Wow, what a great experience with Mike. Very knowledgeable and straight forward. Was great with…read morefollow up and was definitely focused on getting me the best insurance for the best price. I look forward to working with Mike very soon. Two thumbs up!

Very efficient and helpful getting us a new home owners policy. Very happy to deal with Mike. Thank…read moreyou.

~10am on a Tuesday is not a good time to visit this office. There were about a dozen members in…read moreline to check in. When I noticed most of chairs were taken by members waiting to be called, I got out of line and left to avoid the bottleneck. I also did not want to spend a beautiful morning in line with the sun glaring in my face from the front window, listening to grumbling members. Terrible. As I left the office, there were members still coming in. This is a small office compared to many that I have visited over the years. Perhaps it's time to open a new branch in between the only 2 branches in Coachella to accommodate the surplus of members in this area. We don't pay for membership to wait in line all morning. We can do that for free at the DMV. This seemingly never-ending queue is not fair to AAA employees either, having to deal with tired and grumpy members who did not anticipate a long line for assistance. Member 42 years. First time to experience this and very disappointed.

I highly recommend this Branch. We were checked in and shortly our name was called. Noel is so…read moreknowledgeable and kind. He went above and beyond to take care of our needs and had so much information we were not aware of. Noel is an excellent employee and I hope someone from this Branch sees his worth! T. Kelly

I was referred to this Agency and I am very happy to inform other readers, that the attention,…read morefriendly, articulate and sincere attitude is beyond of what I was expecting. I feel now in good hands!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Palm Desert, CA area since 2016, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0L03423

Marc has been an excellent professional. He helped me get an amazing price and also gave me great…read moreinsight. Thank you for all your help Marc!

Never met a more knowledgeable or better informed gentleman as Marc !…read moreIf you're looking to save money as I was and am, then Marc is your man ! After having spoken to Marc for the first time he almost immediately seemed like family. He has a warm manner anxious to please ! Not only to please more importantly, make you better informed. From now on I deal only with Marc. He's like money in the bank !!

Sadly, this was the worst State Farm agency I have ever been insured through. I was placed with…read moretheir office randomly after my agent of over 20 years retired and closed her office. Janelle's staff lack courtesy, customer service and basic understanding of active policies, terminations and reimbursements on cancelations. Was fortunate enough to find another agency in Palm Desert that knows how to meet their clients needs.

The absolute worst customer service experience ever! we've…read morehad State Farm for over 30 years with zero claims, zero tickets...nothing. our premium went up over $300 from our last premium do to an error from an independent research company who claimed my husbands license was suspended. After finding out it was a mistake we informed State Farm (this office) of their error and no one ever got back to us on why the premium was still so high! Several visits to the office and several phone calls...crickets! We refuse to keep asking so we have now informed them we're canceling our insurance as of Wednesday. When I informed them I was told thank you well let them know. Really???? After 30+ years that's it? once again...horrible horrible customer service! Go elsewhere!!

Pretty cool place nice freeway not to bad to drive to pretty cool to take photos too niceread more

This place sucks i dont recomend it! They had me waiting for 30 minutes i just got up and…read moreleft!!

I've had State Farm insurance most of life. I have my cars insured with them and our home. I'm…read morestarting to consider leaving them. Rates are consistently higher & higher. They'll email you stating that they need info about certain things & you can't ever get ahold of anyone. I left a message 2 weeks ago about information they claim they need. Still no return call.

There were changes that needed to be done to my account and Veronica did an amazing job helping me…read more Such great customer service and even better she was very time efficient!

Worst insurance you can ever deal with. Not recommended. Especially when their customer hits your…read morevehicle and you end up taking the worst part of the deal. They have you wait until you receive checks to even look for a body shop and mind you, you have to look for one yourself. When it comes to the rental car, they only cover the days the car itself is actually getting worked on. Mind you, you have to wait for the checks for like 10 days then what it is in the shop. Depending on how long it takes. Plus before all that it's getting in contact with them about the claim. Now if it comes out to more then there estimate it's another 10 or more days to get an approval and to get the check sent out to you. Just overall dumbest insurance anyone can have. There customer is over here driving their car like nothing while we've been out of a car for almost 2 months already.

We have been with fred loya insurance for many years me and my son, never a day late in payment…read more Last week a car crush into my sons SUV , filed police report, driver got arrested for DUI, filled a claim. To this date a week later, no action done nobody has even look at my son SUV for estimate. We called the claims department, they said no one is coming until a couple of weeks from today. WHAT!!! ,no rental provided. SO PLEASE IF U HAVE INSURANCE THROUGH FRED LOYA INSURANCE,, CANCEL IMMEDIATELY. I WILL REPORT TO BETTER BUSINESS BUREAU. THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. No Star deserved. It gets worst. Called a few auto body shops. They don't want to take my car because I have fred Loya for insurance. Auto body shop said they don't want to pay right.

Edgar at Mercury in La Quinta has been great! He responds to my emails promptly and if I happen to…read moremiss him by phone, he responds to my voice messages within a couple of hours. I've been with Mercury and Edgar for a few years now and do not have any complaints. Thank you Edgar!

From the owner: Personal Insurance *…read more Auto Insurance * Homeowners Insurance * Condominium Insurance * Renters Insurance * Dwelling Fire Insurance * Boats / Jet Ski Insurance * Recreational Vehicle Insurance * Antique / Classic Car Insurance * Umbrella / Excess Liability Ins. Business Insurance * General Liability Insurance * Property Insurance * Business Interruption Insurance * Extra Expense Insurance * Business Auto Insurance * Mechanical Breakdown * Employment Practices Insurance * Directors & Officers Insurance * Errors & Omissions Insurance * Workers Compensation Benefits - Life & Health * Health Insurance (Group & Individual) * Life Insurance (Group & Individual) * Dental Insurance (Group & Individual) * Disability Insurance (Group & Individual) * Long Term Care * Retirement Planning