This was about as painless as buying a car can realistically be. I found the car I ended up purchasing through CarMax at a Virginia location. The specs checked out, the price made sense, and I was already comfortable with the brand. Rather than driving down to Dulles, I paid the $99 transfer fee to have the car shipped to my local CarMax in Maryland. Between saving the trip and avoiding the hassle of a Maryland inspection, it was an easy call. I had my financing lined up before I ever walked in. I arrived around 4:45pm on a Tuesday, test drove two cars, purchased the first one, and was out the door before 7pm. That level of efficiency is rare when buying a car and was genuinely impressive. I ended up purchasing a Honda Pilot. One of the biggest positives is CarMax's inspection process and return policy. Having what is essentially a 10-day test drive took a lot of pressure off. I still brought the car to my own mechanic during that window, and it received a clean bill of health. This is the third car I've purchased through CarMax, and the experience has been consistently solid. No pressure, no games, and no wasted time. If I buy another car in the future, I'll happily go through them again. read more

CarMax - Picked up my Honda Pilot here. As easy as it gets. - Used Car Dealers Near Me - Ellicott City, Maryland

left me on hold for 15 minutes, then they just hung up on me before i could even speak with anyone.

Found our SUV online, drove 2 hours to the location and test drove it, immediately fell in love! They had us in and out so quick, customer service was amazing. we received the registration and paperwork in the mail in under two weeks! So quick. will def buy from them again! read more

So, I randomly got into a rabbit hole a couple Of months ago and started looking for a car, so started shopping around to see how much my Corolla 2014 will get me. From all the marketplaces and dealerships i went to, none of them came close to car max offer. Funny, anytime I went to a dealer and said car max is offering this, the look of dejection on their faces lol. I didn't bite initially on the offer, but went three weeks later, they did a re-inspection and luckily it was still the same offer.. people were friendly, service was nice, check in hand I was out if the door. I cant recommend them enough if u are in the market to sell your car. read more

I have called CarMax on December 21 because I discovered I was never given the key for my lug nut locks. I had a flat tire and couldn't change the tire. I was told I would be called back within 24 hours, but wasn't. I called again on the 22nd and 23rd. On the 23rd I did get a call back, but only to be told to expect another call. I never got it. I called again on the 25th and 26th, yesterday (the 28th) I finally had my car towed to a garage for them to cut off the lug nut locks. I am curious how my car passed the complete inspection without the lug nut keys. It is also kind of ridiculous that CarMax left me without a car for over a week so far. read more

Well I'm back doing the auto purchase again and I will sadly miss Carbiz..... This time after trying to purchase a car the regular way with even more games I got no where not to mention they all got tried to over charge me with over 5,000 dollars in Junk fees. This led me to Carmax where I was taken seriously with respect and kindness; once I picked my vehicle I was on my way to purchase and they didn't have a problem with my blank check from my credit union either. This whole experience was easy, quick and painless, without me having to come out of character with the nonsense that the regular car dealers try to play. This is the best way to buy a car and not get ripped off...... Carmax I will see you again. read more

Another good Carmax location. Pete is outstanding and has assisted us on numerous occasions, and we returned to see him on Saturday to test drive another car. He has been honest and helpful with us every step of the way. He wants you to be happy with your purchase and isn't out to screw you the way car dealerships and sales personnel are. This is a location where all staff and team members have been pleasant and helpful, and I would highly recommend visiting here. Though we did not purchase a car here, I would return to this location and see Pete in a heartbeat! Highly recommend!! read more

Rinky, in the business office, needs to be trained in how to work with people. Our purchase was going smoothly thanks to our associate, Michelle. However, things came to a halt when Rinky got involved. We paid a portion of the cost on a debit card. Rinky claimed that it did not go through (although we could show her on our app that the money had been taken from the bank and sent to Carmax). She eventually made a phone call, and came over and said it would take 10 minutes for someone in IT to call her back and confirm the payment. It was TWO HOURS before she got things sorted out and we were on our way. She never apologized for the delay, and she never demonstrated any urgency in getting the problem fixed. We had to ask her to follow up with another call. We had to ask her to check with the manager to see if there was a workaround. RInky demonstrated that she could not care any less about wasting our time. Rinky has a pleasant smile and a calm demeanor, but she needs to learn empathy and how to work on behalf of the customer when there is a problem due to a Carmax snag in the process. read more

