I bought a EV car used (2023). I live in Niagara so the deal was done over the phone. when I arrived to formalize the deal, I said to the manager and the car salesman. I hope we're not going to play around and start looking for ways to mark up the price? They assured me that this dealership is not like that at all, I said, just be men and be honourable. but that couldn't happen. 20 minutes later they pulled me in the back where I traded in my 2018 diesel. Already getting low the started telling me that my timing chain was loose. I asked how could you tell that it's internal inside the engine? They said they could hear it. Oh my God here we go. These people are nothing but crooks and the manager of the is the worst of them all. read more

I have now purchased 3 vehicles from this dealership and you would think that that level of customer retention would somehow serve as a priority when visiting the service department. Hard No! After starting the engine on my six month old 2024 Dodge Hornet, every service warning light you can imagine was flashing at me and all the automatic features have been disabled. I took the car in to the dealer and was told it couldn't be looked at until the following week (I took it on a Wednesday morning). How is that even possible? The service department can't take 5 minutes to hoist a car up and run a scan to see if the car is even safe to drive until they actually can fix it? No apologies, no accommodations...NOTHING! The rep was actually pretty rude as well. Another customer lost, such a shame. I will never service my car there nor buy another vehicle from them again. read more

My van lost power steering and power steering fluid on Mon Apr 7. I needed it to get towed in on Tue Apr 8. After they looked at the van, they advised me it was about $1950 pre tax for replacing the power steering assembly with after-market parts. This came with a 1 year, 20,000 km warranty. I agreed and the service was done. We picked up the van on Friday Apr 11, and my wife drove home. The steering itself was working fine. But on Saturday, when I drove the van, I noticed the steering was drastically out of alignment, pulling to the right. I called Apr 14 for an appointment, and they said "they would take care of me". My assumption was that whatever caused the steering to be out of alignment was caused by them, and they would fix it. I brought the van in on Tue Apr 15. They said it would need an alignment, and I left the van. I received a call on Tuesday saying that an alignment was needed and it would normally cost $159+tax. I questioned why the charge? Why did I get the van back on the previous Friday out of alignment after the repair? They talked to the service manager and I was given 1/2 price alignment. I said I did not like it, but agreed, as we needed the van back. (My wife is disabled and already had to go back a second time to the dealership. I did not want to prolong the time without the van.) They completed the service on Tue Apr 15. We picked up the van after 5pm at the Sales counter. We then complained further, despite my previous acceptance of the 1/2 price alignment. The sales manager contacted the service manager by phone, so he was aware of the situation. We ended up paying for the alignment, but were unhappy for 1) why was it given to us misaligned on the previous Friday and 2) Why did they not cover the alignment 100% since I had a 1 year "warranty" for the service done, which should have covered any issue after the service? I heard a couple of comments from the sales manager, "you should have been quoted an aligment", and "you may or may not have needed an alignment". My wife has submitted a Google review of the situation. We will no longer be going to CarHub Caledon for any service. The only reason we came to CarHub for the service is so that we would have a pleasant experience with knowledgeable service staff. But unfortunately, our experience was not pleasant, and I feel we were actually ripped off in paying for the alignment. read more

One star is too many. Even after putting a $2,500 deposit on a truck they sold it from under me. I made a deal on a truck here with Sam Yekta and we had an agreed trade value on my truck - all set and ready to sign the bill of sale. Then Sam calls me to tell me they thought my truck was two years newer (even though they had the VIN#) and therefore the trade value dropped by over 40% ($4,500). Sam then told me he would revise the bill of sale and send it to me the next day to be signed. The next day Sam sends me a text message to notify me the truck has been sold to someone else. Extremely frustrated with this dealership, the salespeople, and Management. The entire process has been anything but smooth. read more

