If I could give this office no stars I would. They allowed me to make an apt during a PANDEMIC and…read morehad me come into the office without properly verifying my insurance. Once I get there they make me wait just to tell me there is a problem with my insurance and to call them. After I did ALL the work for them and got my insurance to fix the problem they then told me I need to reschedule after making me fill out pages of paper work. They clearly do not respect people's time or health concerns. Having a patient come into an office with sick patients just to deny them an appointment is extremely unacceptable. Very unorganized and extremely no help at a time when patients need care the most. They should be ashamed. And to top it off their "screening process" of COVID and putting my temperature as 92.8 should make anyone rethink going into this office.

Terrible Service ever since Caremax took over. My father and myself are both patients of this…read moreoffice. We keep getting calls to reschedule our appointments. This is since the beginning of this year. Mine has been rescheduled 3 times already. All with the lame excuse that they are updating their system. If you call and try to speak to a representative, guess what, you wont! You have to leave a message and wait for their call back. I left messages in the past regarding medications and I have had to call because the call was never returned. Looking for new doctor's office.

I can't say enough great things about AdventHealth care…read more The doctors, nurses, physician assistants, nurse practitioners, their office staff, etc. are the most amazing and caring people! My husband and I are always treated with so much kindness and they truly care about their patients wellbeing. I highly recommend anyone and everyone to use the services of AdventHealth!

This group oversaw my mother's care in Orlando. She's complicated with many medical issues. They…read moreprovided a provider from each specialty while she was hospitalized. The continuity of her care was amazing. Her medication was reviewed by each provider making sure they were okay for her medical problems. Physical therapy was a great help also.

My sister got an incredible experience there today, from the door a person fully protected is…read morechecking the patient's temperature, and inside everyone es wearing mask and gloves. Congratulations you are the best. Thank you all for an incredible job.

I scheduled an annual wellness visit, which my insurance covers at 100%. Before my appointment, I…read moreconfirmed my coverage and understood that there should be no copay for a preventive annual exam. When I arrived at the South Conway office, I was told I had to pay a $60 copay "just in case" the visit ended up being billed differently. I did not feel this was fair, especially since my insurance clearly covers annual preventive visits at 100%. Because I disagreed with being charged a copay for a covered service, I chose to cancel my appointment and requested a refund of the $60, which was provided. Unfortunately, this meant I lost time from work and wasted part of my day for an appointment I was unable to keep. I understand that clinics have billing policies, but patients should not be expected to pay upfront for services that their insurance has already confirmed as fully covered. I hope management reviews this policy so other patients do not experience the same frustration.

I decided to change practitioners recently as I was not happy with the care I received in the…read moreWinter Park area after nearly 20 years there. Plus, I wanted a practice closer to home as I was tired of the 30-minute commute. Based on the 4 and 5-star reviews I read, I decided to give this location a try. I was greeted warmly by the staff, and I stated I had both Medicare and Florida Blue supplemental insurance. The receptionist stated Dr. DeVoursney was accepting new patients. I also wanted to try a Doctor of Osteopathic given I'm in very good health and was looking for a physician that practices a holistic approach to healthcare and prevention, rather than treating disease or conditions. I was given an appointment date and various documents to complete to transfer my records to this location. On my second visit, I needed assistance in completing all the paperwork correctly. On this date, I got a 5-star employee named Shaquanda Sanders at the Front Desk. She was very friendly and welcoming and was quite knowledgeable on the paperwork process. She walked me through the questions I had, provided examples of how to fill out certain sections and was a joy to work with. She made me so comfortable and made the process a breeze. If Shaquanda is just one example of the caring and competent staff at this Center, I'm very much looking forward to my first appointment with Dr. DeVoursney in the Fall.

They have 2 buildings. Both offer plenty of parking and are located in the same plaza. I've been a…read morepatient for a few years. It's very convenient that they offer in house laboratory so I don't have to drive to different places for lab work. I've had the occasional delayed appointment but nothing unexpected for a medical office. For the most part my appointments are on time. I recommend Dr. Mitul Shah for a PCM. He's helped me get to a healthy state with the proper follow ups and referrals to specialist. He works with my medicals needs as they change. Doesn't question or disregards my concerns and always takes the steps to rule things out. Wonderful primary care physician.