Buyer Beware: Had dream 2021 RST CHEVY SUBURBAN transferred. Windshield was broken in transit. CarMax of Ellicott city replaced the factory windshield wi a Safelite windshield and the price remained. The rims were totally torn up and the dealer would not lower the price (it was not indicated in the pictures), paint was chipping a lot on the trunk of the vehicle near the bow tie. The sales lady was rude when I kept asking about the tire pressure light for a truck that they said was ready for me. My check was already cut from the credit union. I asked to speak w manager. Very littler follow up!and follow thru. AND after 2 weeks the truck was still dirty had the previous owners belongings and trash in it. SUBPAR. Worst experience. BRANDYWINE and Laurel was a much better experience and I live in EC. Buying a $55k car and gettting McDonald's service. Ridiculous. The rims are $2600 and they painted some polish over them. Crazy!!! read more

I had a great experience selling my used vehicle at CarMax of Ellicott City, Maryland. I had shopped around for a replacement vehicle but I decided at this time to just sell my used vehicle due to the current high values in the used car market. I did an online appraisal with CarMax. I then set up and appointment time, drove my vehicle in. The professionals at CarMax inspected the car and then gave me my in person offer (which matched the online offer price). I signed some paperwork and the sale of the vehicle was completed. This all only took a few hours of time. I could not be more pleased with the experience of selling a used vehicle here. I had shopped around for prices and CarMax gave me the best offer. CarMax is professional and courteous. Great experience! I also shopped for a new car at CarMax even though I decided not to buy at this time. The photo is a Nissan Frontier that I test drove. Shopping at CarMax is also a great experience but because of the high values of used cars currently I decided to wait to purchase. Fortunately we already have multiple cars in our household to make this possible. The cars at CarMax are all great choices and they all are in great condition from my experience. The Nissan truck that I test drove was beautiful. The sales people were friendly and courteous professionals. Again a great experience. I recommend CarMax of Ellicott City, Maryland for used car shopping. When I do purchase a car here I will update my review with that information. read more

CarMax - Nissan Frontier for sale at CarMax of Elliott City, Maryland. - Used Car Dealers Near Me - Ellicott City, Maryland

I had a positive experience buying a vehicle through CarMax Ellicott City, however there has been no follow up since I purchased the car. There is a small issue that we noticed before I purchased the car. Pete Mack, our sales associate, assured me it would be addressed in a timely manner at no charge. No one has returned my calls or emails and I haven't heard anything from the service department or sales consultant in the several months since I bought the car. I did appreciate the no pressure environment and the opportunity to test drive various makes, but this is so frustrating. I do not feel CarMax cares about customer relations. As soon as the check cleared, it has been radio silence. I hate to resort to negative reviews to get assistance, but here we are. Will update review if anyone returns my emails or the parts show up. read more

CarMax - Used Car Dealers Near Me - Ellicott City, Maryland

Thoroughly disgusted with this location. The salespeople are all smiles when you're buying, and overjoyed when you add an extended warranty. But that apparently is where the happiness ends. Once you decide to buy, you're handed off to a group of people in the back that don't seem to have things coordinated too well. I don't understand why it seemed that any question I had got me referred to another person, or even yet another person. But now the real fun has started. I've now made four attempts to get a service appointment by phone. After going through the now obligatory press 1 for this, press 2 for that menus and the common getting put on hold when they're busy, Carmax has added a new twist. Now, after only a couple of minutes, you get dumped off by the robot telling you that service is unavailable and to leave a message. Well... I've now left four messages over the course of three days and I'm still waiting for a callback. Needing my truck for an upcoming trip, I now have to go to a dealer which costs me money, even with the warranty. Thanks Carmax. I'll be filing for a divorce as soon as my truck is paid off. read more

Awesome car buying experience of 2019!!! My daughter bought her very first car at CarMax Ellicott City and it was truly an awesome experience for my teenager. Her salesman was Tomas W. and he was excellent. From the time she spoke to him on the phone about the car, he had it delivered in less time than expected. He was very professional and stayed with her every step of the way. This by far was the fastest car buying experience I have ever witnessed. We were truly in and out with all paperwork, deposit, test drive and cleaned in 2 1/2 hours and no more!!! If you are looking for that new car, give CarMax Ellicott City a visit. You won't regret it. read more

