Patient was referred for rehabilitative care. Patient arrived by ambulance and waited 90 minutes…read morebefore being greeted/acknowledged by staff. Dinner tray was placed out of reach of patient. Patient called for assistance. After an hour, CNA came into room and kicked the tray closer to patient and left. Patient was unable to lift the lid off of the tray or open ensure bottle. Patient food not minced/puréed as per dysphasia diet although being labeled as minced and moist/pureed. Patient was stripped and sponge bathed with door open and in view of others passing by in hallway. In general, it seemed understaffed. PT/OT services were good and specialists respected patient's dignity. CNAs overall lack training, empathy, and common sense.

Horrible experience! My husband was under their care for a little over 2 weeks. He waited often for…read moresomeone to come help him with his needs. There are a few assistants that were more attentive but overall my husband was frustrated with the care. The communication is the worst. No one seems to talk to each other. Therapy and case management seem to not communicate about the patient's progress. I on numerous occasions left messages and waited 2 or 3 days for a call back from case management. Once I was verbal it seemed like they were more attentive. Which is ridiculous. We had a change in insurance and were pretty much thrown out. I requested help bringing my husband home and response was insurance won't cover. Well if they would have advocated for my husband it would have been approved. Upon coming home from the facility I had to call our local fire to send an ambulance to bring my husband from the car into our home. That's not medically necessary? Please!! I know social workers who said that is ridiculous they could have done more. I had to.set up my husbands transportation to and from dialysis. Because of the lack of communication I don't have transportation for him one day to treatment This should have been done before we left or were discharged. I was told this was usually done upon being admitted. If so why was my husbands not done? The facility is clean and I do agree it a lot better as far as that is concerned. While my husband was there he was left on the toilet with the door open and put on the bed pan with the curtain open. Seriously? How about patient's privacy? I had to pull the curtain numerous times to.allow my husbands privacy. The food is horrible. And though we discussed with the dietitian about his likes he never received foods of his liking. Overall I will never recommend or send my husband there again. I will be contacting his insurance to inform them of the experience we had with Beaumont. I had to select a star if I could select none I would.

My sister is there with a broken leg.and shes been there 4 days..still no wheel chair..have not…read morechangeed her bandanges...the food is nasty..and brought in..and theres no tv...the nurses and help are rude to her...shes a diabetic and they gave her a snack withv47% suger and 15 added...she dident eat it...waited 4 hours for 2 tylenol for pain....rediculious...shes gonna leave friday she can take care of her self better at home...

This is the most horribly run place I ever seen! ZERO STARS. "They threw my brother on the street…read moreand told us they would get him a taxi." They were quoted as saying " that is not our problem" What is wrong with this world we live in. I hope this place closes it's doors for good! It's evil, and poorly run. My mother and I have found random pills on the floor, and urinals not emptied which causes everything to smell. Poor communication,poor cleanliness,zero training. I don't know where they find these Dr's, and nurses but they have no idea how to properly care for a human being. I wouldn't let them care for a goldfish of mine. Do not go here! JW

This is a great assisted living community. It looks like an ivy league university campus, with…read morebrick buildings, and very well maintained grounds. The interiors are very nice, with plenty of common areas for meeting with large groups, and for private relaxation. My mom stays here and loves it. She has her own room with a sink and microwave.

From the owner: The moment you arrive at Notre Dame du Lac you feel something special. You experience: A joyous and…read morewelcoming spirit. The Sisters of Notre Dame de Namur mission of care and compassion in action A pastoral country setting in the heart of Worcester. The beauty and grandeur of an award-winning newly restored historic building. A committed staff who provide personalized, high quality care. The comfort and peace of mind you have when you know you have arrived home. We invite you to come and experience the difference.

My grandmother has lived here for 5+ years now and it's a great community for her. They have…read moresmaller apartments and larger ones so when she and my grandfather first moved in they started with a two bedroom and once he passed she only had to wait a few months to move into a smaller place. Everyone is very friendly and respectful. My only complaint is a few years ago they switched food providers for the Cafe and the food and service is a bit below average. Just like the government, there is no competition in this market so I understand why. I can't speak for the dining room as I hardly go there. Although rather expensive, I would recommend this place for a nursing home with attentive staff and people who truly care!

From the owner: Southgate at Shrewsbury is central Massachusetts' premier retirement community. Located in historic…read moreShrewsbury, Massachusetts, as a Continuing Care Retirement Community (CCRC) or life plan community, we offer independent living and assisted living. Rehabilitation and skilled nursing services are also available on-site, should the need arise. Southgate has been designed with an energetic, exciting, sophisticated lifestyle in mind. Situated on a 30 acre campus, our beautifully maintained grounds and distinctive architecture flow graciously into Southgate Park, where lush flowers surround our gazebo and heirloom fountain and align our footpaths. Since 1989, Southgate has been unsurpassed in amenities, hospitality, and service.

This is the most reliable nursing agency in Worcester. I had such a great experience working for…read morethem. thank you

Our mother was admitted to Bear Mountain Hospice Sudbury shortly after a fall that resulted in an…read moreinoperable hip fracture. The admission process went well and the staff appeared to accommodate her needs well. Her condition deteriorated quickly and we were not made aware of how critical her state was until it was too late . She passed away before we had a chance to say Good-bye. There was a definite lack of communication about the seriousness of her condition. After her passing, we were due a refund for care services paid in advance. The amount of the refund was confirmed on 12/13/23 and, after multiple calls and almost daily emails requesting a status of the refund, our mother's estate has still not received the refund check. (This is as of 2/8/24.... almost 2 months since the amount had been agreed on.) Emails and voice messages requesting a status of the payment consistently went unanswered and infrequent responses often pointed at others within the organization rather than providing us with the information requested. We even emailed the CFO, asking for his help with getting someone within his organization to respond to our request, and never received a response. We found the staff at Bear Mountain lacking in communication as well as follow-through on administrative issues. Because of these issues, we would not recommend Bear Mountain Sudbury as a hospice care facility.

My mother had to stay there (Sudbury) for almost six months and passed away there. I visited her…read moreevery day, sometimes 2 or 3 times a day. During that time I saw quite a view very concerning things. The bottom line is that many of the socalled caregivers there don't really care at all about the residents. They are there to collect a paycheck, period. So many times I would see "caregivers" at the nurses station chatting away while patients would call and call for help, and the chatters could even be bothered for a minute or two to attend to the patients calling for help. Several times I would go up to a nurse to ask for help for my mother and I was told, "That's not my job." and there would be no other nurses or aids in sight for a long time. The communication there between staff and caregivers is terrible -- I would try to convey important info about my mother to a caregiver, asking that he and she would please make sure that the other caregivers would be informed, and it never, ever happened. My mother was ignored completely for long periods as she declined. This is NOT a good place, it's awful -- do all you can to find better care for your loved one.