My rates constantly changed and were always blamed on main office. When I would ask for & submit…read morecoverage changes via the app (i took screenshots thankfully) his office always denied them and they never showed up in changes. One employee in the office would always mess up my insurance no matter how many times I would ask for anyone else but that employee. Somehow this office had my SF account when another agent left, and I wasn't given an option. I was often told, "We can't just take you from him" when i asked what to do. His office needs an overhaul and better training, at the very least. His workers are why customers are leaving.

I have been a State Farm insured for at least 30 years. I was simply trying to get a quote on…read morerenter's insurance. I called and was told he could not give me a quote unless I had the exact address. I had the address except the apartment number. That was not good enough. He refused to give me the quote without an apartment number. Street address was not good enough. I was told it was a PAIN for them to have to add it later to the policy. Remember, this is just a quote. What happened to good ol' customer service? I told him he was a PAIN! Addendum: I was able to go to his website, type in a random address, without an apartment #, and get an estimate/range for that specific street address. Funny how computers have no bias!

I was really glad to have Vania explain the exposures of my growing online business, I didn't feel…read morelike I was talking to a salesman. I'm grateful for the knowledge and different tiers of quotes offered, I will be back when my home insurance renews.

They're a great insurance company! Insured that I had great coverage for the cost I had to pay.read more

From the owner: At the Myra West Insurance Agency, our priorities are to make sure that you receive the excellent…read moreservice that you deserve while providing you with the protection that you need. Whether you need auto insurance, home insurance, life insurance, business insurance, group health insurance or a Medicare Supplement plan, we'll tailor a plan that just right for you! Give us a call today and let us help you protect what matters most.

I just moved here from Northern California and this State Farm office has been very helpful and…read moreprofessional. They did my homeowners insurance quote lightning fast, and transferred my policy's with ease. The customer service is why I have stayed with State Farm for over 30 years.

I worked with Tiffany to move my insurance to State Farm…read more She is great and knowledgeable' I got the same good coverage plus way lower & 0 deductibles and renters insurance for what I was paying for $1000.00 deductible . I'm so glad I called

I was looking for home and auto insurance in Knoxville Tennessee and found Penny Kleinschmidt State…read moreFarm. They helped Me save a ton and were super friendly! I would definitely recommend to anyone living in Tennessee and looking for insurance!

I just wanted to update my review and state that the reimbursement checks I had been waiting for…read moredid come through. These checks were 2.5+ months in the making. And it was great to see them finally arrive. I see that Penny posted a reply to my review.. I appreciate the response. Potential and current clients can gain a ton of insight into what the problem is from your response and make better decisions as a result. So, thank you for that. As far as becoming a client again with SF? Well, I still am a client and will be on other policies. But, as for auto and renters or homeowners? I'm not sure. I have since been able to find better coverage, lower deductibles, more payouts and added coverage than my SF policies for lower premiums. Which is something that at my last renewal according to you SF just could not do because of inflation costs of accident claims and losses in the millions to SF across the country because of paid out claims and rising costs. All of which is not my problem being an excellent driver and being able to adequately manage my own finances even in these difficult times. I am glad to have the reimbursements for monies I was rightfully and patiently waiting for. It's truly a shame that it took this long to put a period at the end of the sentence in this situation though. Perhaps SF corporate can learn from experiences you may share with them about this situation and improve their relationship with their clients. Of which without them they would be nothing.

I would recommend this office to anyone. Sarah was friendly and answered all of my questions. I was…read morepleased with the entire process and would happily refer family and friends. Thank you!!!

I do not even give them one star worst service I've ever had from an insurance company. And I dealt…read morewith insurance companies in Louisiana for years. Very disappointed.!.! They are quick to give you service but will you need to cancel and it's a mistake on their part they do not wish to resolve the problem and a speedy manner

I love Broadway Insurance! Last year when we got a phone call from our storage unit company,…read moretelling us that our storage unit had been robbed, the folks at Broadway were there and on hand to help (and calm me down lol). As it turned out, the storage company had listed our unit incorrectly and all of our stuff was perfectly fine, but it was still so nice to have support during the chaos! We now use Broadway for all of our Insurance needs. Next up: pet insurance for my little Luci Bear =) Seriously, Broadway Ins has the best personal/customer service oriented insurance agents in Knoxville =) I happily recommend them to anyone looking for coverage =)

From the owner: Progressive Authorized Agent Broadway Insurance Agency is your local Knoxville insurance agency.read more