CarMax - The new car complete with a bow!!! - Used Car Dealers Near Me - Ellicott City, Maryland

I had a very good experience here. I was looking for a certain car, they had it, and made the deal happen. The staff was very nice, professional, and comforting. The service department and the business office was the best. Thank you all very much. read more

I had a wonderful experience at carmax! I recommend everyone to come and get you a car or truck of your choice! The costumer care was incredible! read more

CarMax - 2016 expedition - Used Car Dealers Near Me - Ellicott City, Maryland

We recently purchased a car at this Carmax. The sale went smoothly, we got just what we were looking for, and the service was excellent. Our sales associate, Kyve Fevrier, was knowledgeable, friendly, and very professional. He made our experience read more

I needed to sell my 2018 Toyota Prius. All in great shape, clean and regularly maintained at Toyota Catonsville. Online CarMax appraisal came in at $22,600, good enough for me. Went to CarMax Ellicott City (with the dudes jumping up and down with billlboards at the entrance). I like the psychological trick of making you stand up while filling paper work while the CarMax clerk is sitting behind a desk (no seat is offered to customers selling their car until they are asked to wait for someone to get back to them...). I waited an hour and was informed in a very theatrical way (" Oh, no one gave you the new estimate, sorry about that... " , and the rep very slowly lifTs up a sheet of paper uncovering the document with the new offer...). They could only offer me $12,000 because the vehicle had been in several accidents, none of which could affect the quality of the car. I left immediately and went to Toyota Catonsville. A very professional representative handled the purchase and offered me the $22,600. Before you go to CarMax and get skinned, try your car dealership. On the plus side, the place is clean, hence the second star. read more

CarMax - Prius 2018 - Used Car Dealers Near Me - Ellicott City, Maryland

The salesperson, lied to us. We had a car transferred to their location. We test drove the vehicle on Wednesday and told him we were interested. He said he was off until Friday. We called Friday to meet up with him. His voicemail indicated he was off. We left him a message. Instead of calling us, he sent us a message and said someone else put the car on hold so it was no longer available. Really?? We asked him how someone else could put the car on hold. He said he could not hold it after we test drove the vehicle. Really?? But he held it for us. Really?? Don't trust or support this location! read more

I purchased a used Volvo from CarMax Ellicott City, Md. 17k for a 2015 with 9k miles. When I test drove the car, I specifically asked the man about the battery and tires. He assured me that they check for dry rot and replace the batteries if needed. WELL! 3 months go by and it's colder than a witches... In Baltimore. My battery, dead. So I call since it still should be under warranty or covered by the extended warranty I purchased. "Batteries are not covered". $150 later I have a new battery. Then my tire blows from the nitrogen in the tires expanding and deflating from the cold. Goodyear tells me I have dry rotted tires. $900 later, new tires. Do not trust these people. Sometimes a deal is just too good to be true. And in my case, dangerous. If I had been on 95 driving when the tire blew, I may be dead. I would've paid an extra $1k originally to to keep my family safe. read more

Had an awesome experience with Rob at the Ellicott City location. This is the second car I purchased from this Carmax. The first one was a great car that never gave me any trouble and I expect the same from this one. Either way, the next time someone I know is car shopping, I will send them to my boy Rob. Rob did what I thought was going to be impossible. I was in an accident that totalled my car and left me without a way to get to work and basically live my life. I had no money to put down and not the best credit (but not the worst). But I needed a car desperately. I went to a Toyota dealership in Catonsville and was told I needed a co-signer or $1500-$2500 for cash down. Not an option. Was feeling panicked now.... Okay Sunday - One more day to slay the car beast. I girded my loins and prepared for the worst but before heading into a buy here/pay here place (where I have never been able to purchase anything but lemons) I decided to give my Carmax a try first. Was not expecting much after Toyota dealership, much less a miracle, but within minutes Rob had multiple offers for me. The clouds lifted and I thought to myself maybe ol' Robby boy is going to make this happen for ol' Nik-Nik . And this dude did!!! He was honest and told me which cars would be best, which ones he would stay away from, and didn't string me along. I was done with the whole thing in about 4 hours, and driving away with my 2016 Chevrolet Cruze with Blutooth just like I wanted. I actually love this car already! It's a change I wasn't expecting on a Tuesday, three days before my son's birthday but I thank God I walked into Carmax and that Rob Unger was the first one to walk up to me. He is smart and super professional. I had no money for cash down but Rob got me a great deal, a great car and only $200 Down! Yeah, I guess I can scare up $200! Thank you Rob!!!!! I'll never go anywhere else, as having a car guy you can trust and that you actually like is worth GOLD. A million times Thank you Rob and Carmax, You saved my a**!! read more

