Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

Following a serious highway collision some years ago, my ex-wife and our 14-month old son at the…read moretime were permanently impacted, myself with neurological issues. For a sleep issue, nearly nine years ago I started on a hypnotic sleep medication. I only recently realized that it can impact cognitive function through long-term use, but not before having bought an Audi Q7 here from Mr. S. in 2023. The $875/month price tag was more than I ever thought I'd spend on a vehicle, but I was able to manage it. Fast forward to early this year with five years left to pay off the Audi. My 14-yr old and I went out to look at trucks for fun -- which we did every month as he is a truck enthusiast. He chose Import Car Centre. As we entered the lot, we saw a 2023 Toyota Tacoma beside the trailer, which my son started talking about with Mr. S. My mind is still reeling as before I knew it, I was signing papers to buy this. I do know this: - I had 5 years left of payments on the Audi - I had recently retired (and told Mr. S. this) - Mr. S. told me they would put on the application that I was still working (so lied to the credit company) - I was not offered the Carfax report (I paid for it myself later) - According to the report, the 2023 Toyota Tacoma had actually been sitting on their lot for nearly a full year - When I asked for the weekend to consider this, I was told there is a lot of demand for the truck and it could be gone over the weekend. BS. - The cap over the bed has a huge tear in it - The tires were nearly gone (confirmed by the Ontario Ministry of Transportation) - I gave them $5000 down payment, and now pay $550 every two weeks for the next seven years for what amounts to a debt consolidation loan. When following up with me to finalize, and I talked about the vehicle, Mr. S. rudely said, "The only thing I am interested in is your direct deposit information." This says all one needs to know about this place. Stay clear of the snake pit.

This was my second experience at this dealership. The first experience the owner went above and…read morebeyond for my Wife and I and although we were not ready to purchase a vehicle we said we would be back. We did end up going back to the dealership and putting down a deposit of $500 on a vehicle. We were super excited and were looking forward to picking up our new vehicle. We decided 2 days before we would remove the winter tires and rims to lower the payments and winter is soon ending. I reached out to the salesperson and they agreed to have them removed from the sales agreement but would charge us a re-stocking fee. We both understood the inconvenience, although were never under the impression that we were doing anything wrong by deciding to have the winter tires removed as there was sufficient time and we were already spending over $50K on a vehicle and would have certainly provided positive feedback to friends and family. Unfortunately, things took a turn for the worse when we overheard a conversation between the staff on a voicemail that was left on our phone without their knowledge as he forgot to hang up the phone. The voicemail consisted of many insults and was extremely unprofessional with use of swear words towards us. When the decision was made to back out, there was no apology or consideration given for how we felt following the voicemail. My wife and I are left uneasy and in shock over what could have been a civil end to the deal. I have sent two emails to Import Car Centre requesting a refund of my deposit and to this day have not received the deposit or simple an apology for the way we were treated.

I don't know were to start... *rude, arrogant and…read morearguementative employees/ownership. *Extremely high interest rates *Most vehicles I saw had one or more accidents on them. *Vehicle was not ready when I went to pick it up, and very dirty and slimy inside. Small things like, not enough gas to get home from dealership even though 10 min away. not a drip of wiper fluid in it. Turns out there was a lot of little broken and missing things on the vehicle. I learned to dread every time I had to interact with them. I could have been ok with it all, but to spend thousands and get that horrible attitude and treatment... I will never go there again.

From the owner: We invite you to see this vehicle at Presley's Auto Showcase on Carling Avenue just west of Island…read morePark Drive. Call us today to book a test drive. Taxes and fees are extra. This vehicle will come with an Ontario Safety or Quebec Inspection. If you are looking to finance a car, Presley's Auto Showcase is your Ottawa, Ontario source for speedy online credit approval at the best car financing rates possible. Presley's Auto Showcase can pre-approve your car loan, even if your good credit rating has been compromised because of bad credit, low credit score, bankruptcy, repossession, collections or late payments. We also specialize in fast car loans for those who are retired, self employed, divorced, new immigrants or students. Let the knowledgeable and helpful auto loan specialists at Presley's Auto Showcase give you the personal service you deserve

Terrible Terrible experience never ever again Runnnnnn. car is always in shop getting something…read morefixed promised me 2 fobs only got one leaving lots of details out not professional at all

Scam! These people promised me a small $5000 as long as I had my car as collateral…read more I was looking for a $5000 loan They refinanced my whole vehicle at $20,000. I called the cops on them because that was not our deal. They forged documents from me and put me in a terrible car loan and now I'm stuck repaying for my vehicle all over again.. Ben Lovell is who I was communicating with over email and apparently now he's a ghost cops are also useless

looked into used/new Acsent a year ago to trade our 2016 Outback, did not close on any deal..ended…read moreup back there in January to see a 2024 Outback premiere XT in the colour and options we wanted. Traded and drove away a week later with extras we wanted, hitch etc...Sami and team were excellent.. 1st service this week, service crew, shuttle drive etc, again 100% customer focused.. Top of the list for us!

