heard as a patient and trust she…read morecares. The clinic is always super busy and so is everyone working in the office which tells me they are always on top of things. I have always been treated kindly even when I see how incredibly busy they are. My daughter thank our doctor and staff for all they do and hope they know they are appreciated!

Our family has been coming here for about a year to Dr.Khiani. Not too sure of her credentials but…read moreI don't feel she's as experienced or educated as some of my previous doctors. With a lack of doctors in the city there isn't much to choose from. On a side note I will say her receptionists are quite rude. They have always been fine with me but when I am in the waiting room and people call to book appointment their snarky and make side comments that I find unprofessional. Wouldn't rate this office very high based upon these two things.

Dr. Punnyamurthy is a great Dr. always listens to concerns…read more I like the fact he is young and won't retire before I expire! the staff at the clinic are always friendly and helpful. I and family have been patients for over 40 years.

This clinic has to be by far the most frustrating clinic I have ever experienced. Long wait times…read moreon the phone EVERY time you call, online booking system not working and front desk staff that have no customer service and quite frankly are a bit scary. I brought up the fact that their online booking system wasn't working shortly after moving to the clinic. It was really hard to get the message through but finally they said they looked into it and fixed it. The next time I tried to book online, same problem so they didn't fix anything. I sent an email telling them again that it was not working, and the person I was communicating with had NO idea what I was telling her. She kept saying it was due to an issue that had NOTHING to do with the problem (because the issue was happening long before the reason she advised it wasn't working). Very frustrating and not worth remaining at the clinic. I have no problem with the doctors there but the front desk staff have no idea what they're doing, have not customer service and never answer the phone. It seriously takes less time to drive to the clinic and book an appointment than to make an appointment on the phone. They also kill the call if you've waited on hold for 30 minutes which has happened to me several times so you have to call back. How can a clinic be this badly organized?

Dr Dhillon at the Guildford location has to be the worst doctor I have ever met. First, she never…read moreasked me any questions, and when she did ask a question, she addressed it to my husband; as if I am some feebleheaded woman who can't speak for themselves. She then prescribed a medication, without asking of any underlining issues I may have; which did play a huge factor in the side effects of this medication. When I asked to get a full blood panel requisition, she denied and told me I didn't need it, again, no additional question as to WHY I may want this. When I told her I was in active miscarriage, she ignored that fact, and requested no follow up questions. Then, she just walks out.. not only the worst doctor, but her bedside manor was atrocious. You could have been laying there with a broken leg, and felt like she would have spit at you and call you a liar.

I would not recommend Virginia Le to be anyone's family physician. The wait is extremely long…read more Her and her staff are very unprofessional. In my whole life, I have never seen an MOA wear slippers in a medical office while eating a bag of chips at the front counter. There were multiple times her and her staff would laugh very loud and make jokes while in front of patients waiting for their appointments. I found this very contradictory when I overheard her telling one of her MOAs how to write an email and sound more professional. If you decide to be her patient, you'll find out very quickly that she treats her patients as cash cows. She will penalize you $100 if you're a no show or don't cancel your appointment prior to 24hrs notice. But when you show up for you appointment, you maybe required to wait up to 2hrs. Once you have your appointment with her, she will rush it and prevent you asking any questions or leave you unsatisfied/confused not knowing what action or follow up is required. Therefore, you maybe need to make another appointment and wait for weeks just to continue from the previous appointment session. When she found out I got a second opinion from another doctor, she jumped to conclusion and made false accusations that I have another family doctor. When I asked her for my records, she refused to do so by justifying that I am no longer her patient and immediately changed my status on her system. Virginia does not demonstrate any interest in her patient's welling being. She operates her office as if it's a fast food restaurant

The doctor who attended to me was pleasant and professional…read more New front desk staff are better than the lady before. In any kind of organisation it's important to GREET and SMILE, it's free... Especially a medical clinic, patients come with some kind of illness and generally are not feeling well and the last thing they want to be approached is by a grouchy, snobbish, individual. How much does smile cost??? I would like to say 'THANK YOU' to the doctors, they are very professional. I'm glad the snobbish lady has left the organization.

They forgot to send requisitions when it was urgent (cancer), are difficult to get a hold of and…read moreforget to get back to you. She does not take your medical issues seriously (when it is) and does the bare minimum. She sounds annoyed when you ask her to do anything more to investigate your health matters. Awful experience!