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    Caring Hands Family Practice

    5.0 (2 reviews)

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    13 years ago

    Helpful 1
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    13 years ago

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    The Woman's Health Pavilion

    The Woman's Health Pavilion

    2.7(75 reviews)
    1.1 mi

    Unfortunately, my experience with this OB-GYN office was very disappointing. At the time of my…read moreappointment, I paid the amount I was told was due. Later, I unexpectedly received an additional bill for over $100 with no clear explanation beforehand. When I called the billing department to get clarification, the customer service was extremely unprofessional. Instead of being helpful, the representative was rude, laughed during the conversation, and repeatedly huffed and puffed while I was simply trying to understand my bill. As a patient, I expected to be treated with respect, especially when asking legitimate questions about charges. Professionalism and clear communication are essential in a medical office, and unfortunately, this experience fell far below those expectations. I hope the office addresses both its billing communication and the way patients are treated when they reach out for assistance.

    I am writing to express my frustration regarding a billing issue following my recent annual exam…read morewith Dr. Frances Anderson. While Dr. Anderson was professional and caring, my subsequent experience with the billing department has been disappointing. My bill includes ten separate charges for a 30-minute new patient visit and a preventive visit, in addition to physician services. I do not understand why these are being billed separately for a single annual exam. When I called to clarify, the staff member was unhelpful and unprofessional, failing to resolve the matter and deferring responsibility back to the provider. The lack of transparency regarding these costs is concerning. My experience seems to reflect a broader issue mentioned in other reviews where patients are billed for services they understood to be included in their preventive care.

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    Caring Hands Family Practice - physicians - Updated August 2026

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