This was by far the absolute worst car buying experience that I have ever had. I went to carmax in Elliott City on 7/13/22 to purchase a Nissan Murano. Since I did all of the financing prior to arriving, I was supposed to just go, sign the paperwork and leave with my new car. I was there for 2 1/2 hours . 21 hours after purchasing the car, the service engine light came on. I called the service department and the lady I spoke to told me to bring it in and they would turn it off. I told her that wasn't good enough, I needed to know why the light came on. Her response was that it probably just needed an oil change. I have owned a lot of cars in my life and the service engine light never came on because I needed an oil change. I called and spoke with the sales manager and told him I wanted to return the car. He said he would set me up with a service appointment, give me a rental car and then we could take it from there. I asked why I had to make a service appointment and he replied with "because you have to take care of the mechanical issues first". I had to remind him that their return policy is 30 days no questions asked. He set me up with a 4pm appointment to do the return paperwork on 7/18/22. 2nd day of having the car, the battery light and ABS light came on and then the car stopped driving. I called the service department again and told them they needed to come pick it up. Let them know that both keys were in the cup holder. After work I called the sales manager and asked since they already had possession of the car if I could just come in this evening and do the return paperwork. I show up with all of the paperwork from the sale and waited while the training manager tried to figure out how to do the return. He finally came to me and said they couldn't locate the keys and asked if I could call the tow company I used to find out where they were. I had to explain to him that their service department is the one who towed it. I walked over to the manager that was training him to find out how long this process was going to take. He said they couldn't do anything until the keys were found. So here I am, an hour later waiting for them to figure out where their service department put the keys to the car. They finally locate the keys. Had to wait while the trainee went outside to make sure the keys worked. He was gone 15 minutes. Had to wait another 15 minutes for the paperwork to be printed so I could sign them. I never leave negative reviews for a company. Everyone is struggling. Carmax sold me a lemon and made me jump through hoops to return it. They still owe me the $2500 deposit I put down on the car. They said they will mail a check in 7-10 days. Be very careful about purchasing your car from here. Make sure you check it out real good. Go directly to the dealership to purchase a used car. And don't let them make you jump through hoops if there is a problem. read more

they don't pick up the phone. they could not print my plates when i was there due to an error. they said they would call in a day or two, but no one did. i've called about getting my license plate so many times in the past week and nobody has gotten back to me or even picked up the phone. it has been about two weeks since i got the car. they suck. don't go here. i think this is an awful establishment. once u drive off the lot they could not care less if you die in a bloody car accident seconds later. they are money hungry jerks. (not the workers the rich mfs who run it) don't go here i'm mad, trust me it's not worth it. carvana for life read more

Low-pressure buying experience meets quality customer service and opportunities for selection. I recommend walking around the lot and checking out options independently and then following up with a sales consultant but either way it was a streamlined, transparent and a fantastic experience! Especially after experiencing horrible situations with independent dealerships in the area. read more

Not a good experience a all. I was told I had an appointment and that the car I wanted to look at would be ready for me to drive when I got there. The exact opposite happened. The person I spoke to wasn't even there. No one could find the car that I had shipped in to look at. Even the manager was rude. read more

I visited this location multiple times and received a great experience each time. I called frequently for additional information and received great service. Ultimately this led me to purchasing a car, it was transferred from another location in less than a week. Andy was beyond helpful and made the process very smooth. Very appreciative! I would return for any new car! There was zero pressure to make a purchase or sway from what I was looking for in a vehicle read more

