My aunt stayed at Caring Heights for a few months for rehabilitation. During her stay, the nurses were incredibly kind and compassionate, and she really grew to like them. We truly appreciated the care and kindness they showed her on a daily basis. Unfortunately, the discharge process was very concerning. Her insurance coverage temporarily ran out, so she paid out of pocket for an additional 10 days before her insurance resumed. After a few more days, she was discharged despite still having significant mobility issues. She was unable to walk to the car when leaving the facility, and once she got home, she couldn't even make it from the car to her front door without assistance. Since she lives alone, this was especially alarming. That same night, she fell at home and had to call an ambulance. The following morning, her home health nurse found her on the floor, and she was readmitted to the hospital. While we are grateful for the caring nurses she had during her stay, we were disappointed with what appeared to be a discharge that did not adequately consider whether it was safe for her to return home independently. read more

All the equipment is old and outdated. Most nurses are there not do actual nursing they could never make it in a hospital. The Dr they use is useless. read more

My father-in-law has been here since September, and it's been a nightmare. Shortly after getting there, they gave up on helping to get him out of bed. He was walking with a walker before being there and didn't have to wear diapers or have a catheter. They are ensuring he is not moving or receiving the care he needs to be able to leave the place. His legs have a build-up of dead skin because they aren't bathing him. They are charging $9,765.00 a month and we have one month left of enough money to cover that. It's not for a private room either; it's for half a room. For the price we are paying, he should be getting rehabilitated, but they would rather drain his life savings in five short months without helping him to get on his feet again. It's absolutely terrible. We really wished AGH could have gotten him somewhere in the north hills closer to where we live. We asked the social worker there more than once for help with all of this, and she said she would, but nothing has changed. read more

The state keeps finding life-threatening flaws at this facility. It's dirty. The patients are undernourished, mistakenly medicated, and not cleaned. Do not put anyone that you care about here. They brag about an award they received 3 years ago from their own lobbyist organization. read more

My father was transferred to this caring facility from Ohio Valley Hospital for the final stages of his life. We honestly knew what the outcome was going to be when he transferred here and we were looking for a place to make him as comfortable as he could be till the end. Caring Heights and the entire staff were awesome. I can not say enough good things about them. They were comforting, understanding and went above and beyond at a time when they could of very easily of given up and moved on to the next patient. They somehow made a bad situation a little better and enabled us to push forward and get through. They were always asking if we needed anything, answered all our questions and even made special arrangements for us when my father's roommate was not so understanding of the situation. Dont't believe those reviews from many years ago because I believe Caring Heights has made a complete turn around for the better and I would recommend them if you are looking for a place for your loved ones. read more

My parent is in there now. Thank God he is getting out soon. They are very VERY short staffed. The man in the bed next to my parent was suppose to be hand fed but, they would just drop his tray off and then come back and get it..telling the family he wouldn't eat. I seen phones that did not work at all but the MAIN thing is the light to call the nurse was broke and when my parent rang it they didn't know cause the light was out! That is concerning to be cause if they really are in harms way the nurse would not know. My Parent had to scream a few times for the nurse! Night shift..that is another story they walk the halls talking loud and laughing they are waking up the folks who are sleeping. You have one bathroom that connects two rooms and not one lock on them. My parent was walked in on a few times. I see folks in wheelchairs leaning over and not being tended to. Mind you I am there most the day and I see a lot! Its like they are sent there to die. There are many families they just leave and don't visit at all. When I go up there I talk to almost ALL them..all they want is conversation! They are not getting that at this place. Its not the nurses fault at all ..they NEED more workers. The person in charge of PT would leave the person alone in room to do something and come back 5 maybe 10 min later NO ONE is tending to the person she left. I found this disturbing and when my parent went in with PT I made sure I was there and sure enough..PT person left the room! I will never let my family member stay at this place again ..until they have the help needed to run the place better. read more