I met with Doctor Cheong today, and am so shocked with how horrible it went. We had a discussion regarding my mental health and how it may impact my physical health, and I wished to see what I could do to remedy this. He completely dismissed the issue and showed little to no desire to improve my health or attend to the problems. It's clear that these are immoral, money-hungry people behind the desks and computers and that they have no regard for their patients read more

Been going to this office for 20 yrs, and my Doctor has always been amazing. Even if he's on holidays, and I need an appointment they always have an on call one available. Thankful for this office and the genuine care they give. read more

I went to the Dr's office to see my Dr. who has always been good to work with. I was told she wasn't in that day, and a nurse looked at me and gave me a prescription. I wasn't aware that a nurse could prescribe medications. The prescription ran out in 10 days and I called back to see the Dr. because I wasn't getting better. Again, a different nurse gave me a prescription extension for 3 more days. After that was finished I called to actually see my doctor. I had been told twice previously that she wasn't in that day ???? This on different days when she's normally there. The third time I called I was put on hold for over a quarter of an hour with no response. Finally got an appointment, but this was the third time over a 3 week period I had tried to see my Dr. about an issue that was causing me to miss work and experience considerable ongoing pain and an inability to sleep as a result of the pain. This clinic, particularly the management and staff, appears to be trying to maximize profit instead of manage the needs of it's clients. read more

what a joke thay are, i have been going there for over 45 years. and now i have find a new doctor, guz the one i have had there, is movieing on, to do something else. what a damm joke,, too all who reads this, dont deal with then there a damm joke.. i hope thay go under read more

I believe the staff does not deserve the one star also but its a problem, without a click on one star I am unable to give my viewpoint and opinion as I saw the staff members not judge the person to see them and said anything about his or her character because every person does their jobs and give full efforts to complete their task and staff nobody knows their department work even not know in which type of situations mind due to some reasons stress. so please I suggest you and give advice you did not interfere with somebody's personal life NOBODY JUDGE THE BOOK ONLY TO SEE THE COVER SO MIND YOUR OWN WORK IF YOU ARE UNABLE AND SIT THEIR OF GAMING WITH PEOPLES THEN QUIT THEIR JOB AND BE RESPONSIBLE BECAUSE YOUR RESPONSIBILITY IS SAVE THE LIFE OF PEOPLES NOT PUT ON HELL, KEEP IN MIND read more

Was recommended to a Doctor by a friend over 30 years ago, the Doc retired and send me to Doctor Barron who has been great, I than got married, got my wife who is a registered nurse and two children born and delivered by Doctor Barron. The clinic and staff have been great. The laboratory, X-ray and other facilities including vision check are in the same building - convenient location. I cannot understand what others are complaining about. regards: Victor read more

If you want to go to a medical clinic that makes you feel like a piece of shit every time you go, then by all means please go here. I have never in my entire life had a positive experience with any of the Dr.'s at this clinic. They are rude, hostile, put you down, and make you feel like you are a burden to them. Totally unhelpful. read more

I've been going to this clinic since my daughter was born in 2004. Most of the time the secretaries are prompt and accommodating. It's clean and has ample seating in the waiting area. read more

My experience with this medical practice has been incredibly negative. The receptionists are rude. I completely understand that the job is really difficult, but making an appointment at this clinic was horrible. The irritated sigh of the receptionist, the snappish way they talked to patients, i began going to a walk-in clinic instead of my regular doctor so I could avoid them. Dr. Leung was very judgemental. I often felt as though I could not honestly discuss my health or my son's health because of how cold and detached he was. read more

Love that I don't have to wait long for my apt and I can get into see my Dr almost anytime!!!

