I had a little issue with a my finger yesterday, and wanted to be proactive in getting it cared…read morefor. We made a 9:14 appointment. We walked in, had a quick check in with the staff, and we were sat in our treatment room at 9:15 with no wait. A quick review of symptoms, and basic intake stats took less than 5 minutes, and as soon as our intake walked out, our doctor walked in and ran me through his lab and why. We were in and out in less than 15, medications ordered. Excellent customer service, excellent experience. We were in and out in 15 minutes. It helped that we had an appt and were the only ones in the business at this time too. Great spot for non-emergent issues near home.

The NP R Middleton was very personable and knowledgeable. She explained things to me in a way i…read morecould understand and then asked me if i had any questions. I didnt feel rushed. The receptionist was friendly as well

Visited the office for out of town Urgent Care. The facility was very clean and the staff was…read moreextremely professional. The Doctor addressed all of our needs and more. Highly recommend!

Give incorrect information about billing after hours. Insurance company was closed and I was…read morecharged $170. No large amount but my co pay was $25. So now I have to wait 6-9 weeks to get a refund. Unacceptable and the flat rate of $170 needs to change. No one should have to pay a blanket payment for the visit. All insurance is different shame on you!! Front desk was rude and unprofessional about the payment. Office was clean and the appointment time was accurate.

I had an amazing experience as a walk in for urgent care. the doctor did not rush me at all and did…read morea very thorough checkup and consult. I will be making him my new primary care physician and referring my father here as well! the inside of clinic is also very pretty with greenery.

This facility sets the bar when it comes to primary and urgent care. I've honestly never received…read moresuch personalized care! The PCP's knowledge concatenated with his bedside manner is off the charts. I've decided to make him my PCP. I was in excruciating pain and he was very understanding and patient. I can't verbalize my appreciation appropriately!

They over-bill medicare and patient at time of service. Once they have your $94 co-pay, they take…read moreyou to exam room and tell you if you have more than one thing wrong with you they will only treat one thing. I had a swollen hand and bronchitis. Very greedy. Very over-priced. Not up front about their services.

Do Not go here unless you like deceptive billing practices! I have primary and secondary insurance…read moreand was told copay was $30. Then when in office with "dr", they told me I owed $180 for the visit. I would have never been seen by the "dr" had they been honest upfront. Then 2 months later, they sent an unauthorized charge to my debit card, with no call, text, or email. Ridiculous. If you like deception and dishonesty, this is your place! If not, STAY AWAY from this place.

Andrea did a nasal swab for a rapid Covid test for me. It wasn't that bad, maybe an inch or so,…read moreboth nostrils. Results took 15 minutes. I was able to check in at home, and they sent a text when I should leave the house. Everything was super smooth, cost was 75 out of pocket with insurance.

The service I received at the front desk on Nov 26, 2025 was unacceptable…read more 1. I checked in and was not informed about the mandatory next step: replying to a text message to finalize the check-in. 2. I waited for over an hour and a half while other walk-ins were called ahead of me. 3. When I inquired, the attendant checked her system and discovered she had sent the required check-in text to the wrong number, making me wait needlessly. 4. Despite this being her error, she stated she could do nothing, and I was forced to start the queue over again. This negligence turned a long wait into a two-hour-plus ordeal while I was already severely ill. The front desk staff desperately needs to be trained on clear patient communication and check-in protocol, especially regarding critical next steps like text message confirmations. So after 2 + hours wait I gave up and went to Memorial Herman Urgent care literally 4 mins away from this location and they see me right away!

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

It's that time of year.... If you have kids you know exactly what I mean. I paid a visit to this…read moreemergency center upon my daughter spiking a high fever and vomiting. We appeared to be the only patients at the time so service was quick. When I initially pulled in the parking lot I thought they were closed. It's pretty dark from the outside looking in. So glad they weren't, to avoid any delay in care.. Nonetheless, staff at the front desk immediately greeted us and inquired about what brought us in. I appreciate the registration form being very short! The wait was brief. Our first nurse came out to welcome us back to the care area. He listened, educated and provided good care. The doctor was professional, attentive and made my daughter feel safe during exam. Unfortunately, the second nurse that came rushing in didn't even introduce herself. Her back was turned to us as she gathered supplies, so while she did that I asked how she was doing? I looked at her badge when she turned around and made conversation before she was to provide any care for my child. The nurse's bedside manner then got a little better. Not much. I appreciate her informing us of the wait time with the plan of care though. Overall, I received good care during the visit.

Not gonna try to be negative, but here goes. So i went to this doctor office pliantly of times. and…read moredid clinic trail research once in awhile. with one of the other doctors they have. so far it was great. but something that day i went on Monday. the main doctor is great no problems with him. just his doctor staff is really bad and wanting to rush everything. i would say go to other locations that this doctor has. i had great experiences but this location isn't one of his best ones. i personally feel the doctor i had for the clinic trial was a friend of a friend type doctor how he got his job at that place. everyone here putting 5 stars are maybe family friends.

Horrible horrible horrible! Went in on Thursday because I was feeling shitty with swollen tonsils…read moreand possible strep throat. Was hoping to get some kind of antibiotics instead all they did was MAKE me take a Covid test (I have NEVER had one before) which I didn't want, but was feeling horrible so I just did it since it seemed like I had no choice. After that, they took blood samples and didn't even tell me that it wouldn't be back till possibly NEXT WEEK! So here I am now, back to square one after spending time and money here. This was my regular dr but I can assure that was my last time stepping foot there. They just want to get paid, don't care about your health!