Carle's Billing Department needs to get their act together! Seniors with Medicare / Medicaid are…read moremost certainly treated differently! Persons have been going to this clinic over 10 years now, you book an appointment,then out of the blues " poof" they send you a message saying when you come to your appointment please be ready to pay $600 for not having insurance!Hello?? Maybe the insurance on file decided to just disappear,by an act of magic?? Anyway talked to customer service,nurse and the Billing Department as well! After having the so called insurance for 8 years now,oh! Yes it does show on your record? Whoever invented the idea of including in your appointment the amount you would have to pay? Your method is not working,try something else! Communication people! And less Corporate people,too many Chiefs ,not enough Normal people!

Read some of these reviews, and was appalled. I have several chronic conditions, and in the course…read moreof over a decade of visiting many Carle locations, I only felt mistreated once, at the hands of an arrogant specialist at the main facility. I use this location on Windsor for blood tests--whoosh, in and out. Everyone is always courteous, and professional, and they get the job done. I do have to call more than once sometimes for an appointment, but seriously, that disagreeable phenomenon is not a Carle Exclusive.

My freshman son has been sick for a week, just visited McKinley for the second time in a week…read more First visit they gave him cough drops. Second visit today, He went directly to West Clinic they gave his appointment away because they said he didn't check in downstairs. They Did not even ask him any of his symptoms or how he was feeling. Total incompetence. I drove down to Champaign this morning to bring him home to see a real doctor. He had scheduled an 11 am appointment at McKinley so we went. I was actually there to see what type of care they would provide. Typical state employees that just don't give a shit. He had a 103 fever and suffered a seizure. Brought him to ER in Park Ridge they immediately took his temperature and gave him something to lower fever at check in. ***Updated 3 hours later, he also tested positive for strep. What kind of clinic does take temperature or test for strep?

Don't go there for anything more than a running nose. They refused to prescribe antibiotics even…read morewhen it's clearly an infection. Already reported the doctors to them but they're unlikely to improve.

Dr. Koch is amazing doctor ;however, who calls in his prescriptions does a horrible job. The first…read moremistake dealt with wrong insulin back in February and the second one in June involved test strips that are not correct for the meter. To off set the issue they sent me a meter like I already have had for years. I still have 100 UltraBlue strips I cannot use!!! Chris, the office manager doubted me again on the issue and blamed the diabetic educator. I will mail them the meter and strips to see if Chris has magical powers. I seriously doubt it. Luckily, I have moved on and have had excellent success with my new doctor's office.

This practice lost my business after I showed up to an appointment that I'd scheduled a few months…read morebefore, and found out that my doctor had been on maternity leave for some time and they'd cancelled my appointment without telling me. How can these people be trusted with my health when they can't be trusted to give me a courtesy phone call? Don't give these people your business.