My daughters mother, and I'm a father of a hard working child who went to purchase a car with mom this weekend of September 10th,, my daughter shared with me her experience. I wanted to return with her to see if we would get the same experience and have this clown dude talk to me a man in the same way. Manager of sales, weekend big boy, Bobby . He Accused my daughter of theft and threaten to file a police report if she didn't return the car. Yes, she had gone over the 20 minute timeframe for test driving they had gotten caught in rain weather and had to reroute back to the dealership she told him she was on route back over the phone. The sales dude continue to talk to her in a disrespectful manner when she pulled up and walked in, all the clowns were sitting there waiting for her big boy Bobby told my daughter to return the keys he needed to secure the vehicle, that was never a problem for her to do , then showed her a document stating she would not be allowed to take the car for a 24 hour Test drive which they had spoken to the manager John the day before about the arrangements and the overall sales experience score, which was poor at this location.! My daughter was more than 90% sure we probably were going to purchase the second vehicle. He told my daughter and her mother to their face, You would not be allowed to test drive any more cars. You have a history of being a problem with our dealership? Where is he getting that information? I want to know, I want to know from the Carmax Headquarters 12800 Tuckahoe Creek Pkwy. Richmond, VA 23238, share that with me. For the record My family made a purchase 2yrs ago at carmax, Frederick, Maryland." We are what's known as returning customers " My daughter was prepared to put more than half down on the purchase of this vehicle, which she stated she had a 90% chance of purchasing it the day of the test drive, the same process our family used last time with this car dealership and they advertise it in writing. I'm a little confused on your thinking all that inventory on the lotttttt...and they're not interested in making a sale? Then they try to size my daughter and her mother up? both are career professionals, one is a government worker for over 25years and my daughter, the purchaser is a career master degreed paralegal for a law firm, Apparently she was way above your paygrade and intelligence, but we will be educating them about our experience at their corporate office in Virginia as well as making sure our colleagues , family and surrounding communities know our experience at Carmax Ellicott, City, Location, in baltimore Maryland is a Never purchase or recommend, it's a circus of clowns do yourself a favor and visit or work with quality car dealerships top notch in customer and sales relations. CM , Watch how you speak to women buyers read more

I brought my car Kia optima from carmax in October of 2021 and the engine blew a hole in the engine block on June 6 I showed them all my service history and my car is still under the carmax care today is June 26 and still nothing is being done I keep calling and calling to see what is going on no one has any answer. I've spent so much money on Lyft to go back and forth to work or I may have to call out because I can't afford a Lyft. They won't give me a loner vehicle til after the inspection smh this is so frustrating and inconveniencing me read more

Great experience overall. I had a car transferred from a VA location to look at. The sales rep I worked with kept me informed from beginning to end of where the car was throughout the transfer process. All told, it took about a week. When I went in for a test drive, there was no pressure from the sales rep to buy; he was relaxed and informative the whole time which is 10 times better than other experiences I've had from dealerships. We also had a trade-in vehicle which was appraised while we test drove so no additional time wasted. Appraisal was fair and I got what I expected. Overall process (test drive, appraisal, signing all forms) took about 4 hours. Great experience from rep Bill B. read more

Great experience selling a vehicle to CarMax. I completed an online offer ahead of my appointment. It took 20mins for CarMax to check out my vehicle and come back with an offer. Their online offer matched the in-person offer exactly! I had a unique situation where I was selling a vehicle on behalf of an estate and I did not have all of the paperwork necessary to complete the sale on the spot. Patrick, Eboni, and team helped me get necessary paperwork to get the vehicle sale as close to completion as possible to I could return home to Atlanta and complete the sale remotely (upon receipt of some outstanding paperwork). I really appreciate everyone's professionalism and willingness to go the extra mile to help me out! I highly recommend CarMax Elliott City if you are looking to sell a vehicle. read more

I feel bad giving a 1 star, but I'm sorry this place just can not handle covid. Illegally sold me my car without MD state inspection. Broken windshield wipers and in need of an oil change. Calls me relentlessly and expects me to return the car and drive a rental. Unorganized, be prepared for LONG wait times due to covid (limited people being helped at once) they also just are not honest. When I purchased my vehicle I was told the plates machines was broken, and given a temp tag, the temp tag expires after 3 months, I go in to get my plates, and am given another temp tag. I had to make way too many trips to the dealership, lots and lots of hassle. I am PISSED my car wasn't inspected. read more

