Loved my visit from the exams to the customer service and the eye tech who helped with with my…read moreprescription. Everyone was awesome and I found a great pair of cute red glasses.

I have experienced multiple issues with billing. At my last appointment i paid in full for the…read moreservices and Glasses/contacts. Four months later I received a bill for an additional Service that I did Not have. I called to explain and was told by the billing rep that she would look into it. Several months later I received another bill. But now the calculations for what was paid,insurance deductions.etc. were changed but still it was the same Balance that was in the previous bill. Some time after that I was contacted by a debt collector and told them I'm happy to pay what I owe when I have a proper itemization. After that I received a bill for more than twice the original. Again no Details were provided. Shortly After that I received another bill for yet a different amount. Again no Details. Now I have not a clue what the actually costs were and what amount to pay. Needless to say I have no faith in this company and won't be returning. They are not transparent in their billing practices.

I'd highly recommend this business. I was traveling through the area on my way to visit family and…read morefriends. I came from central Texas, so I was pretty far from home. During our drive here, both of my pairs of glasses broke. The temples on each pair came apart near the joint. I found Hartzell online, and stopped in on Monday to see if they could be fixed. The woman who was working there couldn't not have been more friendly, polite, or helpful. Neither of my frames are currently made or in stock. That didn't stop her. She was able to find a piece in her spare parts that fit one of the frames. She glued the other. The whole process took less than 10 minutes. The kicker was that she didn't charge me. She said there was no charge for glue, or for spare parts. She wished me well, and sent me on my way. Nothing could have been done differently to make this experience any better. It was perfect, and I am very grateful! I'd leave ten stars if I could.

I have gone here for about 7 years. They have had the best service I've seen. They have good prices…read morefor appointments and glasses. The wait time is not bad, but it is worth the wait. They have really cool memorabilia to look at when you wait. The main doctor is really nice and is the best eye specialist I've had.

I have had numerous issues with this company regarding billing. They sent me an additional bill 5…read moremonths after my appointment. I had paid in full at that time. At least that was what I was told. The charge on this new bill was for something I didn't receive. I called and told the rep that. She said she would look into it. I then received a bill with the same amount owed but with no Information about what the additional charge was for. I was then contacted by a Debt Collector. I told them that if I received an itemized bill ( which other medical providers always do) I have no problem paying what is fairly owed. Then I received a bill for nearly three times the amount of the original bill! As with the earlier bill, there was no explanation about what the charge was for. Like the previous reviewer I have been with Dr Harris for many years and had excellent care and never an issue with billing and payment. But I don't think I can continue to see her at that location. At this point I have no trust in MyEyeDr and won't use their services. So I most heartily do not recommend this business.

steer clear of myeyedr. my exam was in june 2024; it is now late march 2025...and i just got an…read moreoutrageously high invoice, nearly $600. first, what took so long to receive the invoice. second, i have insurance that fully pays for the exam. third, the price i was quoted when i purchased the glasses is not the price listed on this invoice. not only that, there are other charges related to the glasses that, while at the counter trying on the glasses, i was repeatedly told was not extra. i was quoted a price for the frames and coating, etc., and i paid that amount out of pocket the day i had my exam. when i went to pick up my glasses, i asked whether i owed anything else. "nope, you're all done!" was the response. and yet, nine months later, i receive a mind-blowing invoice that could match a mortgage payment. what the heck????????? shame on you, kim harris. note to the person who replies to these negative reviews: save the response to my negative review. don't waste space with empty words. but do prepare to hear from the pa state ags office as i plan to file a complaint against your organization. i hope others who've left negative reviews also file a complaint for hidden medical fees, shady business practices, etc. i also plan to file a complaint with the better business bureau. if you want to expose this company, which is owned by goldman sachs by the way, take the time to file a complaint to either the state ags office or the bbb.