The space is small, but by far my favorite for urgent care. They're efficient but don't make you…read morefeel like a number. I'm so glad I went here.

I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

Complete scam artists! They will tell you anything on the phone just get you in the door and swipe…read moreyour insurance card. The receptionist is a complete liar, and I will be disputing any and all charges with my insurance company. I will also be reporting them to the attorney general of PA, and any other medical regulatory agency federal and state-wide. Malpractice to the fullest degree, and they should all be ashamed of themselves for representing the medical profession. This "urgent care" is completely incompetent, and they can not handle anything more than the common cold.

My fiancé had a face laceration and another urgent care wouldn't see him due to it being right…read moreabove his eye. We came here and Vincent the PA did absolutely amazing. He shut it so it will heal perfectly and was so gentle to the area. They didn't take our insurance due to being out of state but all the staff was so sympathetic and kind to us; from reception, to nurse to PA to PA student! It was also very quick. Definitely recommend this place and Vincent the PA!

The front desk lady was not nice, snotty and had an attitude with the man and his little boy in…read morefront of us. If you're going to work in healthcare, you should actually care about the health of your patients coming in, rather than acting like they are inconveniencing you. Also very ugly sweatshirt.

So kind quick. Stay is great Never a bad experience Dr…read moreNirse nice. Dr Alberst soki d . They alm are

Absolutely terrible. I don't recommend.. if you want to wait an hour+ just for a checkup this is…read morethe place for you! (Even with no on in the waiting room) Staff is so rude and make this place terrible..

They put 2 things in my patient portal that I never said. Changed 2 of my medications to half the…read moredose. Contacted my doctor before I made any changes to my medications . She has no reason to change these medications.

I was in and out in 28 minutes. My nurse nina was very knowledgable and efficient. I will…read moredefinitely be going back.

Came here as a student & did rotations on the overnight hospitalist team and also another rotation…read morein labor and delivery. I enjoyed my experience here compared to Wilkesbarre general hospital. Everyone swears by the deliciousness of the smoothie bar (I personally never got it tho). Beware this is trauma center so the ED can be very chaotic at times with long waits for beds but they get to you eventually based on the severity & level of care needed to make you feel better. The labor and delivery ward here is the really good compared to the others I've been to; it also has a Nicu for babies. (But if I had to choose a place to deliver, Geisinger CMC in Scranton labor and delivery is so much nicer but better suited for moms with uncomplicated pregnancies as they don't have a NICU.) My main downside to coming here was how far away the parking lot was & can be challenging to find a closer spot. But to help they do have shuttles that runs till about 4am & can pick you up and take up to the front of the hospital.

Zero personalized care--you are just a numberFor such a massive health system in the…read moreScranton/Wilkes-Barre area, Geisinger's personalized service is horrible. As a new patient, you cannot call a doctor's office directly or speak to their local staff. Everything goes through a centralized call center. Even if a doctor's profile says they accept new patients and treat your condition, the call center will block you from scheduling if it doesn't match an exact term on their computer screen. You end up pawned off on available doctors with poor reviews, while the highly-rated doctors are booked out for a year. When you are on borrowed time, you need direct access to a doctor you choose, not automated call-center nonsense.

I was able to be seen right away and the staff was very nice. The doctor knew exactly what was…read morewrong and prescribed me meds that took care of the problem. I was in and out in 30 minutes.

During the visit everyone there was very friendly and nice, quick service - BUT - they prescribed a…read moremedicine with a ton of severe side effects (vomiting, nausea, diarrhea) that most doctors use as a third or fourth choice only when other medicines with much milder side effects would work. And this medicine was not even a first choice for this type of infection back in 2005 - over 10 years ago!! I was horribly sick for several days until i researched the medicine and stopped taking it. They gave me a lot of attitude on the phone but then called in a new prescription, but i was very sick and wasted money on the first prescription which should have never been prescribed in the first place. Two thumbs down.

No complaints. Courteous and efficient. Very knowledgeable and listened attentively. Just moved to…read morethe area and he was able to switch my CPAP monitoring from the DC area to his practice seamlessly. One of the previous reviewers kept saying 'she'. I think they reviewed the wrong Desai, as Dr. Desai Pramthesh is a pulmonologist and a man.

What a rude and belittling individual. This person spoke into their computer more than they spoke…read moreto me, and very aggressively interrupted when I attempted to explain something. I won't be returning for anything.