Wow, what a great experience with Mike. Very knowledgeable and straight forward. Was great with…read morefollow up and was definitely focused on getting me the best insurance for the best price. I look forward to working with Mike very soon. Two thumbs up!

Very efficient and helpful getting us a new home owners policy. Very happy to deal with Mike. Thank…read moreyou.

Edgar at Mercury in La Quinta has been great! He responds to my emails promptly and if I happen to…read moremiss him by phone, he responds to my voice messages within a couple of hours. I've been with Mercury and Edgar for a few years now and do not have any complaints. Thank you Edgar!

From the owner: Personal Insurance *…read more Auto Insurance * Homeowners Insurance * Condominium Insurance * Renters Insurance * Dwelling Fire Insurance * Boats / Jet Ski Insurance * Recreational Vehicle Insurance * Antique / Classic Car Insurance * Umbrella / Excess Liability Ins. Business Insurance * General Liability Insurance * Property Insurance * Business Interruption Insurance * Extra Expense Insurance * Business Auto Insurance * Mechanical Breakdown * Employment Practices Insurance * Directors & Officers Insurance * Errors & Omissions Insurance * Workers Compensation Benefits - Life & Health * Health Insurance (Group & Individual) * Life Insurance (Group & Individual) * Dental Insurance (Group & Individual) * Disability Insurance (Group & Individual) * Long Term Care * Retirement Planning

I visited thier AAA office in La Quinta, and had the best customer service ever. The member who…read moreassisted me is Reshelle, who was excellent. "Kudos to her, she's 5 star.

I am extremely disappointed with my experience involving AAA insurance and the La Quinta office…read more I paid my automobile insurance in person and my understanding was that I was paying my insurance premium in full. I did not knowingly sign up to finance my insurance premiums or agree to finance charges. Years later, after requesting my insurance records, I received transaction ledgers containing finance charges and installment-type entries that do not match how I remember paying my insurance. I have repeatedly requested the underlying payment history and documentation showing exactly how my payments were made and what authorization AAA relies upon to claim that I agreed to premium financing. This is particularly concerning to me because I specifically remember going into AAA offices and paying my insurance in full. If AAA claims that I elected to finance my premiums, I believe they should be able to produce the agreement or authorization showing that I actually chose that payment arrangement. Instead of receiving a clear explanation and complete documentation resolving these discrepancies, I have spent a tremendous amount of time trying to reconstruct my own payment history. I am not claiming that every employee at this branch was responsible for what happened. My review concerns my experience with the insurance policies and payments associated with AAA, including payments I made through the La Quinta office. Customers should keep their receipts and copies of every insurance payment they make. Based on my experience, I wish I had kept every single receipt from every year.

Very disappointed in the service from the agency and State Farm in general. The agency was very…read morehelpful initially, took the time to review our current policies (home, 2 cars, golf cart and life). and make recommendations. THEN, after the dust settled, it went downhill. Some of this may be State Farm in General but it seems that no one is manning the store or training people at this agency. First, even though i was always paperless (at another State Farm agency), i got paper bills for all of our policies throughout a 3 1/2 year period with the Ford Agency. I called numerous times to get them to turn it off (both at the local office and through the 800 number)... it never worked. They had some lame excuse for why it continued to send bills. Funny, it never sent them when our policies were at our previous Orange County State Farm agency???? Customer service at the office is pretty hit or miss. Some days responsive, other days i felt like i was talking to a temp who knew nothing about insurance and just knew how to answer a phone The final straw was: we sold our home in August this year. I called to cancel that policy and get a new policy on the new home. I was told State Farm wasn't writing new home policies in CA. Regardless of whether we had home insurance with them for YEARS! This negative experience is all on State Farm but then the agency compounded the negative. We changed our home insurance to AAA and decided to see if bundling the cars in would make it cheaper. It lowered our total monthly rate about $40 a month (below State Farm's rates) so we decided to do it. After the 14 days waiting period for AAA, I called the Ford Agency a week ago to cancel our State Farm Policies on the cars. The woman that answered was not a name i recognized but i explained that we were bundling through AAA since State Farm wouldn't write our home policy. She said ok, she would cancel the policies (leaving the life policy) and we hung up. Today i got a 'billing notice' saying State Farm would be taking the FULL amount of the policy. I called the Ford Agency and was told "oh, it takes 10-14 days for the regional office to process (catchup) that. They'll take the money for the auto policies and then refund it." WTH? I wasn't told any of this when i called... she just said "OK" and hung up. If I'd known, i would have cancelled these prior to my AAA policy going into affect just because State Farm has a 2 week 'lag' time to 'catch up'.... GRRRRRRR. Now I'm double covered! After years (20+) with State Farm, we will never go back. Not only is State Farm going down the tubes but this Agency is not run professionally or with their customers in mind. Like so many things these days, it's on 'auto pilot' while the Agent collects his fees for return policies. No one is training customer service or really CARES about their customers... Do yourself a favor... call AAA. THEY still do customer service the right way. While sometimes their rates might be a bit more, it's well worth the positive customer experience. They know customer service inside and OUT and train their agents to give that in every instance!

I've been dealing with John for just over 9 years now and over 40 years with State Farm. The…read moreinsurance company is only a portion of your coverage with another strong portion being that of your agent. Having had several agents as I've moved over the years I can honestly say John is an excellent agent. Never over selling but always keeping my assets in mind. Joseph S.

I have been doing business with Palm Valley since I bought my condo 2 1/2 yrs. Recently I received…read morea "Thank you email" for renewing with them. Then a few days later I received information from my Mortgage company that the rate increased 50%. You can imagin it was a surprise, not mentioned in the thank you email. So I called the office wanting to speack with the person that sent the email. Keep in mind, this agency has not contacted me personally since I signed up with them. Anyway, the person was nopt available therefore I asked for a return call. I am here 5 days later, NO CALL. I can't take the risk with an insurance agent that does not return calls, what if I had a claim? They would probably not call then either. Bottom line, I am changing agents and low and behold at a better rate with the same Carrier Mercury. My opinion is, the management of this group doesn't care about my business. I recommend someone else, anybody else.

This company help me find great coverage for my business, Mayra made it so easy and explained…read moreeverything in detail to found what would work for my business. Thank you Mayra at Palm valley insurance