I said that I would never buy again from dealership because of the poor service we received when we…read morebought our last Subaru 13 years ago. But they had the car I wanted, so I decided to try them again. I liked the Crosstrek and bought it. Joe was a good salesman. First thing is that they added a tire protection plan to my bill without explaining it to me or even asking. I asked about it and Joe said that it could not be removed. I finally got the $338 removed from my bill. The cleaning of the car on delivery was poor. There is a serious ding on the hood that shows right through to the bare steel. Most importantly, the car was advertised as having "remote engine starter" which to me meant that I could start the car remotely. When I realized I didn't have the started fob and asked them, they said that this feature was only available through an app and a subscription to Starlink. I then needed a smart phone to operate it. Which I don't have. Also, I only found out about the one-year trial subscription to Starlink through my own investigation. They didn't mention it. Bonan Wang did help me with the subscription. They failed to resolve my issue with the remote starter and no longer respond to my emails. The last email response I received from Thomas B, the sales manager, was this string of letters sdgfredgserdfg. I like my "new-to-me" Crosstrek, but the dealership was below par on service.

If only there was a zero star option. 1st, the sale: the…read moresales guy lied about the comprehensive "paint ship and dent" coverage. He clearly stated it was anytime something occurred. It was only after I brought it in that I was informed there is a $2500 lifetime max...which is basically two parts of the car. Scumbags. 2nd, service; with the exception of one minor interaction when the service guy from BMW was handling service at Mini, dealing with Service there is absolutely Horrible. As part of a recent insurance claim where they had to install a new roof, we got the car back with 4 warning lights on and a roof that would not open properly, then would not close at all. I called Mini and got nothing but excuses and BS. My wife loves her Mini, but after the last 2 years of dealing with these clowns, we'd never buy another one again. Shameful behavior and business ethics.

Needed a part for my Cooper. Went to the website, and was glad to see they had an online ordering…read moresystem. From the time I placed the order, to the time I picked up the part, the whole process was seamless. Very efficient communication. The in-person experience was just as good. I was welcomed warmly, my part and paperwork was handed over/processed quickly. The cashier was very friendly as well. I will be recommending this dealer as much as I can!

She is back at home, after spending over a week on rest and life support. My red beauty is purring…read morelike a kitten and no nasty dash lights and alarms disturbing our ride. Magdeglia Motors took great care of her. They are Honda/Acura experts. The people at the shop are great to deal with, and explain everything in detail. Pat showed me the stretched timing chain and the damage it had done to the whatchamacallit sprocket thingys. I nodded knowlegeably and (I am sure) he never suspected I had no idea what he was talking about, but I did appreciate the fact that he assumed I did. The total cost came in at more than $1000 less than the dealer quote, for the exact same Honda parts and mechanic time. I have found a new go to shop for the CRV.

I have used them so many times, they can fix your Honda perfectly. Ran over a porcupine, killed the…read morea/c but her replaced whatever and fixed it. Have also bought 2 cars from there in the past, older Hondas but they were the best cars I've ever had, just regular maintenance and ran perfectly every time. Wouldn't go anywhere else.

The people here are always very nice and honest every time I go there with a problem they fixed it…read morewith very reasonable prices y

Very good quality of work, reliable and very helpful. Affordable prices…read more Thank you.

My family and I have had various work done at Yeung's over the last five years and have never been…read moredisappointed. This guy knows toyotas/hondas like the back of his hand. Prices are super competitive and the owner is super friendly. Highly recommend!!