My first mistake in moving to Florida was choosing this practice for my healthcare needs. My…read moresecond mistake was reading YELP reviews on this practice for their other locations they have and thinking well it will be different at the Semoran Blvd practice. I made a new patient appointment with Dr. Felipe Lugo at Family Physicians Group. I know that the later you make an appointment in the day the longer you wait since Doctors tend to run behind. I choose the first AM appointment once they opened up at 8:30 am thinking I wouldn't necessarily have a wait. Boy was I wrong. Once I was in the patent exam room, I still waited an hour to see the Doctor. I specifically told the Nurse and the Dr, Lugo that I was only there for a new patient physical and NOTHING else. This is because my employer provides a financial incentive into your HSA account to help offset your annual deductible for annual physicals. Both the Nurse and the Physician acknowledge and said they understood the purpose of my visit. Low and behold I get my bill and it was not billed as a physical leaving me with a copay and loosing my financial incentive. I have called the office multiple times and constantly get a busy signal or they will answer and say please hold and immediately put you hold for several minutes. I've left messages with the front desk to ask the Nurse to call me back so they can send the appropriate notes to the Billing Dept but after three attempts asking the Nurse to call back and NOT receiving a return call I've given up. Multiple calls to billing result in the same "busy signal" and the one time I actually did get them I was told the billing codes come from the Physicians office so they can't help. Basically, this practice is way too big to run efficiently. They have over a dozen locations so they have grown so much that they are to inefficient to run an operation. In addition I have been on a medication for years that is quite common and is handled by a Primary Care Physician. The medication does require blood work every 3 months. The doctor didn't seem to understand why he needed to do blood work for this medication every 3 months and I had to educate him on the reason why. STAY AWAY FROM THIS PLACE!

I try to not ever write heinously bad reviews but this place has earned it. I have been coming here…read morefor years, which is my mistake, I will own. Mostly because it's close to my house and they take my insurance, which had been the only reasons why I continued to come to this joke of a doctor's office. First, whenever they actually properly schedule an appointment, you never go in around the time that it's actually scheduled. It's always an hour or so after your appointment is actually scheduled. It takes a month to actually get an opening for God knows what reasons. Good luck if you are sick, you might die or heal quicker than you can actually get into this place. The receptionists are always unfriendly and/or even rude. Once you are inside the room waiting for the doctor, it takes 15 + minutes for the doctor to actually enter the room. Once there, he spends about 4 minutes with you making you feel more like an inconvenience than anything. Every. Single. Time. This most recent visit, I debated even returning but since I am moving out of state in a week, I didn't want to find a new doctor. I have had a wrist problem for over a week and called on Tuesday, February 14 at 9:40am and spoke to someone for 2 minutes (as indicated on my phone records) and she scheduled me for 1pm that Friday with a brand new doctor (shocker). When I arrived at the scheduled time, one person sat in the waiting room. That's it. As I spoke to the receptionist, Maggie, to check in, she informed me that I did not have an appt. She asked me who I spoke with, to which I responded that I couldn't remember her name. She said they don't keep records of phone calls so there was no record that I had called, even though I showed her my record. I asked her if they could sneak me in or do anything for me since they dropped the ball. She said all the doctors were fully booked. Let's remember that there was one person in the waiting room. ONE. She told me I could go to urgent care if I wanted or wait to speak to a nurse. I waited to speak to a nurse. The nurses name is Jessica and she was kind but just told me the same thing. She also said I could speak to an office manager on Monday. No thanks, I will go get the proper service elsewhere. I'll also mention that they have given me three doctors in 5 years. 3! When I lived in Michigan, I had the same physician since I was young throughout early adulthood. Please refrain from using this location. They do not actually care about helping people and are ludicrously incompetent. I did get upset and cry, but I have been in pain for over a week and their indifference was truly awful.

Our office experience with the reception desk is to be desired. We feel for the patient load they…read moreare under staffed, as the wait is consecutively 20 minutes or more just to approach the front desk, very little eye contact and no smiles. When we call the office, we have yet to ever get to speak to anyone, as the phone just rings, finally goes to a recording that states to push 1 if you would like a call back and no one ever calls you back, so I had to go to the office, again, waited 20 mins, explained my issue and received a discussed look, now my husband only has 3 pills left, the pharmacy has even faxed requests. I have worked in this field or 36 years and know how a patient should be treated. If this continues, we will be leaving the practice, however, we love Dr Vanessa Smith

First off all..... these reviews need to be deleted! They are SO OLD. How can you judge a place…read morewhen the reviews are 5-7 years old? I'm sure none of the same people are there and things have surely changed In 5 years. I had a really good experience there. I was there to see Dr Brian W (long different last name (podiatrist)He was wonderful. He made me feel very comfortable, spent allot of time, answered all my questions etc. When i left there, I was very happy. That was my first time there, and I will definitely going back. I guess everyone's experience will be different but I was very happy!

I have been a patient of Dr. Altino's for over a year since moving to Florida. I find he and his…read morestaff to be caring for my health. Dr. Altino is personable and does follow up with referrals and lab work. I recommend him!

This guy Altino is the worst doctor on the planet he should have his medical license revoked he…read moreallowed my 87-year-old mother and my 77-year-old friend to sit in his waiting room for eight hours only to then send her to the hospital after she had defecated on herself what doctor does that