Change the price on me two times from the original price. My carpet is not that dirty it's just me and my husband I have two traffic areas that need a little extra work but nothing major. read more

Be careful, Carlson Carpet Care out of Garden Grove who has great reviews and seems to be very thorough and professional is not the company out of Riverside County with the same name. Carlson Carpet Care out of Riverside County has one review and claims to not use them, and that seems to be the only review...I'm so disappointed that the Carlson Carpet Cleaning out of Garden Grove does not serve Riverside County. I had read through all the fantastic reviews and absolutely knew that Carlson Carpet Company out of Garden Grove was who I wanted to do my carpets, only to find out they did not serve Riverside County. read more

My dog had peed on a throw rug.. so while I was at it, I wanted my stairs freshened up. The guy gave me quotes.. which was fine. But when he got here he added extra for this, extra for that. The price doubled! 3 days later the rug begun to smell again, even though I had blocked off that room. The stairs? came out really bad (maybe even worse than they were).. I left a message for the guy and just didn't want to hear his bull. Cleaning an 8x10 rug cost me more than the rug itself. I could have gotten a new one. That was a lot of money for something I ended up throwing away.. The whole time he was here he never stopped talking! read more

I was scheduled for a carpet re stretching and cleaning at 8:30 am today. It took a LOT of preparation. Nobody showed up. I made many calls to company and owner's cell. No response until 10:00 at which time I was told their truck was broken and they wouldn't be able to provide service for A WEEK! My whole house is ready including having to empty a large china cabinet! I suspect they just failed to schedule my appointment (it was arranged 2 weeks ago) as the person I talked to was out of town at the time. I notice there are no reviews since 10 months ago. I used them for YEARS awhile back. NEVER AGAIN!! read more

I just had the carpeting and rugs cleaned. This is the 4th time I have utilized the services of Carlson Carpet. Mark Carlson hires family who are invested in quality work. Each time I am please as punch with the unmitigated value. After my mother in law moved out of the back house I needed to clean the carpeting. I was worried I would not be able to relieve the carpeting of the smell and markings left by five years of accidents by two small, old dogs. Mark did the job and did it well. The carpeting is a cream-oatmeal and looked new again. He cleaned a few area rugs and was done. The price was fair and he did not try to sell me on upgrading the work like all these fly by night companies. Then a few weeks later, I received a thank you card that he had signed letting me know he appreciated our business. I called him again when I was ready to have the rest of the house cleaned. Mark was available that week. There is one piece of furniture that couldn't be moved by my request. He cleaned all around and underneath it, leaving no halos of dust around the legs of the piece and no chemicals on the legs of the furniture! My carpeting looks incredible. He also used a Teflon spray like they do when the carpet was manufactured to protect against future stains, which was an added cost we had discussed before hand. My biggest surprise relates to a stain I made about 30 years ago when I moved in. I had some friends over, sitting on the floor of the den, because I didn't have furniture yet. I spilled a bottle of red wine that left a stain larger than a dinner plate. I have had many cleanings since then and the stain has lingered until now. I keep waiting for it to pop up again, but it is gone. I get an allergic response to chemicals, both cleaning and perfumes. There are no chemical smells. It smells clean and fresh. We had all the area rugs cleaned again. Mark charges much less then the dry cleaners. As before, the cost was very reasonable. read more

First off -- I never do this -- I never do surveys and I never write reviews. I was so impressed by the service provided by Carlson's Carpet Care owner, I had to come in and write this review. I was not there when the service was provided as my wife was home. We've been in this house in Temecula for 28 years and have been getting our carpets cleaned all these years. This is the best our carpets have been cleaned by far!! He came, then took his time and cleaned amazingly! Most are all about production -- and getting in and out quickly -- It is extremely hard to find someone -- anyone that takes pride in their work anymore and is more interested in doing a great job, the way it should be done, and the way they would do it in their own home. This is the way is was done. I couldn't believe it. I will recommend him to all our friends and never use anyone else! I'll be honest -- I did not like that they advertised for a complete house 2000 square feet (which our house is) for $125 then we ended up paying double that $250 after the stair landing, stairs, and spot cleanings -- just a way to upcharge, but..... bottom line the carpets look amazing. Everyone else was $250 anyways. It was well worth it! I've never met these people nor was prompted by them (like a lot do out there) to write this review. Take my advise. Use Carlson's Carpet Care and ask that the Owner clean your carpets. I am sorry to see some bad reviews here. I can only guess that he had some bad eggs working for him and hopefully has fired them. How do you find good people anymore? It is tough and I feel for those business owners! I'll work for you anytime Mr. Carlson! read more