Wow!!! World Class customer service. From the minute I walked in to the minute I left. Siwan my salesman was great. He knew a lot about the car I was interested in. He never once over sold me. He spent a lot of time getting to know the kind of driver I am and the kind of car I wanted. I have purchased my last three cars from Car Max. This being my forth I would say I am now a loyal Car Max customer. This is a smaller lot for Car Max (I think), but the selection of cars were top notch. When I walked in the ladies upfront let me know they were very busy today, but if I wanted to walk the lot all the cars were unlocked and I could check them all out. They also offered to take my phone number so as soon as a salesperson was free they could locate me. Another thing was as soon as I walked in they immediate approached me. Rather then me having to walk to them. Once again Siwan was amazing. He is a car guy at heart and you can see his enthusiasm for it. Wether you live in the area or not it's worth the drive. read more

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Ali helped me through the process of looking at vehicles in my price range, transferring a vehicle from another Carmax, and gave me helpful feedback on vehicle quality. Everything was completed via appointment. The cars were cleaner than other used car dealerships but this was still lacking a bit due to COVID and staffing shortages. Also of note, this dealership has less vehicles than the Carmax in Laurel. But, you can request a vehicle be shipped from another Carmax and it's fairly quick. Overall, I left feeling happy with a vehicle that had all the bells and whistles I wanted in a price range I was comfortable with. read more

The experience was OK. Not great, not special in any way and I guess when I spend $20,000. I'd like to feel special. The sales woman didn't know enough and was slow to find out info for us. Gave us incorrect information so that when we were signing papers to buy the car, we were surprised at wrong info. It wasn't enough to be a deal breaker but certainly would never work with her again or recommend her. CarMax it's self was also OK. I've had my certified toyota car for 10 days now and have to take it back for service....not happy about this. The car wasn't clean when it was delivered. Windows were smudged and hard to see out of - felt like the cleaning was rushed so that the sales woman could move us on. Will see how the service issue gets resolved tomorrow to see if we can recommend CarMax at all. read more

I purchased a used BMW 2015 X4 back in September of 2019 at this location in Ellicott City Md. The car was transferred from Philly Pa and sent there I was told to be reinspected and clean for me to purchase it. I got there looked at the car and noticed it had a few issues my driver door was peeling I asked if they could replace it, my sales rep said he would put a work order in to get it fixed, I said ok waited for them to contact me and a month went pass and I had to call them ask what was the hold up they put me on the phone with someone who told me to take pictures and send it to them when the parts were ordered they would call me to set up an appointment to fix it. Another 2 weeks went pass they called an NDA said to come on Friday I then took my car sat inn the lobby for 2 hours for a service member to tell me they didn't carry the adhesive to put the part on the door I had to take it to BMW I was upset that I took off work and wasted my time but I said ok and I asked for the part and was told They couldn't give it to me and to tell BMW to order and fix it WHAT!!!! Ok fast forward Now anyone who knows Beamers know you get a oil change every 9/10000 miles 2 weeks later my car says my oil is low I take it back to BMW where they tell me oil is now leaking (1 month 2 weeks) in the car I pay to get the oils changed EARLY and the O ring replaced that was no good another week later I noticed my car had been running strange I took it back to BMW and they did a courtesy check lifted my car and the 2 back tires were dry rotted and bald ($808 for two tires by the way and I live in Pa so they wouldn't have passed inspection. Fast forward yup again and my back brakes were on a level 3 standard BMW is a 14/16 these were almost at my Roaders now not Unless your an idiot no one is slamming on the brakes on a Beamer that much to be replaced in a few months. And I'm not at all saying that they had to put brand new brakes on there or brand new tires it's used but at-least decent, Fast forward and BOOM the fucking radiator is leaking coolant ARE YOU KIDDING ME!!! I'm not a mechanic but I'm pretty sure a radiator on a car should last 8-10 years of life if not the whole life of the vehicle it's a 2019 it's a now 5 year old car the previous owner you can took care of it for the most part no accidents etc and if the car was reinspected from Philly then this shouLd of been caught I talk to the manager Brandon and Brenden or Brennan how every you spell it and nothing but disappointment I talked to the corporate office in VA and they too are no better with. Ellicott City said I should of bought the car under 4 thousand miles and they would of replaced it but I was under the impression with my Max car I was supposed to pay a 500 deductible and they only covered major things so I paid out of pocket Corporate tell me they can only pay me back for a oil change because all of these things met their standards WELL YOUR STANDARDS ARE PRETTY LOW IF THATS THE CASE after there's been nothing but issues since I've had the car in this now 90 days. And see my problem with you big corporations is you got your money the bank cut you the check for me to drive it Off your lot and the little stuff that I'm asking for reimbursement is nothing compared to what I paid. My wanted a Beamer for her birthday this year I'll be going to BMW or another dealer I WILL NEVER BUY ANOTHER CAR FROM THEM AGAIN! This has been the worst used car experience I've ever had and this is my first time here. read more

