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Caring Transitions

4.2 (5 reviews)
Open • Open 24 hours

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3 months ago

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The Moving Company - The Moving Company LLC Eau Claire, WI

The Moving Company

(2 reviews)

I worked with Dan the Moving Man a subsidy of The Moving Company. Although their price was great,…read moretheir customer service was lacking. Some of the breakdown was in communication, for example, I booked the move and then a week later was contacted to see when I was going to book for, and it turned out my appointment had been deleted. I had already sent the deposit. There also was miscommunication on times, I was told it would be 4 guys for 4 hours to load me up, but instead it was 2 guys for 8 hours. This makes planning difficult. Last, I went with the company because it was pointed out that although it is about $500 more than hiring one team to load a semi (U-Pack) and then have a different team unload, all of the liability was on the one team. Well, that's fine, but then something should have been done about the damages that happened in the process. My freezer had a dent and scratch, my nightstand was broken and another folding table had a dent in it. I didn't even get an apology or a call to make it right. I would have been better off saving the $500 as there was nothing done regarding the "all the liability is on us" approach.

I hired these people for a long distance move . The employees did not communicate well with each…read moreother and move items they were to leave behind as well as moving boxes of trash . I had many damaged items as well as numerous missing items . They claimed one of the trucks broke down and the items in it had to be moved from one truck to another . I am not sure I believe it because I was not told about it until the truck arrived a day late .They don't even have their own fleet of trucks . I was charged for boxes I purchased myself and charged twice for the move . I did contact them several times in regards to the issues that I had to no avail but they claimed to refund some of the cost and I never saw a refund applied to my payment which was debited from my account before the move was completed and again afterwards. I would NEVER use this company again or recommend them to anyone even my worst enemy. I would have given a minus 10 rating on this but this was not an option

Caring Transitions - movers - Updated May 2026

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