My niece with Autism was dropped from this practice. They kindly sent her a certified letter in…read morewhich she cannot read. She apparently violated policies since she has not been seen since March. Her mother passed away unexpectedly and my brother is trying to handle her medications. This office took over 2 weeks to refill a prescription that my niece needs. Where is the humanity in this office? A certified letter to an adult with Autism. Is this where we are in 2022 with adults with disabilities? Shame on this office and DMH! Mr. Drew Early, please have your doctors adhere to ADA!

From the owner: To improve the health of the people of Central Illinois…read more Debra K. Jackson, MD practices family and general medicine at the South Shores Medical Center. This location is an outpatient department of DMH.

I thought it was just me but after reading the reviews I see that is was not. I was hospitalized…read morefor 2 months and half for pre term labor in 2020 When, I was released I contacted Dr. Monika Moni office several times for a refill on high blood pressure medicine . She never filled the prescription or called me back. My Obgyn filled it but stated I had to contact my primary physician to fill it . I told my obgyn that I am trying to contact my Dr but she will not respond. Professionally, my obgyn filled it until I found another primary care physician.

The other reviews are correct, dr Moni struggles with getting prescribed medications refilled and…read moregetting the dose correct. In short, I will not recommend this office to anyone unless they're looking for some added stress in their life. When I first started going to Dr Moni I was excited because she seemed to actually listen to me. The first couple of visits were decent. I'm not sure if maybe she got overwhelmed with having a new child or something else, but the quality of care and communication since January steadily declined. My prescriptions were not getting authorized to be refilled or the wrong dosage was being sent to the pharmacy. The pharmacy even commented on being surprised how hard the doctor is making it for me to get the medication the doctor prescribed. It felt like a game, changing my medication dosage every other week or simply ignoring the refill requests. This issue went on every time I needed a refill which lead to me having to ration my medication and go through periods of withdrawal which caused me to miss some work. I liked Jenna Stowers, she was always very courteous and quick to respond whereas I'd try to reach dr Moni for days or weeks and never hear back. The other nurses I spoke to on the phone were polite as well and did their best to help me, they were great. I was supposed to get a call from the office manager to discuss the numerous issues experienced but of course never heard from them. When speaking to a nurse, I asked what notes dr Moni had written down. Dr Moni told me completely different than the notes she had written down for me for appointments and referrals to dr tan which lead to other problems. I've never experienced so many problems with a Drs office before. I had coworkers warn me they had similar issues with dr Moni and I should've listened. If you're going to prescribe a medication that can't just be stopped, don't ignore the refill requests. When you go to a doctor, you expect to be cared for. This is not the case with this doctor sadly. I am disappointed in the lack of care received and lack of care about patient experience. I know there is a lot going on in the world and compassion fatigue is a thing, but please don't ignore your patients, I came here for help not a hard time.