William and his team make people feel right at home. excellent service. friendly honest auto…read morerepair. Thanks Yeung Auto Imports

Best car buying experience ever! I've bought numerous cars over the years but have never enjoyed…read morethe buying process until now. From the moment I walked in every staff member I interacted with was patient, helpful and friendly. Previous car buying experiences always left me feeling as if I was being sold a car that someone wanted to sell me. At Campbell Ford I found a sales person that went out of his way to find a car that I would love. Joe Corda is that sales person. Joe took the time to listen to what I did and didn't want in a car. I don't care about fancy tech. I prefer to drive a car rather than have tech that does most of the work for me. The feel of the drive and connection to the car is where it's at for me. Joe understood where I was coming from. His knowledge of the tech made it easy to understand what tech I would need to work with and how to use it. He also turned off all the bits that take the fun out of driving. In short he made sure my car tech was customized to my needs while eliminating the frustration and time it would have taken me to do it myself. Joe was also patient in exploring and providing options in regards to leasing vs buying as well as all other aspects in pricing. Nicky in finance was also super patient and left me the time and space I need to decide on whether I wanted to include rust proofing, a maintenance package and/or an extended warranty. I greatly appreciated never feeling pressured in any way. The exemplary customer service made my car buying experience not only stress free but downright fun! I can honestly say that if it wasn't for Joe I would not have bought a car that day. That's exactly why any car I buy in the future I will be buying it from Joe.

Campbell Ford On Monday June 29th, my mother called me and…read moreasked me to come over as her key fob for the car was not working, we figured the battery was dead. Due to her being 84 years old, she is unable to open the fob to get the spare key out and open it to change the battery. I went over to her house, changed the battery in the fob and it still didn't work. Soon after I realized it wasn't the key fob it was the battery for the car. I was going to attempt to charge it with a portable charger so we could get it going and go get her a new battery which I could replace for her. However when I looked at the battery it is in such a place that only a mechanic can remove and replace it as you have to take out large parts in order to even get to the battery. She called Campbell Ford who told her to get it towed to them, not to try and boost it and they would look at it, advising the two would be $200 and then whatever work she might need. I made arrangements with a tow company for $150 and they brought her car to Campbell Ford the next day, Tuesday June 30th. My mother called me later that day to tell me her car was ready, so I went to pick her up. When I picked her up she told me that the lady on the phone told her that her key fob was broken and she would need a replacement which is $400 plus tax. I thought that was a bit odd, her key fob has nothing to do with a dead battery. We get to Campbell Ford, her bill, to replace her battery was $740, plus the $150 tow is now almost $900, for a dead battery! My mother then asked the lady at the counter to explain about the fob, she looks at the notes and say the fob is no good, she will have to use the spare key inside the fob and leave the fob in her car in order to start it. My mother explained that she can't get the key out and the lady at the counter shows her that they had taken the key out so she could access it and that if you didn't push it all the way back in it would easy for her to get. So my mother says to the lady, well I guess I'll order a new key then, but I told her not to, I wanted to check something first. They had also told her that they had changed the battery, which I had done the previous day. While my mother was paying I opened the key fob and right away noticed the battery was upside down, we went to her car, I flipped the battery and low and behold, her key fob works.  My mother never would have thought to check the battery in her fob, she would trust that a mechanic at a dealership would know what they are doing. She was ready to fork out another $400 plus dollars cause using the key and leaving the fob in her car was too much of a pain for her. She would have spent about $1300 for a simple battery change, they had even told her not to try and boost the battery, to bring it in, which also makes no sense. I sent her home and went back to speak to a manager, Chris Tranmer was who I spoke to. I asked him how it was that a mechanic at a dealership didn't know how to put a battery in a fob properly, that my mother was told her fob was no longer useful and she needed to buy a new one. On a side note, there were notes pertaining to the key fob, the lady at the front read off them as did Mr.Tranmer, but they were never provided to my mother. I explained to him that I changed the battery the day before and wanted to know what the mechanic didn't even think to try the battery both ways even though it's very clearly marked which side goes up. I further explained that my mother, who is on a fixed income, was about to spend another $400 plus dollars after already spending $730 on a battery replacement, which was bad enough on its own. Mr.Tranmer couldn't think of how that could happen and said he would message the service manager as it was end of day. We went into his office where I requested his card, we sat down and he went over the notes. At one point he questioned how my mother got the key out or saw the battery if she couldn't do it because she's 84 and it's too hard for her. I asked him if he was calling me a liar and told him that I explained to him that I changed the battery the day before and I opened it for her and then the mechanic had the key out for her when we picked it up because they knew she wasn't able to do it herself and the lady at the front explained all this, pulling the key out for my mother and explained how she had to use it and how to start the car with a dead fob, he continued to read the screen for a while and said he would have to email the service manager and look further into it. I advised I would be calling back the next day. Thursday, (Wed was Canada Day) I called and left a message, I got a call back from a male stating he was the service manager, he stated it was a mistake with the battery, he tried to make a narrative that we put the battery in wrong, I continued to challenge him, that this is a dealership, that a mechanic should know how to change a fob, just excuses, they knew exactly what they were doing. So Shady