Lack of price transparency, harassment from billing. Forcing an app to do business that is shady and lacks data privacy and price gouging. Bad operation read more

Never a good experience. Had not been here in a few years because the last time (after waiting 45 minutes to be seen) the doctor was hurried and dismissive. She also told me a healthy way to gain weight is to eat more meat. Does that mean a healthy way to lose weight is to do meth? Today, I finally decided attempted to make a new appointment (of course with a different doctor). Made three attempts: 1. The doctor I need won't accept new patients. Yet there are no other specialists. 2. Called general Carle #. Got hung up on because staff members don't know how to transfer calls. 3. Called back. New person. Spent 14 minutes on hold waiting to be transferred to make an appointment. Hung up out of frustration. Shouldn't have to waste so much life just to make an appointment, where I will wait even longer, only to be dismissed because central IL doctors don't know how to deal with unique situations. read more

While I currently live in San Francisco,i was born and raised in East Central Illinois. I have seen firsthand the medical care that my aunt, uncle, and now my father are receiving here. I have accompanied my father on several doctor appointments. There isn't the time or space to cover all of the missteps that I have seen here, but I will relay one. My father had cancer in one of his kidneys. The primary physician explained the problem and explained that the kidney needed to be removed, and gave us the reasons why he felt that way. My father refused a second opinion, he just wanted to get past this and get well. As they were prepping for the surgery, the assisting physician examined the x-ray and determined that the kidney did not, in fact, need to be removed. They subsequently removed the tumor and left the kidney in tact. My dad almost had his kidney removed unnecessarily. I beg him to go to Indianapolis, but he feels that it is too far from him. I do not trust this facility from my own experience. Be wary. read more

Large, multi-disciplinary clinic based in Urbana, but with satillite offices all over east central Illinois. This Urbana office building is adjacent to the hospital, so it's easy to get tests and other consults while you're there. Centralized appointment-making and billing make it all the simpler to use this clinic, and the physicians can easily find your test results and other records without delay, so they're fully-informed on your condition. read more

They do tolerate some very bad doctors at Carle. A few years ago I had a bad back pain and saw my primary care doctor and he did and x-ray and said he would call with the results if there was a problem. I didn't hear anything and the pain went on. Finally I went to his office and asked about it. He got my file and it was obvious that he hadn't even looked at the x-ray until then. It turns out I had a large kidney stone. After this experience with this doctor I asked around about him and heard a lot of stories about his short-comings. Despite people having made complaints about him he is still there as far as I know. And during the last twenty years of dealing with this place I have had a couple of other experiences with pretty bad doctors. Most of the problem I have had have been with the primary care doctors. The specialists have been pretty good. However like Tammy N says it can take a while to see one. To me it looks like Carle's main goal is to get as big as it can and make a lot of money. They appear to have expanded beyond the point where they can always provide the best care. I actually think that I could write a book about this place. The only reason I continue to go there is that one specialist I see is there and he seems to do good work. Otherwise I believe I would be looking elsewhere. read more

Outside of the ER, doctors can be good at Carle. But they bill way over "usual and customary" charges. We have a good PPO, but our insurance won't pay even a fraction of what Carle charges. Beware of price gouging. read more

Whenever i have a small issue I go to Christie convenient care and the bill is always around $100. Unfortunately I decided to try Carle convenient care one time. The physician was nice and after my 10 min visit I was told to continue what I was doing and was sent on my way. After a few weeks went by I called to ask where the bill was and was told it had been sent twice already. I had not received it and so I went ahead and paid the $99 over the phone. So imagine my surprise when I received another bill for $205 a couple weeks later. After calling I found out the physician charges $99 and Carle another $205. I was only told a visit costs $100 when I called. I guess I will continue to go right across the street where they would have only charged me $100 total for the exact same thing. . read more

I want to encourage any patient at Carle to bring someone with you to appointments. I also strongly recommend that you obtain a second opinion if your doctor is Carle orthopedic surgeon Chris J. Dangles, MD. Dr. Dangles performed what turned out to be both unnecessary and harmful ankle surgeries on me in 2000 and 2001. The surgeries were debilitating and painful. I practiced law in Champaign County at the time. Because of the stress of the crippling ankle surgeries, I became depressed. Carle psychiatrist James Whisenand, MD prescribed multiple (3+) psych drugs for me. Needless to say that I was unable to walk and then I was whacked out by the psych drugs. Dr. Dangles gave up and abandoned me as a patient. And I was so depressed that I lost my law license! It was horrible. I sued Dr. Dangles because I needed 4 repair surgeries and I need 2 more!! I lost my ability to walk and work. I am not taking public aid. I just expected Dr. Dangles to accept a modicum of responsibility. Wrong. Not so much character. On top of it all, Dr. Dangles gave my mental health records (in violation of HIPAA and without my authorization) to his attorneys at Thomas, Mamer, Haughey. And attorneys like Rich Harden, Jim Green and Bianca Green used those mental health records in public hearings and IMHO contributed to the records being placed on the Internet!!! All to protect a "bad doctor." Please be careful if you are doomed to be a patient at Carle Clinic and especially in the department of orthopedics. read more