We had our carpet and area rug cleaned today by Mark and his assistant. The area rug looked new! I don't remember it being so fluffy and soft! He was punctual, very professional, friendly and did an excellent job. I highly recommend this company for your carpeting needs. read more

Had a really bad carpet smell and tried everything I could to clean the smell out . Was tired of that mil dew smell so a friend recommended me to Mark. Mark was so helpful and walk me through why the smell wasn't coming out and what things I could do to prevent future mishaps .Luckily it only took him a short amount of time for him to not only get the smell out of the carpet but it was very smooth . I would highly recommend this service not only will you get the best customer service but but the ultimate experience . read more

Mark arrived this morning to clean our tile and grout. He texted to let me know that he was on his way. After arriving, he explained to me exactly what he would be doing and the products he would be using. Mark worked diligently for several hours. The end results are amazing!! Price was very reasonable for the amount of work he had to do. This was the first time Mark had done the tiles for me. I have had him clean carpets a few different times and once again he has always done an incredible job. I highly recommend Carlson Carpet Care for any floor cleaning needs that you have. read more

Mark and Hillary did such an excellent job cleaning 3 of my rugs that I am ashamed I took so long to call them! They look brighter and even feel more plush than when first purchased. Their prices are very reasonable and the quality of work is exceptional! read more

Amazing service! Mark came out to clean our carpeting that was in desperate need of cleaning. (Hadn't been professionally cleaned in 3 1/2 years) When he left our home the carpeting was actually cleaner than when it was first installed! Mark left us with spot cleaner, shoe covers and helpful tips to keep our carpeting looking like new. He treated our home (Carpeting and furniture) as if it were his own. We will definitely be using Mark for all future needs. For someone looking for a true professional in this field... STOP looking any further than Carlson Carpet Care. Thank you Mark! read more

Our carpet has been peed on by my mothers dog. I have had him come out before about 3-4 years ago to freshen up the carpet. This time around it was bad my sister even complained to my mom how bad the smell was. The carpet before Jim and his son came to clean it was sticky feeling and smelled of urine. He said upfront the only way to get rid of that smell is to change out the pad and of course clean the top carpet and treat it with the enzyme cleaner. No point in paying to replace since she still lives here with me but Jim and his son did an amazing job. Her room smelt so much better, the hallway and he even did the landing on the stairs he must of saw something!! But what a huge difference. It's been about 3 weeks now since he's done it and it still smells clean, my husband and I put thick plastic over the fully dried carpet to hopefully help keep the urine from going through to the carpet padding. I will call him once we wanna replace and repair our carpets. Trustworthy, fast, honest, great communication and friendly and above all super nice guy!! Thanks Jim for a great job!! read more

I'd been referred to CCC by a friend who had been very happy with their services, and I'm now a fan as well. After a botched do-it-yourself carpet shampooing (who knew it could be difficult?), the berber carpet was left with some truly ugly black areas that I feared were mold. Mark looked at the situation, explained what likely had happened, and said he should be able to make it look good again. And he did it! He also made sure that doorways, furniture and posts were protected from any possible damage from the hose. I'll be using him again for tile floor cleaning. read more

Mark came to our aid when we most needed it. He left our carpets clean and looking great. His courtesy and professionalism make something like having your carpets cleaned a great experience. Great work, great value. Thank you! read more

Top notch service! Timely, efficient, fairly priced, and just an all around great company.