BUYERS BEWARE!!!! READ MY STORY: I recently bought a Porsche 718 from Carhub in July 2022. 2 days afterwards, an oil light comes on.. I researched the issue and had someone deliver the specific oil and I added the oil as per owners manual, problem solved. The next days, the 3rd day of ownership the engine light pops on this time. I bring it back to Carhub, since I bought their extended warranty for almost $5k. They said it probably was due to an aftermarket gas cap, so they ordered one and I had to drive back up to have it replaced, which I did a week later. 3 days after the gas cap was replaced the same engine light came on. They said I would have to come back in a couple days to run a gas test on the evap line. I came back in a couple days and they said they seen "critter" damage, i.e. rodents built a nest and chew up my evap gas lines!! I told them I live in a luxury condo downtown Toronto and park 3 stories underground and there is no way critters are in my building let alone built a nest and ate up my gas line in multiple spots in 2 days of ownership.. I am also pretty sure animals don't build nest in the middle of summer. The Porsche was basically sitting since winter Feb/March when they purchased the vehicle from PFAFF Porsche, that's when the damage as probably done, not in the 2 days of being driven and parked downtown 3 stories underground. Carhub said that since it is animal damage, they will not pay for the damages, and to make a claim through my insurance!!! I told them that I suspect they cleared the codes when they sold me the vehicle, that's why it popped back on 3 days, 130km after (when you clear an engine code, it will usually pop back on 120-130km afterwards), when I took possession of the Porsche. I left many messages to the Carhub general manager, Efran and he never had the respect to return my calls. I have bought 2 other high end vehicles from Carhub since 2017, and they treat good customers like me like trash. Shame on them! I have made a complaint to OMVIC and waiting for the repairs to be done before I take other legal action. read more

Purchased a car from this place and IT WAS THE WORST EXPERIENCE EVER! I dealt with a representative by the name of TAKDIR and he is untrustworthy, unreliable con artist. He continued to make false promises and excuses as to why it took him two weeks to get my ready. When I finally received the car, IT WAS FILTHY, not even cleaned damages weren't even fixed as promised. Once I purchased the car he had no interest in me, brushed me off, with one lame excuse after another for the delays and why nothing was done to the car as promised. Worse IS THEY want you to hand them thousands of dollars in CASH, no money orders, no drafts, SCAMMERS! If you want to buy a car from a trustworthy, reliable place avoid CarHub Caledon Chrysler, the whole place looks like its run by a bunch of crooks. read more

Well I was back for service on my dodge and the team at service dept. Took care of me Thx Shannon and Nicole Every time I need expert work done I go here and the service team are always nice and very helpful ! Maybe I will buy my next car here if the sales team are as good read more

I had a terrible experience at Caledon Chrysler. Several issues with the delivery of the vehicle and now nobody will even bother to return my calls. Once the cheque cleared, they went completely silent. Both Randy Cho and Raheel Haq have done absolutely nothing to resolve multiple issues that I brought to their attention. BUYER BEWARE! read more

Visited this dealership and struck a deal ($54,000) with both the sales person and manager. Upon picking up the vehicle they wanted an additional $400 for administration fee for paying cash. Which was never included in the contract or mentioned. The sales person was nice but the manager was extremely rude and ignorant. All he did was scream from his office and didn't come out to explain the added cost and why he never mentioned it before. They new and agreed from the beginning this was a cash deal and financing was never considered. Really sad that we had to walk away from a car we fell in love with because of people who don't hold true to the value of a deal... will never consider that manager or dealership again! Just an added note, after posting this review on another site the manager from Caledon Chrysler called my personal phone and said "I'm glad I didn't sell you this car" laughed at me and hung up. I called him back and he once again laughed at me and basically tried to belittled me. He is very unprofessional and rude. You would think that in 2016 a manager would hold a higher professional standard and not engage in such behaviors that would tarnish the Chrysler brand. The Chrysler family should review this man's position. read more

Horrible sales team wouldn't work with us on a price for there $43000 price tag. Asked for help on a trailer hitch since they couldn't come down on the vehical price still wouldn't do anything. Had no knowledge on the SUV or where it even was. Took 2 hours to drive there and 3 hours in the dealer wanting to buy and got shown the door. No personality and rude as well. Will never ever go there again and will turn everyone AWAY that asks about it. If your wanting to sell cars, try being a good person and actually caring about what your doing. Also the bald guy out front shouldn't be working with people as he is an arrogant F*** as he laughed at us for asking $500 off there asking price. They won't budge on there price dont ever ask. read more

