Concordia Of South Hills Review December 12, 2025…read more Furnishings: Five Stars. Excellent. A nice blend of modern and traditional. The lamps and the pictures are beautiful. The furniture is very nice and well placed. Nice grouping of chairs and tables for socializing. No clutter. Décor is modern and beautiful. Food: Five Stars. Food is excellent. A nice blend of local favorites and classic food. It would be nice to have an afternoon cup of tea or a cookie. Staff: Overworked and tired but friendly and helpful. Understaffed but everyone is nice. A special award should be attributed to Ariel who adds a nice touch to Food service by supplying handmade (by local students) beautiful bibs for the residents. Understaffed, he has done the work of four people when he is alone on duty and he deserves an honorable mention. Excellent promotion material. Cleanliness: Five Stars. Review by Dorothy Loose, resident

My mom was there for skilled nursing for 20 days. Calls to nurse were ignored, food was not good…read morewith items constantly missing. Asked to have her showered three times and in 20 days was only showered 2x. She would ask for food and they would totally forget until I had to call in. Upon discharge had to request prescriptions to be sent multiple times after I was told they were sent. She was left in chair for very long times and told to go to the bathroom in her diaper. Although everyone seemed very nice when you spoke to them the level of care was very poor. My mom had two falls while there as not enough support around. Had to intervene many times for attention/care. Would not recommend unless you are available to be there to assist most of the time.

This business was very responsive to my request for assistance in placing my Mom. I appreciate the…read moreprofessionalism in answering my question and patience working with my family completing forms and assisting with the process. She is in a safe environment now.

My loved one was told they would be evaluated, was not fit to live in the apartment area, and sent…read moreto live in the nursing home. In other words "evicted". A manager in subsidy housing can not make those types of decisions for the people living in an apartment. Why the executives of Baptist Homes allow this kind of thing to happen is unbelievable and bad for business. The poor seniors in this building are scared of the office staff. Too bad!

My Mom moved to Fair Oaks after rehab in a skilled nursing facility. Choosing this facility was a…read moremistake, unfortunately. My Mom was there a little over 30 days and from the beginning I had some minor concerns: for example, they change the WiFi password for residents, but no one can tell you what the new password is. You're sent to the security desk to ask, but no one is usually there. What made my concerns escalate and decide to remove her were 2 things: the 2nd floor (where they have people who need more attention) is often not staffed in the evening. One day I heard a man next to my Mom calling "help" for over 10 minutes. I walked up and down the hall and couldn't find anyone for him and no one was at the security desk (of course). Eventually a staff member did find him and immediately chided him instead of doing the human thing and offering him respect and help. The next thing that happened was my Mom fell (she had repeated falls while there, in part this is her own stubbornness in trying to walk unassisted when she can't, but it also speaks to their staffing problems). This time she needed to go the ER and no one from the facility called to tell me she was there. The ER eventually did, 6 hours after she was admitted. If this had been a life and death situation, I could have not been there for my Mom in her final hours. This made up my mind to listen to her saying she was unhappy there and find another facility. I've read rumors online there is also a bed bug infestation, but I can not confirm if that is true or not, I didn't see any while I was there.

The front door man (security) very kind heart. The rest of the staff I was introduced to were very…read moreshort and rude. Nice looking facility but it's the people that make the place and I will never wanted to live in that type of hostile situation.

I served time here after having leg surgery. While some of the staff are incredible, other are…read morelazy, could care less that your call light is on and make it a routine practice of running up and down the halls screaming in the middle of the night. The night shift nurses can't / won't correct them because most of them disappear every half hour to go outside and smoke. Some of the nurses from Nigeria and Cameroon don't speak clearly enough to be working with patients. Oh, you will get the dog and pony show when you go to check the place out but it's never like that. Patient are left in front of the nurses station for hours with nothing to do. The 24 open door policy is a laugh - you have to ring a bell and get buzzed in which can take a while. If you are on one of the good floors with a private room then you won't have to beg for a shower. The top floors are the nicest but that's all out of pocket living. The food is universal across all of the UPMC facilities; this place serves the same boring menu every two weeks. You can get alternates like a hamburger or wings but be prepared for ATTITUDE. If you are eating in your room you may or may not get a replacement meal. The place can be loud even with locked units. Some nurses have true attitude and talk to you like you are five year old. Well, that is if they can get off their cell phones or stop text messaging long enough.It is a shame that the older residents are treated like crap. No sooner do they get done with dinner are nurses and aides getting them ready for bed. Is it any wonder why they are up and screaming at three in the morning. At first glace the place seems nice but if you need to stay more than a week, prepare yourself to get shuffled from room to room. Because of their complete incompetence I lost a huge chun of 2016 while they screwed around milking my insurance company.