Top notch friendly service with fantastic results. Have used Carlson Carpet Care twice now, and I see no reason to look elsewhere. Awesome job, and I felt very taken care of! read more

Mark came out to clean our carpet and it feels like he put in a new one. He and his partner did a phenomenal job and finished within the time frame that was promised. Mark left us with a spot cleaner, footsies in case we needed to walk on the carpet while wet, and useful tips on how to keep the carpets in great shape. I will definitely be hiring them to do my yearly cleaning. Thanks again Mark!!! read more

Mark did a great job cleaning our mini sectional. He is very friendly and goes over the process in detail before he begins. I also really appreciate that he gave me updates on his ETA. I highly recommend! read more

From the beginning of the process to the end, I was completely amazed with this company. Mark replied extremely fast and got to the point. When he got to my place, he told us his plan, everything to expect, tips, and the price. He was extremely kind, professional and trustworthy. He came motivated and you can just tell he knows what he is doing. Such a hard worker. He got the place done fast. And made it look so easy. My carpet has years of stains, dirt, and damage. I am so happy with the results. AMAZING COMPANY AND WOULD TOTALLY RECOMMEND. read more

Mark and Hillary did a great job! My carpet looks like new again. The carpet dried quickly. They were in and out within a couple hours.

I have, in the past, had very bad luck with other carpet cleaning company's. So I was super reluctant to call anyone to clean my carpets, couch and chairs but they were beyond dirty so I had too. I randomly called Carlson Carpet because they were in front of me at a stop light and I am so happy I did!! Mark Carlson cleaned one sectional couch 4 area carpets, 8 dining chairs and my baby's glider chair and foot stool. His pricing was fair and his work was impeccable! My beige chairs , couch and rugs looked AMAZING! Thank you Mark Carlson! I will always use your company and tell everyone about it! read more

Mark is the best! He is so kind, and clearly cares deeply about his work and his customers. I have used him for years now, and we are always pleased. read more

Just had my stairs and upstairs bedroom cleaned by Mark this morning. The carpet looks fantastic! All of the stains that were there are gone now! 3 years ago i had one of the large carpet cleaning businesses clean the same area and they rushed through it and didn't bother to do a spot treatment. Mark did a great job today. Mark was very polite and recommended some treatment tips to keep our carpet looking great. He even left us with a bottle of area rug/upholstery cleaner to use in the future. I highly recommend Mark for any upholstery/carpet cleaning services. read more

Mark Carlson was really professional, extremely nice and did a great job! He did an absolutely fantastic job! He made our filthy carpets look brand new and he charged a great price. He is highly recommended don't look anywhere else. We will be repeat customers! read more

Mark Carlson was extremely professional and got every single stain out of our carpet! He was on time and we couldn't be happier! He even got hard candy out of our carpet which we didn't think was possible!!! We definitely recommend him! read more

dont call these guys nasty over the phone no truck cleaning system many add on charges if stains come back they wont!!! call anyone else!!!

Amazing Work! Mark and Hilary are very professional and take extra steps to make sure your house is left looking amazing. I had carpets cleaned in 4 bedroom and a living room and they turned out looking great. Even had old stains from my dog that they where able to get out. If you looking for great work and an honest company call Carlson Carpet Care. You wont be disappointed. read more

I have used Mark Carlson for years for carpet cleaning. He always does an amazing job--very professional, courteous, knowledgeable, and attentive to details. You'd never know that I potty trained two puppies in this house! I've recommended him to all my friends and neighbors and they have had the same positive experiences that I have. Highly recommended! read more

Mark was great. I called him to get a quote on our rental property and he gave me prices without upselling anything. When he came to the property on the day of the cleaning, he was prompt, very professional and understanding of our needs. He did suggest one thing when he saw the carpet which was to include Teflon spray/topcoat to have the carpet last longer but the cost was minimal and Mark and his team did a great job. We will definitely call him again for our other rental properties as well as our primary residence. read more

My husband & I have used Carlson Carpet Care over the years to maintain our carpet & have always received excellent service. We have recently undergone a plumbing disaster & reconstruction of our home. Once again CCC came out the day after I called to give us a hand in putting our home back together. We appreciate their expert work, attention to detail, & above all the excellent customer service we receive. We highly recommend Carlson Carpet Care. read more