My boyfriend and his family have been coming here for years. I've recently started seeing my family doctor here and I must agree, most of the staff are rude, snippy, snarky, short, make uncalled, off comments delivered with attitude that shows they really don't care plus hate there work environment and jobs. It's quite off putting when you travel all the way from the Fraser Valley to be treated like junk by employees that have absolutely no right to treat people the way they do. The initial contact is so off putting that it usually sets a horrible tone for my doctor visit; especially when I have to explain to her another bad experience with the front end staff. FYI staff, you have a right to quit your jobs, you don not have a right to treat people like total crap because you're too miserable to look for a new one. read more

TL;DR - I love my doctor. Her phone staff have SERIOUS attitude problems and are very unhelpful. I've been going to this clinic since I was born (over 20 years ago) and find the service has been consistent over the years. For the most part I only interact with the receptionists, my doctor, and whoever answers their phone when I call to make my appointments. I love seeing my doctor (Dr. Cullen) and besides her being late most of the time, I can see myself seeing her until she retires. Her bedside manner is excellent, she is very attentive and cares very much for the well-being of her clients, and never makes you feel rushed (I imagine this contributes a lot towards her being late, which is more than worth the trade off for me). She is very open towards pursuing different options for treatment so I've always felt I've had a say in the way I control my health, but she also gives her professional opinion as so what she thinks is best. I feel genuinely respected by her. The receptionists have always been decently nice. Nothing over the top but I mean I only see them for about a minute to check-in, so they do a good enough job for me. So you might be asking why only 2 stars? Well to be honest I can't stand the people who answer their phones. I don't know if they're different from the front receptionists who seem nice enough, but I don't think I've talked to a single person over the phone who hasn't been overly curt and trying to hang up as soon as possible. Yes, I've even been hung up on before and had to call back in. Every time I call in the ladies cut me off before I can finish what I've said, their tempers are short, and most of the times all I'm trying to do is book an appointment with my doctor which I would think is simple enough. This has even led to people raising their voices with me over the phone. Today I called in and dealt with someone who just sent me over the edge and I feel like I have to say something. I need a time-sensitive document filled out by my doctor that I faxed in about a week ago. The lady over the phone kept telling me "there's nothing I can do" over and over again, cutting me off before I could even ask my question. Now I can understand that this lady can't pick my doctor out of an appointment to fill out my form if she hasn't done it yet, but all I wanted to know was whether or not it has even reached Dr.C yet. I ended up having to coerce her to give me a call back when she knows more because I was fed up with the attitude I was getting. Honestly I expect I'll have to call back over and over to check in on this because I doubt I'll get a call back. It just seems to me that it should be their job to check in on these things when someone calls in, so I don't understand why they are so hostile. I'm not surprised by all of the one-star reviews. I wish my doctor was in a different space so I didn't have to deal with all of this stress just to see her, but regrettably it doesn't seem like these problems are being addressed. read more

Went in for a podiatry appointment (Dr. Lai is awesome, professional, friendly -- can't say enough good things about him). There's a bathroom RIGHT next to his office. Dropped my son off in the patient's lounge right after the appointment, paid for my visit, then went back to use the facilities. Came out to have a receptionist looming outside to tell me the restroom was for staff only (there was no sign). I told her "sorry" and then she decided to dig in further with my apparent etiquette breach by saying that "this is a doctor's office" like I didn't know that already. She then walked off and did the whole "turn around to give me the stink eye" gesture. I wish I was Larry David with some zinger at that moment, but here's the reality: YES, it is a doctor's office. The receptionist had no idea what I was there for. I could've been there being told I had cancer or dealing with crippling depression or one of a hundred horrible situations. You don't know what a person in a doctor's office is dealing with. Show a bit more professionalism. read more

I've been going here all my life. The only issue I had was with the lady who booked the appointments. But for the past year I haven't received her and always have pleasant interactions with staff. I also work in the health field and sometimes have to call the clinic and other clinics all day. I am always proud to say I go to Wilson Centre because the service at other clinics is way worse and sometimes staff that have not even been trained. It makes me feel confident that they are very professional. read more

Been dealing with them for nearly twenty years. We go there mainly because it's the nearest medical services centre of any size in our side of the community. Receptionists and staff are consistently nice. Out of the twelve physicians who practice there, two are exceptional, one is mediocre and one is to be avoided, unless you need to have a prescription filled quickly. I have not been examined by others. Their physiotherapy clinic is very good. The eye doctor is very good, although one of the men in the eye glass store can be unpleasant. read more

I had an eye infection my regular Dr. was not in. I went to an another physician at the center she gave me an prescription. Went to fill it and she prescribed me a prescription for a ear infection. All I say is thank god the pharmacist caught it. Make sure not to go back to her. Was not happy about it. read more