I love this place starting with receptionist name Carolina she's the greatest big heart, loving and…read morealways there to help you with whatever she can plus some now the number one doctor there is Dr. Waters oh my goodness never have I met such an understanding caring doctor he doesn't profile you or judge u for what you've done or do he's just concern for helping you get better. Thank you Dr. Waters for always helping me out through tuff n agony painful visits and helping me get better not judging me for my mistakes I mayed in life even after I mayed one after another you were still there to help!! God bless you thanks for helping me for lots of years Xochitl

Horrible. I agreed to participate in a pain study, and was given a 9:00 am appointment. Arriving…read moreon time, I was presented with their intake forms. When turning back their paperwork, I was told "they are in a meeting, and will see me in a few minutes." Not having defined "few," I waited until 10:00 before leaving. The thing is, I was volunteering for this study. The had no appreciation for my time or effort. Downright rude.

Unprofessional small time clinic with flat out incompetent front desk staff. My wife made an…read moreappointment a week prior and confirmed, upon visit was told the appointment did not exist but they can still see her at that time. They immediately took payment first, and then had her wait 45 minutes in the lobby. Only when asked to leave due to her having to go back to work, they stated a 'room just opened up.' Money first and patient care last at this place, avoid at all costs unless you don't value your time.

Provide free breast exams, referral for mammograms and MRI and Ultrasound breast services for free…read morewith the Susan Komen Foundations. Great customer service and kind staff.

Bye-bye Scripps and hello One Medical…read more My employer paid for One Medical as a perk many years ago when One Medical was a bit of a startup. I fell in love with the service then and I'm even more in love now. I had no idea that I could use One Medical as my primary and now that I know that, I am doing just that. In person appointments are easily available (usually the same day) and online visits are usually available within the hour. The offices are sleek and feel like a hotel lobby, not an infected hospital waiting room. There is spa water and I've never been in the lobby with more than two other people. There are no long waits and you can even do your labs on location, which I did. Once again, I love this service and hopefully this review isn't going to blow up my spot!

I've been a One Medical member since September 2016, and I want to be very clear: this experience…read morerepresents a sharp decline from what the service used to be. I recently scheduled an annual physical and was later hit with an unexpected bill because my insurance applies a rolling 365-day rule for preventive exams. That alone would have been frustrating but understandable. What made this unacceptable was how One Medical handled it afterward. I was given conflicting explanations about whether eligibility for annual physicals is verified. One leader told me One Medical does check eligibility for many plans and that mine was an edge case. Billing later told me they do not verify eligibility at all and that it is entirely the patient's responsibility. Those statements directly contradict each other. In a membership-based care model that explicitly markets coordination and prevention, this is a serious failure. The tone from billing was dismissive and rigid. Responsibility was shifted entirely onto me. Responses were slow. There was no ownership of the confusion they created, no acknowledgment that their own process failed, and no attempt to close the loop with anything resembling goodwill. The message was essentially "policy is policy," which completely undermines the point of paying a membership fee in the first place. What's most disappointing is that this was never my experience before. I had years of consistently good care with One Medical, including at their Phoenix office, where I never once encountered this level of rigidity, poor communication, or lack of accountability. This issue has been specific to the San Diego location. Since Amazon took over ownership, the service has become noticeably more restrictive and transactional. The quality of care and the member experience have steadily declined. What used to feel patient-centered now feels like a corporate operation hiding behind scripts and policies when something goes wrong. I paid the bill, but the trust is gone. For longtime members who joined One Medical for proactive care and transparency, this is not the experience you signed up for.