What most people say about Canterbury is true. There are good things and bad things. To start with…read morethe bad things -- There are long long waits to get an aide which is very distressing to the person who doesn't want to go to the bathroom in their pants. They also forget people are on the pot or the bedpan. The aides get annoyed if you seem annoyed with them. They put people who need to be watched in a semi-circle in front of the nurses' desk. This is on the first floor skilled nursing section. Many have dementia and apparently don't belong on that floor but the staff says the families refuse to allow them to go to the appropriate unit. These poor people sit there and some of them call out repeatedly for something but are completely ignored, some make odd noises, some talk to themselves, they rock and make odd movements of their feet, hands and arms. Seems there is no activity room to put them in with an aide in charge to watch over them. But can't they renovate a couple of rooms into a space for them? There is a very very large room at one end of the hall and there is a ton of room in there for these patients who are in front of the nurses now and an aide can look after them in that room. Why isn't this space used? Some are in severe emotional distress but nothing seems to be done to help them. The nurses and aides will say they tried but then they just give up. There's noise during the night as some patients continue to call out for friends or relatives or aides for help. The frustrating thing is, the aides will say nothing can be done. So SAD!!!! It seems to me that some reorganization is needed. And maybe they need to spring for higher salaries to get good people who will stay!! So lets look at PT. Again what reviewers say is true. They have good PT and OT therapists but you can see they only have very limited time and it seems like limited interest in helping a patient progress further. At a certain point they declare the patient is not able to improve and then they have to check out and go home based on that declaration. I've seen other nursing homes where PT is very very willing to keep on helping a patient back to their best possible condition and will keep on trying. Maybe success is slow but it is success. So if this is rehab, I think they should change their attitude and try to give more instead of forcing a hasty exit. What's the point of sending a patient home before they are ready and then getting them right back again after they fall? Canterbury has a large garden outside with a large trellis for shade. It is a good place to take your loved one for a stroll in a wheelchair or with a walker, drink some ice water, eat a snack at a table, and look at the lovely landscaping and flowers. This is a huge plus. The lovely sunroom next to it is also ideal. They have many fun activities geared for the elderly in the dining room, and occasional things to do in that very large communal gathering room I mentioned. It has a piano. They have special services like beauty salon, hearing, vision, etc. and a podiatrist that once in a great while shows up but is always booked. Beauty service is also always booked. Their administrative staff is warm and friendly. I would like to see them do a serious makeover of their aides situation, their too-fast PT situation, and their location of the dementia/must-be-watched patients into the communal room with an aide to talk to them, ask them questions, and do whatever is needed to help them be their best selves. I also think they need to pay their help more instead of paying too little and griping when they leave for a job with more pay. Why wouldn't they? Thank you for reading.

I had a couple of excellent individual nurses but the administration of this place is awful. They…read morelied to a hospital about me being non compliant because they didn't want to admit they were too short staffed even though I was only 2 visits a week. They sent a nurse to my home who stole medication from me and did not take ANY ACTION against her and she's still on staff. I do not recommend anyone go to them. Please see my review on gallagher's monroeville office for more details.

Very dissatisfied this agency is mismanaged no one calls back when you have issues. The nurse I had…read morewas lacking professionalism. After one of her visits, my partner found a used Tampon . She was continually late . I would not recommend them to take care of my dog

My one older sister lived here in a first floor room. She had her own dressers and a window sill…read morefor her nic naks, flower pots, picture frames. I enjoyed coming to visit her with our other sister. We always felt welcomed. We found the place to be always clean, the staff friendly and the activities enjoyable. They had a guy sing & play an accordion one time of "oldies but goodies" & it was in their activity room. And yes, we sang along!! So fun! At times, I'd bring us an "indoor picnic" (food from home) to a small dining room area for us to enjoy. My sister felt like we were visiting her in her home. I could tell that she was treated with respect and kindness. The Nursing staff & even the Welcoming Greeter Terri who has visitors sign in, knew my sister well. They make time for each resident to get to know them. I'd recommend anyone wanting their loved one needing skilled nursing care as a final residence to consider Halcyon Senior Living.

Wonderful! Mom has lived at Halcyon for 8 months and has thoroughly enjoyed it even though she was…read morereluctant to move at first. Each staff member knows more than her name. They can tell you what mom enjoys doing and talking about. Mom has made many friends. The staff and residents are warm and welcoming. The residence is small enough that it truly feels like home, not an institution. All of her needs are met while treating her with dignity and respect. Help arrives promptly when needed. The facility is spotless and the outdoor patio is second to none. A true gem!!

Don't ever use this facility!! they have not an ounce of compassion, empathy or even care about…read morehumans! let alone our sweet elders. This facility went through everything with us to take in my mom. AT THE VERY END they had the balls to call us and say they heard we slept in my mom's room at the other place she was at and now reporting them to the dept of health and all this STUFF that either the other place told them or Hospice. They heard from someone and DENIED my mom UNREAL - my mom was in an assistant living they absolutely did not treat her right and THE LADY AT BALDWIN TOLD ME to get her out asap and call 911 and that she would help us. SO, I DID THAT then in the end they denied her WHO DOES THAT? HORRIBLE people here do not go there they are absolutely cruel just pure CRUEL. I went through all that followed BALDWIN's guidance and they left my mom out in the street basically. UNBELIEVABLE that is disgusting and they should be ashamed of themselves! I hope what comes around goes around.

Our family had a wonderful experience at Baldwin Health Center. Circumstances made it very…read morestressful. The staff was kind and attentive. I am a nurse and can't say enough about the exceptional care he received. My family member passed away there and they were compassionate and supportive. SC

What a wonderful dentist and staff. Friendly, understanding, knowledgeable and experienced. They…read moreknow how to treat patients with care and up-to-date practices. And I find the procedures virtually painless!! I cannot imagine trusting my teeth to anyone else!

Having moved to Pittsburgh in 2001 after going to the same small town dentist for my whole life, I…read morereally struggled to find a dentist here that I trusted. I have a lot of dental work after 4 years of braces and felt like many dentists were trying to take advantage of me, until a coworker recommended Dr. Rothrock. I've been going to him for about 10 years now and feel this is the healthiest my teeth/mouth have been my whole life. I trust that he genuinely cares and recommends the least invasive procedures to get the job done right, which is very important to me. I hope he realizes he can never retire because I'm never switching dentists again !