I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

Initial review VS REVISED review: Mike is awesome and I can appreciate the fact that he has great…read morepride in his business/reputation! My first initial contact was through my car dealer almost 6 months ago (which he came to me) I did purchase an additional device outside of what the dealer covered that day. That device did stop working for me this week which I called and left a message (outside of business hours) and Mike called me back that same day and we were able to set up a time the very next day to meet and he reprogrammed my key fob in no time!!! I am so grateful for his professionalism and willingness to help so urgently. I was a little skeptical to call only because great customer service just doesn't seem to exist anymore but I'm so glad that I did call and everything went so smoothly. Revised: Welp the excellent customer service I once experienced went out the window this go round. This business will take your money give you faulty parts and blame it on you when it no longer works. I only used this service bc Lexus of Richmond sent them out to replace my car key, sold me on a key fob which I spent nearly $200 for and within 3 months the remote no longer worked. Replaced batteries only to realize that the remote deprogrammed (I've purchased key fobs from other businesses and never had to get reprogrammed 3 times in one year) I had no problem going to them due to the malfunctioning remote (travelled 30 mins) everything worked fine, then a couple months later the fob doesn't work again. I called and was grateful I only had to go 6 mins away to get reprogrammed only for 5 days later I go to unlock/start my truck in 20 degree weather w 3 kids and the doors wouldn't unlock. Texted and called asked could I please come to them today due to being 9 months pregnant and delivering my baby in the morning to get reprogrammed and was ignored sent to voicemail and told to stop calling. So now I'm left to use a key to manually unlock the driver door rush to start otherwise the alarm will go off and then unlock the other doors to let my kids in the car (2 under 1 years old) in 20 degree weather. Mike was my initial contact the first 2 interactions. These last two time was 2 different guys Mike was no where in sight. Spend your hard earned money at your own risk, this business doesn't have 1 star reviews for nothing.

Ran over my keys with my lawnmower, only me. Destroyed my wifes Honda key. Went by the dealer with…read morean extra key to get one made and they said they would need the car all day in addition to the key and gave me a price. At the time I didnt have the car. A customer of mine had used the The Key Guy so I sent him an email. Gave me a price depending on the type of key I wanted, was $100.00 cheaper than the dealer so my wife had him come by her work and in 15 minutes new key. Highly recommend.

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

ONCE AGAIN, I WISH I COULD GIVE ADT A ZERO…read more I'm really getting tired of ADT. After 3 months of ongoing problems, and finally a new panel. Never fully compensated for all that I experienced over 3 months. They replied to YELP and I asked I contact them. Not in the mood yet to deal with them. Now, for the past week including today, the panel date is stuck on 6:06 PM August 10, 2024. Today is August 17, 2024. The time is currently 12:10PM. I despise calling this company about anything related to the equipment and service. So here I go again. I have to be in a certain frame of mind to call them. It always put a damper on my day. And now is not the time. Especially after my last encounter with them. YELP should include ZEROs for ratings. So sick of this company and I'm stuck in a multi-year contract unless I'm able to afford to buy out of the contract at some point. I'm going to work on making that a priority. I can't go several more years of this incompetent service with malfunctioning and inadequate equipment. And as I posted previously, they lie. Again, I took pictures of the panel with the date and time it is stuck on. I don't know how to upload photos. Otherwise, I would attach them. Wish me luck with this rip off of a company. I feel the service is overpriced for the quality of service and equipment you get. I left them years ago, came back because I thought they would be better over time. NOT SO! AGAIN, I WISH I COULD GIVE ADT A ZERO!

They never returned call, so I called someone else. Very surprised. Going back to Richmond Alarm…read moreCompany. They are very professional & have done work for us before. Thought I'd find someone a little bit closer, but what's the use if they don't call back

After pricing Home Security systems form ADT, Richmond Alarm, and Dynamark, I chose Security…read moreLogistics. Unlike their competitors their pricing was straight forward with no hidden costs or sales gimmicks. The system Security Logistics offered was functionally superior with a color touchscreen. Plus I own the system from the date of installation and they don't require a long term contract. Their installer was prompt, professional and friendly.