Long review but worth the read before you buy from this place!!!! When you have problems is when you find out what kind of dealer your buying from. Pray you don't have any problems. Brought a brand new Jeep, leaked a big oil puddle day 1 with 59 km, not 59,000....59. Not just a small oil spot, it was at least 18 inches across and that was from being parked in my garage the first night I took it home. Does that sound like a manufacturer defect, does to me. Must have been a problem before they gave it to me but they said they wouldn't take it back. They wanted to fix it under warranty, I complained with no luck, had no choice but to leave my brand new truck with the shop. Got it back 1 week later took it home and left it running in my driveway, looked underneath and saw oil dripping still!. This time even more than the first time. I called FCA, spoke to the manager nothing, no remorse, no let's try to figure this out all they keep saying is let our mechanics look at it. It's a brand new truck, you had it for 1 week and put your best technician on it and it still leaked. I finally said lets trade it in hoping that they'd give me a break and try to be fair, after all I traded in a great car with no problems to take on a brand new car with problems!! Tried to trade it in for a RAM 1500 this time, they appraised my truck that I drove 2 days and wanted to give me $3,000 less than what I paid for it!! Can you believe it, I was shocked I thought OK maybe they'll give me an amazing price on the 1500. Thy quote they came with was the same number they showed me the previous week when I asked about the 1500 before I changed my mind and went with the Jeep. Basically, they did nothing to try and help out a customer of theirs. I went into see the sales manager, they told me he's busy, I could see nobody was in his office, so I said I'll wait. They then told me he has a sales meeting, I told them I'll wait, I waited almost an 1 hr before going in to see him. I could see him looking out at me trying to look busy as people went in and out of his office. If you have a customer and is having problems like this wouldn't you want to try to take care of them and not have them sit outside like a nobody? I start telling him about my problem you can imagine how mad I am at this point he's just sitting there smiling at me as I tell him what has happened...smiling at me can you imagine I just spent $40,000 on a truck and all you do is smile and offer nothing. I knew the way I was treating that this wasn't his first time going through this and I knew I was going to get nowhere with this place and with no support from FCA I had to look for other options. At this point I went to Richmond Hill Chrysler where they gave me what I paid and gave me a really good price on a 1500. They took me straight to the manager when they heard what had happened to deal with Julian. Amazing customer service and people that actually seemed to care, not like the manager and sales people at Bolton Chrysler who ignored my messages and never called me back.I still lost around 3,000 in administration fees from bolton dealer that richmond hill couldn't give me back. I'm telling you think hard before buying from this place and the sister location at Yonge and Steeles. read more

Buyer beware as they will not budge at all on the asking price of their used vehicles . I paid sticker price 19, 996 for our ford and all I asked for was a new set of winter mats. They agreed but only gave me a mismatched used set of mats from another vehicle ! I also found them to be very disorganized. The day we went to pick up our car I called ahead to be sure it would be ready and i was told by the manager that it would be good to go at 6pm. My husband left work early to come with me and when we arrived they looked surprised to see us ? They shuffled some papers around we sat and waited a while until the manager said it wasn't licensed and was his fault . He then said he would drive the car to my house the next day by 4 pm. Which was nice but they did not arrive until 545 the next day and did not call to say they would be late ? I would not recommend buying a car here and will not go back for our next car purchase read more

Took them over 4 times to finally figure out what was wrong with my Jeep. Had my vehicle for over a combined amount of time of nearly 4 weeks. Once they actually figured out what the issue was, it turned out to be under warranty. I was told by the service department that since it was a warranty issue that I would be refunded the nearly $800 I had spent on the previous first 3 visits as they had charged me to fix things that didn't need to be fixed or were not the issue in the first place. This was back around Nov. 2016. I have never received my refund and my emails are ignored. I will never go near this place again and highly recommend if looking to purchase a Chrysler/Dodge/Jeep/Ram that you go to any other dealership. read more

I've been dealing with this dealership for service reasons only, so I don't know how their sales is. For the most part, their service team is unexperienced and uneducated. Every time I go to get an oil change or a brake check, I always feel they didn't even do anything properly. They always forget to change the oil change reminder in my car, which drives me nuts when the light comes on for an oil change even though I jut got one (they are supposed to reset it). Also, they NEVER answer the F'ing phone! What kind of dealership never answers the phone????? read more