Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

Jesse helped me out. Wonderful service - good price, and overall great customer service!read more

Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

Horrid service after Johnson Controls bought them out. They WERE great, locally owned, and…read moreresponsive. Now they badger you for invoices you have already paid, using an Indian Call Center. Prices for monitoring rise constantly. We are delighted to have installed our own system and can give this rotten firm a final good bye. Wish I could give 0 stars to this arrogant, out-of-state company that hoovers up and ruins local companies.

Richmond Alarm does the burglar alarm monitoring for a property I manage. The alarm went off and I…read moreneeded to speak to them. I have been on hold for 55 minutes. That is unacceptable. On Monday I plan to fire them and hire a monitoring company that actually answers their phone.

I recently had the pleasure of upgrading my old security system with Johns Brothers in Midlothian,…read moreVA. Johns Bros was my monitoring company so when I starting to have issues with my old system, I reached out to them and had a very productive interaction with Curtis, one of their Sales Consultants. Curtis was informative, responsive to my many questions and provided a very fair upgrade quote which I accepted. The next phase was install day and I had the most fantastic experience imaginable when Kevin arrived to do the work. Kevin is one of the most experienced and capable technical people I've had then pleasure to experience. And his customer relations skills are every bit as strong as his technical skills! Finally, I will call out Angelo, who was responsible for assessing my issues and directing me to Curtis for the ultimate resolution. Angelo spent much time answering my questions and did so with the touch of a highly skilled customer support professional! Bravo and thank you to the entire Johns Brothers team!

Originally with Dynamark. About a month in the alarm went off at 2 am and I proceeded to respond…read morewith guns drawn. It was just me, my family, and our shadows. Apparently they installed a faulty censor. Camera randomly stops recording. Most recently it took 5 emails (that they never responded to) and a phone call this morning to ask how to enroll in the military discount. Apparently this is only for new accounts. I guess actually serving in the military and having a paid account isn't enough I was told I could add more services to possibly qualify. What a slap in the face.

Today was my first time using Richmond Security. Adam was super helpful and provided tips to help…read moreme save money. I am impressed!

Went to the office on 2 separate occasions to look at safes. The 2nd time I went to negotiate and…read morepurchase a safe. We started to draft an order and the only way they knew what to order was by going off a website belonging to an online retailer for American Security Safes. They did not know the options available. The store manage took my information and said that I would be mailed a quote. That was several weeks ago and I never heard from them. Check other options first.

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

ONCE AGAIN, I WISH I COULD GIVE ADT A ZERO…read more I'm really getting tired of ADT. After 3 months of ongoing problems, and finally a new panel. Never fully compensated for all that I experienced over 3 months. They replied to YELP and I asked I contact them. Not in the mood yet to deal with them. Now, for the past week including today, the panel date is stuck on 6:06 PM August 10, 2024. Today is August 17, 2024. The time is currently 12:10PM. I despise calling this company about anything related to the equipment and service. So here I go again. I have to be in a certain frame of mind to call them. It always put a damper on my day. And now is not the time. Especially after my last encounter with them. YELP should include ZEROs for ratings. So sick of this company and I'm stuck in a multi-year contract unless I'm able to afford to buy out of the contract at some point. I'm going to work on making that a priority. I can't go several more years of this incompetent service with malfunctioning and inadequate equipment. And as I posted previously, they lie. Again, I took pictures of the panel with the date and time it is stuck on. I don't know how to upload photos. Otherwise, I would attach them. Wish me luck with this rip off of a company. I feel the service is overpriced for the quality of service and equipment you get. I left them years ago, came back because I thought they would be better over time. NOT SO! AGAIN, I WISH I COULD GIVE ADT A ZERO!

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.