Overall a much better experience than the Laurel location in my opinion. It's smaller and more intimate but on the flip side it's also much slower in terms of them having both a smaller sales staff and an even smaller mechanic staff. My purchase should have been really quick but thanks to the backup in the garage I was here for five and a half hours. Not even kidding when I say I was in the waiting area and watched two hours of Family Feud awkwardly with others in my position. Still, way better than Laurel. Just build a larger garage and hire a few more mechanics and they'll be set. Otherwise, great experience. read more

Went to get an appraisal and hours later, drove home in a new vehicle. Absolutely no pressure to sell or buy. The car I sold, got an appraisal higher than the KBB value. My salesperson Pete was cordial and professional, made things easy and smooth. My only negative is the wait time at the business office to sign the papers. I probably had to wait a good hour and a half, just idly waiting while they were catching up. Other than that, it was a fairly pleasant experience. read more

Great car buying experience. Beware of service dept. they are not on same page as sales dept. I was told that certain items on the car would be addressed by service dept.(new wipers, steering, etc). That was not completely true. Service guys are nice enough but be warned --have them take care of all service issues before you agree to buy the car. read more

When I went to the Ellicott City Carmax, I was greeted kindly and got what I consider to be a fair offer on my car. So that's that. But within 10 minutes I knew I wasn't going to be a customer there. The salesman I was introduced to called me a "good girl" multiple times (I'm 31, just old enough to not want to be treated like a kindergartener) and was told that "Volkswagens are retarded" and I shouldn't buy one. Let's just stop right there. I know that people can be overly politically correct about throwing around terms like "retarded." I am in the camp of people who take offense to the word being thrown around as a pejorative. I have family members with developmental disabilities. I don't advertise it; I don't open conversations with it, and I'm not ashamed or embarrassed by the fact. But if you're a big enough jackass to use that word to a complete stranger--mind you, a stranger you want to give you a lot of money--then no, I'm not going to shop at your establishment. There are plenty of other places to take my money. Some people might not care about the use of derogatory terms like that used in casual conversation. I do. In addition to being ignorant and cruel, it's classless and tacky. Also, you're in a business setting! How is that even remotely professional? Answer: it's not. It's no different than using a racial epithet or a slur against someone's sexual orientation. You want to spew that ignorance with your friends? Whatevs. That's your right. To me, that's a dealbreaker. Also, I'm not going to be flattered when you call me a "good girl" 10 times. I'm going to think you don't respect me enough to treat me like an equal if you refer to me the same way as a well-behaved dog. I walked out of there without causing a scene or flipping over a desk, though I was tempted. Instead, I took their offer to another dealership. They matched the offer and I bought a new car from them. Norris Honda--not Carmax-- got my business by being professional and treating me with respect. read more

DON'T WASTE YOUR TIME EVALUATIONS ARE DONE THROUGH AUTO TRADER WEBSITE........... FRAUDULENT COMPANY I was offered 9500 for my 09 Acura TSX With a minute surface sratch... really so carmax can turn around and sell for $15000 and make an extra $4000 on top for the bank... this country needs USERY laws read more

Great Service. I knew what I wanted and found it online. I surprised them and came in earlier than my appointment. Adrean was able to help me and he was a solid dude. No games, no mess. This was the quickest car buying experience ever. read more