I filed a roof claim with State Farm a year ago. State Farm did not find the match for the shingles…read moreand sent me the letter that the new shingles will eventually fade away and will match the existing color. The existing shingles color are light gray and the shingle samples provided by State Farm for the repair are close to black color. Despite the manufacturer's emails stating that their shingles will not match in color over time, I ended up with patched roof with different colors. I reached out to Mark for help on a few occasions and he was included in all the emails with State Farm after we requested only written communication. Mark and his agency did not help us at all with this situation. I wish I could include the pictures, so you all could see how ridiculous this is. Keep away from State Farm and this agency!

What a great insurance agent! I'm constantly impressed by the attention to detail, follow through,…read moreand general customer service of Mark Krueger and his staff. If you are looking for car insurance, home insurance, life insurance, etc., I would highly recommend this office. It feels like a small town business where the employees actually like to do a great job and take care of you.

Shannon and her staff get an A++ from me! Nothing but great service and hassle-free claims. I had…read moreroof/siding damage from a storm, and the whole experience from first phone call to a completed job was STRESS FREE! I have homeowners, car and life insurance thru this agency and wouldn't have it any other way

The best experience with an insurance company yet! I was…read moretaken care of by Amanda Perez one of Shannon's reps. She treated me with respect and undivided attention. Every question I asked she answered, if she didn't know the answer she told me she would call me back and she did call me back promptly. She treated me as if I was purchasing a 100 million dollar policy even though I was just getting regular homeowners and regular auto insurance, it wasn't like I was talking to an insurance representative it was like I was talking with a new friend. I switched from Allstate for a lower payment but not only did I get lower cost I got much better customer service, and I had pretty good customer service with Allstate. In my opinion thats almost better than saving money!

I'm a longtime client with auto and renters policies. Nicole has been with the agency for a long…read moretime and has always been very helpful and prompt in assisting whenever I have questions or need help with anything.

Nicole Niemasz made this process extremely easy! She was efficient and so friendly... the prices…read moreare also the best I ha e found!

I wouldn't give him one star!! Every time you try to reach him he's never in the Carpentersville…read moreoffice. Doesn't return phone calls EVER!!! Too busy at his Elburn office. Must be making more money there to care about us fools who blindly give him money month after month. When I have an issue and I would like to speak with the LICENSED BROKER not his insubordinates. Take your business elsewhere because it's quite obvious he doesn't care about his customers. Especially when double dipping is involved!!!

Mark is a true insurance professional & a great resource when I have questions. Him & his team do…read morea great job at keeping in contact with me. Highly recommend this agency!

Emillie has gone above and beyond her job description. She has patiently walked us through some…read moreinsurance questions and problems. I highly recommend her

From the owner: To properly protect our policyholders family, assets and financial future. License #: IL-1269558read more

Bret and his team are down right some of the most customer focused people I have ever worked with…read more Our family suffered a personal loss followed by an automotive total loss. Initially when State Farm provided us with our total loss number we were beyond disappointed to think State Farm didn't care about our long term partnership and commitment to staying with State Farm since 1987 (and prior to). Bret took the time to explain and help get a person involved in reviewing our total loss claim. Bret knows that his customers are NOT just a number and shouldn't be just applied to some matrix but instead thought of as people. It may not be personal to the matrix of a computer but to Bret it personal. Thank you!!

Bret was knowledgeable, friendly, and helpful during a phone conference to review a long-time…read morepolicy holder's coverage. The policy holder's original agent in Crystal Lake, with a move into retirement, has handed over his clients to Bret's office in LITH; our phone call was our first contact with Bret. No worries; the good neighbor is still just a phone call away

State Farm has delivered the worst insurance experience I've ever encountered. A contractor insured…read moreby State Farm made a clear installation error that caused one of my rooftop HVAC units to burn up. State Farm confirmed the contractor was covered, yet after over ten months, they still claim my file is "under review." My tenants have no heat, and State Farm repeatedly avoids calls, emails, and accountability. Only after I provided their own certificate of insurance did they admit coverage. Nearly eleven months later, I still have no answers. Absolutely unacceptable company to work with. Debbie Gallagher was first person to hang up on me and tell me insured was NOT insured. I produced documentation signed by Debbie then State Farm admitted contractor was covered during time of loss.

We have a claim from hail wind damage from August of 2025 with State Farm and working with the…read moreadjusters has been horrific. Even called Seth Lewis office and would not take my call and was told to call 800 # to escalate the claim. Working with State Farm has been a complete nightmare and do not recommend buying a policy with this group!! They could care less about you or the damage.

Finally, an insurance agent that gets to know your family and truly cares. I only went through five…read moreto get to this point. I highly recommend Phil to anyone whose agent/insurance company has not lived up to their expectations.

From the owner: Our Mission is to provide each customer with the appropriate tools to insure themselves from the…read moreunexpected. License #: IL-3000546970, WI-8884393

Michael and his team are the best in the business. I've been a customer for the last 5 years. The…read morepricing and customer service is top notch. I couldn't ask for a better insurance agent to do business with.

Terrible service, vey unprofessional, I called the office and the Branch Manager Pam sent me to the…read moreservice representative Lizbeth which argued instead of making things right, I requested to ask to the owner of the franchised and they said he was on vacation and could not get back to me until a few weeks, they said "we are here for you" no way, safe yourself trouble and just go somewhere else to take care of your family, home and cars.

Ted is our State Farm agent and he's a pleasure to work with. Ted listened to our concerns and then…read moreoffered great suggestions. He's not pushy, he will consult if asked to but not pressure. He has decades of experience and knows the insurance business and our area very well. He showed us ways to save money and that allowed us to get protection that better suited our needs.

At first I was very pleased with State Farm. I switched from American Family and my rates were cut…read moreto 1/3! Then i got a call from Ted telling me I needed to schedule an appointment to speak with him about my policy. It ended up being an hour long aggressive sales tactic to sell me on every service they offer. After that, my rates started climbing from $50-$80/mo. In just a few months. He claimed it was due to inflation, but I ended up switching to a different agent and I have better coverage for less. I let all that go but recently I got a call from my mortgage company. They called Ted's office (my info hadn't updated to the new agent for homeowners) and were told that I dropped my homeowners insurance. I have the same policy number, just a different agent. I know for certain they can see that I am still with them. It was very unprofessional. So glad Ted isn't my agent any more. My advice is find another agent if you go with State Farm.