I was COMPLETELY misdiagnosed by them. Sent in an ambulance from the place to a hospital (despite…read morebeing completely ambulatory). They THOUGHT I could have sepsis but it turned out to be just the flu. A simple nasal swab would have told them the truth but they knee-jerked their actions.

This place is a dump. I went in with a sinus infection and they turned me away and told me I wasn't…read moresick. I ended up getting a prescription for augmentin somewhere else the next day. All they want to do is get you to come back. No wonder the majority of healthcare professionals are disgusted with geisinger.

I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

Complete scam artists! They will tell you anything on the phone just get you in the door and swipe…read moreyour insurance card. The receptionist is a complete liar, and I will be disputing any and all charges with my insurance company. I will also be reporting them to the attorney general of PA, and any other medical regulatory agency federal and state-wide. Malpractice to the fullest degree, and they should all be ashamed of themselves for representing the medical profession. This "urgent care" is completely incompetent, and they can not handle anything more than the common cold.

So kind quick. Stay is great Never a bad experience Dr…read moreNirse nice. Dr Alberst soki d . They alm are

Absolutely terrible. I don't recommend.. if you want to wait an hour+ just for a checkup this is…read morethe place for you! (Even with no on in the waiting room) Staff is so rude and make this place terrible..

The front desk lady was not nice, snotty and had an attitude with the man and his little boy in…read morefront of us. If you're going to work in healthcare, you should actually care about the health of your patients coming in, rather than acting like they are inconveniencing you. Also very ugly sweatshirt.

I have no idea what the level of care is. Needed medical help, came to this location. Online and…read moreposted sign on the window say they open at 9 AM. 9:15 in the morning doors are locked, no one will answer a phone, and it's pitch black inside. There is no notice, there's no alert, there's no message about being closed or possibly opening later. I'm so very happy I made the 25 minute drive from Springbrook Township.

Ended up at Geisinger Urgent Care because they are the only location to do IV fluids. They are…read morelocated right in the hospital. Got in and out quickly. All staff were very nice and on point

They turned me away even though i had an appointment online. The lady in the office loudly…read moreannounced that they weren't taking anymore patients and wouldn't hear it when i tried to explain that i was directed to go there and scheduled an appointment by one of the virtual doctors. Im not usually one to complain but that's terrible service.

made an appointment online for a time alot then was contacted to pre register. I show up to my…read moreappointment. there's no appointment in office for me. so when I start explaining the situation the woman at counter kept over talking me and cutting me off. she said I would have to wait so I did. an hour went by and I asked about how much longer. she said you left. I never left the building she points to where she stated. I looked over there for you and you weren't there. I was sitting in the exact seat she pointed too. when she took all my information the first visit to the window. she was "registering me". when I revisited the window she claimed I was never registered and now would have to wait another hour to two hours . this is absolutely ridiculous. once again I am trying to talk and explain and she continues to cut me off and speak over me not listening to any information I was providing. she is rude and has no "bed side manner". for clients who are coming in sick. if you don't want to do your job correctly please hire another person who wants to do their job properly. and who is listening and caring to your clients coming in to seek help.

I walked in to the clinic on Tuesday, October 1. I waited nearly 2 hours to be seen once I was seen…read moreby Amanda the nurse practitioner. It went all downhill from that point. I had a very bad rash on my face my left eye was swollen shut. She looked at me and proceeded to tell me to go to the ER really are you kidding me? I told her I was not comfortable driving that far as I wasn't comfortable driving to the urgent care that I was at I told her I was full of anxiety and this rash came on all of a sudden and I needed prednisone. She told me if I did not go to the ER death would result again are you kidding me? I proceeded to ask her again for a shot of prednisone and to give me a prescription until I can get into my family doctor to clear up my face. She was very rude, inconsiderate, ignorant, and didn't seem to care at all, she took a picture of my face, typed some crap into her computer and then walked out the door. The kid Cody, who is very well, courteous and had bedside manners as to treat a patient came in and gave me the shot and then left. The shot itself did not hurt but the medication did and it hurt really bad. I did not feel very well after I got that shot I told him it hurt really bad and he said that it was to be expected, as I proceeded to exit the building which I felt very disoriented and lightheaded I then got to my car and sat there for a minute put on the air conditioner to cool off because I felt very flushed as I started to feel a little bit better. I backed out of the parking spot and blacked out and hit the side of the building with my car and ended up in a parking spot. I do not recall hitting the building at all !! I then saw her flailing her arms out the back door of the building but not once did she come out to see if I was ok but took the time to call the police .. maybe she did maybe she didn't .. but I did not get any follow up messages from Amanda she did not call me. She did not text me. She did not reach out to me to see how I was doing. She did not come out to see how I was after I slightly hit the building which of course there was no damage to the building, but damage done to my car ! needless to say she is the most rudest nurse practitioner I ever encountered and I will never go back there again. I suggest anybody who sees her tries and ask for someone else she was basically in and out and moved onto the next person just to get more money into her pocket !!. I will never go to this facility again and the time and care she gave me is absolute zero she should not even be a nurse practitioner. I wouldn't even take my dog there.

Waited for 2 hours, was escorted back and they took a flu and covid swab as precaution. First nurse…read moreleft room, PA-C came in and instantly complained that I wasn't wearing a mask (there was no instruction to). I tested + for covid even though I tested neg at home. She talked down on me the entire time making me feel dumb for not wearing a mask and not "thinking about other patients" even though I tested neg at home and no one else had masks on. She then left the room and I could hear her out in the hall complaining to the other nurses how rude and unthoughtful not wearing a mask was and how dumb of people to not go out in public without one.. she then came back in and talked down on me AGAIN for not getting my flu shot but I work from home and opted out because I'm not around people only for her to tell me "well you must not be that quarantined if you got covid". Gave me my papers and I left. I will not be back. Poor quality care. Didn't even take my temp or other vitals or gave me a work up. As soon as they got the +result they stopped giving care.

Horrible bunch of assholes at this place. Sign says they are closing at 5 for a staff meeting even…read morethough they are supposed to open until 7. How often is there a 2 hour staff meeting? Then, what makes it worse, I'm here at 4:40! One person in the waiting room and I can't be seen within the 20 minutes! Then your not closing at 5 are you? This place needs new management.