My grandfather (age 97, severe fall risk) is about to be discharged from a rehab center and needs…read morehome care. We submitted the paperwork almost a MONTH ago for Fidelis to set up the assessment for home care, and it has dragged out until now which is 2 days before he is getting discharged. Literally four of us have been constantly trying to follow up on the phone for weeks, and nothing is happening due to an obnoxious amount of clerical errors and lack of action on their end. The amount of red tape and incompetence we've had to deal with is nothing short of staggering. If my grandfather gets hurt at home after discharge due to not having MEDICALLY NECESSARY care and supervision, our family's lawyers will be getting involved immediately. I truly cannot express in words how disgusting this experience has been for my family.

very helpful! the health Benefit Representative Vilma Alvarenga was very nice and professionalread more

I came here on a very strong recommendation from one of my mom's nurse coworkers, and I am so glad…read moreI did! This visit came on the heels of a visit to an expensive, high-pressure, cult-like, mega-upselling "chiropractor" in Rockville Centre that accomplished nothing but lightening my wallet and, astonishingly, actually aggravating my lower back pain. What a contrast! At Caring Hands, instead of requiring multiple consultations (ie., multiple copays) before anything could even begin to get done, my injury was discussed and my treatment began that very day. Dr. Becker asked questions, listened, never rushed, and made me feel extremely comfortable, both emotionally and physically. She has this enormously caring and kind vibe that translates directly into how you are treated. I also finally experienced not only a bit of relief from the months-long pain of this injury, but hope that I might actually be able to return to my previously active lifestyle eventually. And did I mention the lack of upselling of "powders" and dubious treatments?? I think "Caring Hands" is about as truthful a name as they could have chosen for this practice, and I look forward to going back soon. What a gem.

If you are looking for high quality health care where you don't get rushed, where the doctor's…read morecalendar is not overbooked, where you don't have to wait to get in to see the doctor? ... if so then Caring Hands is the family practice for you. This may sound a bit of a stretch ... but here's the truth ... several years ago my wife was experiencing a wide variety of symptoms that went undiagnosed for months after visits to at least a half dozen doctors ... that is until I called Dr. Becker. In a ten minute phone call Dr. Becker accurately diagnosed my wife's illness, recommended a top notch specialist, and secured us an immediate appointment because of her professional relationship with the doctor. This was literally a life saver. Dr. Becker is caring, gentle, listens carefully and on top of it all is an incredibly talented physician. I have recommended doctor Becker to friends and family and the feedback has been unanimous - rave reviews for Dr. Becker.

I wouldn't recommend him to anyone. If you want unreliable care he's your doctor. Told me it's…read morebetter to feel nothing than to be depressed wouldn't change my meds...

Drive through pill dispenser! Every month we went in, he greeted us as if he never met us!…read more Instead of addressing my daughter on how she was, he'd ask me, then I'd turn to her and ask!he'd ask me what he thought he should do? If your looking for "help" stay away! 3 mins was the longest time spent in office! Most of the time spent with the nasty blonde receptionist!

Best foot doctor I've ever had. Got an appointment right away. Office staff was great too.read more

Been there a few times. What has happened often and makes no sense is, they close. Even though on…read moreTHEIR site and online, it says (for example Fridays) they are open. 9am until 5pm. Called numerous times, no answer. Answering machines says closed until Monday! How? Why? Its a medical office. At least change the ring to ring once and got to notice and put a banner notification on your webiste!

First time here. Quick service, friendly and helpful. Needed an emergency/ right away PCR tested…read morethey got me right in. Lydia Zacharski NP is a board certified family nurse practitioner, she was very helpful & patient in answering my questions and was NOT in a rush to run out of the exam room like how my PCP at another doctor's office elsewhere can be. I will use their services again!!

Went here about a week ago after injuring my leg . The place is spotless, however, the doctor…read moreseemed very rushed when I met with him, the assistant was great. The receptionist was very sarcastic and thought he was funny, and the wait time was ridiculously long considering it wasn't even crowded. Won't be going back there.

One of my kids was exposed to a friend who tested positive for COVID. I panicked and brought her…read moreto CityMD to get a COVID test. We arrived at 8:15 PM. While the doors were open and the signs read that they close at 9 PM, we were flatly told "we aren't taking any more patients for the night." There weren't any other patients waiting. This has to be one of the most insensitive statements that an URGENT medical care center can make to a patient in need ... right up there with "it's not my job". I urge the management to train your employees to have more empathy. People are not coming to you for kicks ... they usually are in medical need. To turn away kids in need of medical attention because your staff wants to clock out at exactly 8:30 PM ... it can't be good for business.

I am writing to express my frustration regarding a billing issue following my recent annual exam…read morewith Dr. Frances Anderson. While Dr. Anderson was professional and caring, my subsequent experience with the billing department has been disappointing. My bill includes ten separate charges for a 30-minute new patient visit and a preventive visit, in addition to physician services. I do not understand why these are being billed separately for a single annual exam. When I called to clarify, the staff member was unhelpful and unprofessional, failing to resolve the matter and deferring responsibility back to the provider. The lack of transparency regarding these costs is concerning. My experience seems to reflect a broader issue mentioned in other reviews where patients are billed for services they understood to be included in their preventive care.

I am truly shocked on how low the overall stars are for this place because I think this place is…read moregreat. I changed my OBGYN at 12 weeks pregnant and I'm so happy I did because I have met with three different nurses / drs and they were all great. There is a wait but I'd rather that than having to wait weeks for an appointment. They always make time for you. On the weekends when you call the after hours line they get back to you within 20 minutes and then the office follows up with you once they open. I can't complain, highly recommended.

Doctor is greedy for money. I have a friend that only needed a note of referral and the Doctor…read morecharged my friend just to pick up the note. Also the patient rooms has the cottons balls, mouth tongs, and q-tips exposed collecting dust with NO lids on the jars. I want to also mentioned that the office rinses the already used urine cups to reuse for other patients (NOT plastic but paper, gross)! Once I was using the restroom and they had about 4-5 cups of other patient urines on the edge of the bathroom sink exposed. I find that the patients room are not sanitized, very messy not organized.