Tom's staff claims they don't know about something because they are not the ones you talked to -…read moredirectly contradicted how we asked them to open a claim since another one of their insureds hit my son and apparently don't document anything even though you can repeat who you talked to and when. cannot not recommend them enough.

Met with Tom today to discuss State Farm options for me. Tom is definitely an expert in all…read moreaspects of insurance and financial services. If you are shopping for insurance or financial services, search no more. Go see Tom or his team and they will customize a plan specific to your needs. Extremely professional and personable team!

Received a "Shelter in Place" Payback check....can't get any better than that!read more

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. My family moved to New Bern in 1974 when my father started his Allstate agency. I purchased his agency in 2002. I have the privilege to work with several generations of Allstate customers and strive to treat each customer like family.

Rose was very helpful and friendly. She helped me get a new policy quick and easy. She gave me all…read morethe information I needed. Thank you!

My husband and I love our State Farm agent, Natalie Venters and ALL of her staff!!!…read moreThey are ALWAYS so friendly and helpful!!! Rose, at the front reception desk, is very nice and thorough. We hope her tenure is lengthy!!!

"Like a good neighbor, State Farm is there!" Nope... worst neighbor ever. Very rude and a terrible…read morepain to deal with. My grandmother passed away and we needed to change the policies on the auto and homeowner's insurance. When I went in to ask her about it, because I am the one paying for it, she yelled at me her list of all sorts of things I needed to do. None of which was even what I came in to talk about. So, I asked how to do it and she yelled again saying she couldn't tell me anything because, even though I'm listed as a driver, the policies aren't in my name (they're in my deceased grandma's name). I could almost understand that part but why yell out the things I need to do about the policies if she isn't allowed to talk to me about them? Why yell at all? She even yelled "How can a dead person be listed as a driver!" to which I replied, "You're the one who still has her listed even though my mother showed you the death certificate already". I left bawling in tears because of her rudeness and the way she was so inconsiderate in making a difficult time way worse.

Customer service is amazing! So helpful and knowledgeable. Even have some late night and Saturday…read moreappointments for those who can't make it in during regular business hours!