Carle has misdiagnosed my grandfather and we actually filed a law suit and WON! Now about me...I went to carle for a toothache and they prescribed me 4 different drugs. They stopped the pain for maybe 2 hours and these drugs had to be taken 4 to 6 hours apart. I then went back to the ED and they then gave me two shots. I slept through the night but that morning I had the same pain. I then returned the third time and all they offered was a shot to stop the pain...Wow is that the new treatment plan just give shots and medication that doesn't work. this isn't half the story my wife was so upset at the treatment they gave me she went to the emergency room and gave them my same symptoms although she had none and they prescribed her a Oral mouth rinse (Which I wasn't) they also prescribed her Ibuprofen (Which I wasn't). they prescribed me ketorolac, flexeril, norco, and penicillin. I am now using what they prescribed her and i am relieved of the pain thanks to Dr. Wife. I would never recommend this hospital to my worst enemy! read more

This hospital and clinic has the absolute worst billing practices I have ever seen almost to where I am thinking some of the practices are illegal as in changing account numbers and changing billing agreement. Putting paid off bills from 4 years ago on a statement that you personally went into the business office and paid off. Then have charges from one patient changed to another patient on a newer bill (from the bills I paid off 4 years ago) If there is any legal help out there I would love to talk to them because they are again hassling me and I have not even been there in two years because they never let anything I pay off be paid off. If you can go elsewhere that has only one bill for all services and doesnt charge the $250 room fee then go. STAY AWAY FROM THIS HOSPITAL THEY ARE CROOKS!!! read more

I was in the area on business and had to make an unscheduled trip for an infected burn on my hand. Lesson learned - wait until you get home to seek treatment. While the nurse and PA were nice, the wait to see the PA was about 45 minutes after I was put in an examination room. After that the real nightmare began with the billing department. All I can say is rude, uncooperative, and unresponsive. They accepted my insurance, filed it, and then billed me for the whole amount disregarding the "discount" stated by my insurance carrier. We sent payment for the amount my insurance said was the patient's liability, which was $17.00 less than the total amount and included a copy of our statement from the insurance carrier. We then received a bill from Carle Clinic stating the $17.00 was owed and passed due. We again sent a letter with all the copies explaining again, that we paid what was our liability. Finally, we called them, explained the situation and they said they would look into it. They then sent another bill claiming they were going to file with a collection agency. We called again and after about 5 phone calls and trying to get to talk to a supervisor (most of the time the person we were talking with would not answer her phone) they still are continuing to bill and threaten us over $17.00. At this point I think they have wasted more time and resources than the original $17.00. Bottomline - horrible billing department, if you have another choice of someplace to go for treatment definitely go or if you do go to Carle self pay because they obviously are not willing to accept the agreed upon charges negotiated with the insurance carriers. read more

My review is not about Carle Hospital in general, but specifically about one physician/therapist. My adult son has severe emotional and physical problems. He has attempted suicide once and threatened on other occasions. He was referred to this particular therapist by his primary. My son is not honest with any physician he visits so he is just prescribed additional meds and sent home. I have fears that he may harm himself or someone else in the family. I wrote a letter to this physician because my son has given instructions to doctors to not let his wife know anything about his visits. She is afraid to speak to any doctors that he sees, because of his explosive temper. I asked in the letter I wrote to this doctor to please keep the information confidential because my son would explode if he discovered that I had written this letter. I was shocked to learn that the therapist showed my son the letter I had written to him on his first visit and it has completely destroyed my relationship with him. My son also told me the doctor read the letter to him and then shredded it. I am sickened by the act of this therapist. I assumed when you asked a physician to keep the information you give him confidential that he would do so. I hope for this particular therapist's sake, that my son does not do harm to anyone in the family or himself because of this therapist's inappropriate actions. I am now reluctant to trust any doctor at Carle Hospital if confidentiality is not a priority. I am interested in learning if this doctor violated the HIPAA Privacy Standards law. read more

If you have Blue Cross/Blue Shield insurance don't go anywhere near Carle. The Carle's Physician Group refuses to join the Blue Cross Preferred Provider Network. I have BC/BS ins. and my son ended up in the Carle emergency room after an accident. The emergency procedures (stiches, x-rays, etc.) were covered fine with a $75 co-pay and 80/20 after that. The nightmare for us occurred later. Carle performed several other procedures in the E-room that BC/BS (I agreed with their assessment) did not consider to be emergency. All of these none emergency procedures were considered non-PPO. Because they were none PPO, the charges were then covered at 60/40 with an additional $2000 deductible. To make matters worse, Carle then refused to lower their bill to usual and customary. In my research, I found out that the usual & customary charge for one of the procedures my son had was 1/7 of the price Carle was charging. To make a long story short, Carle performed an expensive procedure on my son in the E-room that should have been referred to his primary care in-network physician. Carle charged $2,100 for a service that they would normally write down to around $300. They refuse to budge on the bill. I have complained to multiple people at Carle and they are terrible to work with. The won't return your calls, when you do get to talk with them, they won't answer your questions. They are extremely arrogant and condescending. read more