I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very knowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!! read more

This will be my go to dealer for every car I ever buy from here on out. The outside is not glamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership. read more

I purchased my second vehicle from these guys. If you are in the market for a luxury vehicle in the DMV area do your homework then give Universal Auto Grouo a try,,, you will not be disappointed. read more

Universal Auto Group - 2019 Maserati Levante - Car Dealers Near Me - Silver Spring, Maryland

just purchased my 2nd car from universal and couldn't be happier. they are honest, and know their stuff. Shane is very easy to deal with and accomodating. everyone there is so friendly. they entire experience was GREAT. i'm a customer for life read more

Best car buying experience! I will never buy from anywhere else. Once you experience the service and expertise of these guys you will see why this is your first and last stop for vehicles. Great selection, value, and they make the whole process painless. We will be buying more in the future from them! read more

Love this place. Everyone was super helpful and are very straight-forward in how they approach selling cars. Got the best deal on the best BMW I could have hoped for. Better selection and no hidden fees, charges, surprises that you would face at the big box dealerships. Chip and Jessica are superb. When you have gotten tired of schlepping around other car shops, come here and be treated the way you expect. Highly recommended. read more

Great experience from start to finish! Jessica and Chip were the best. Very honest individuals. Jessica worked hard to get me approved and get me the best deal possible. Chip had excellent communication from start to finish and was helpful with getting me familiar with my new Porsche. Would 10 out of 10 recommend!!! read more

I was pleasantly surprised by the level of service, attention, and general professionalism at the Universal Auto Group. Sean Sarraf, salesman, wasn't pushy and allowed the vehicle to sell itself. Stew Beloff, financial advisor, actually worked in my best interest to ensure all terms were agreeable. You couldn't (wouldn't) ask for a better experience. If one is seeking a top notch buying experience, look no further than the Universal Auto Group. Charles Porsche Taycan read more

UNIVERSAL AUTO GROUP ROCKS!!! Purchased a fully loaded 2017 BMW 330ix Sport Wagon, the unicorn of BMWs, and couldn't be happier. Extraordinary buying experience. No pressure, no hassles, no BS. Took the vehicle in for an independent inspection and the few issues that arose were handled quickly and professionally. Sean was impressive with the speed in which he solved the issues without any drama. Also, there is no haggling on the price, and Alex took care of the loan paperwork and tags in the blink of an eye. (Merci Alex, Allez Les Bleus.) Our only issue was the that the batteries in the key fobs were dead, but Raj took care of that as well as going through some of the car's high tech features. He did so with patience and a great sense of humor. My "favorite car salesman." In all, UAG made buying a high end car an easy and pleasant experience. I highly recommend Universal Auto Group. Thank you Sean, Alex, and Raj! read more

We had a great experience with Peter at Universal Automotive Group! We found a very nice GL350 which is just what we were looking for. Even though we were several hundred miles away, Peter made the experience very personal with numerous calls, texts, and FaceTime videos. We needed the car quickly and Peter was kind enough to meet me after hours on his day off so I could pick the car up. Look forward to buying another car from them in the future. read more

Universal Auto Group - Car Dealers Near Me - Silver Spring, Maryland

Universal Auto Group is an excellent dealership to do business with. I purchased a 2002 Chevrolet Corvette which was in immaculate condition. Raj and Sean both helped in the sale of the vehicle. They are both very attentive and answered all questions. I was allowed to test drive the vehicle as long as I wanted. Their pricing was extremely competitive and there was no pressure to purchase the car. I highly recommend this dealership for your next purchase. read more

Not enough stars for UAG! Most reviewers said it all. UAG is the epitome of what ALL used car dealers SHOULD be. The USAA endorsement was impressive enough,The ENTIRE process was as described by David and other reviewers. Looked at SL550 in Manasses, VA Car was dirty, and it just didn't 'feel right' speaking to the dealer. Left and glad I did. Found a 2015 SLK 350, with Designo paint/leather, air scarf, AMG wheels, loaded with extras AND still under WARRANTY! Looks like a brand new car. Saved $ through USAA Car buying service, got great trade in for my car and a dream car! UNIVERSAL AUTO GROUP is THE place, the ONLY place to buy a car. read more

Had a great experience purchasing a used Smart car from Universal Auto! The whole process was incredibly quick and painless. After scheduling a test drive, I submitted a financing application online, and all the paperwork was ready to go after our test drive the next day, and they managed to get us a great interest rate. The sales approach was also very low pressure, which I really appreciated. Everyone who works there is also very friendly and helpful. Would definitely love to work with them again in the future! read more

I've purchased two excellent vehicles from this firm. They are very friendly and accommodating. The prices are great, they refer you to excellent financing and they get you out quickly. They don't have fancy facilities and you don't negotiate (one price). Overall, this is the place to go in the DC region if you want a great value on a beautiful Mercedes. read more

I had been searching for a specific year/model Mercedes for months using cars.com and autotrader.com with alerts. The car was not hugely available in my region, so I had to expand my search to around the country. If the deal was worthwhile, I planned on shipping it to the northeast or driving it home once purchased. One morning last month I got an email alert of a new listing for a car in the criteria I was looking for and the price seemed excellent. Unfortunately, it was 500 miles away. I called to inquire that morning and spoke with Sean at Universal. He was straight forward and knowledgeable about the car and it's history. There weren't pictures up on their website at the time since they'd acquired the car less than 24hrs earlier. I asked Sean if he would visually inspect the car while on the phone with me and email me pictures of any issues he could see. He walked around the car and sent me pictures of the only minor imperfections he could find. We made a deal that day, which was very fair, and I bought a one-way ticket to Maryland hoping he was being honest about the car's condition, but skeptically expecting him to have been embellishing a little on the actual condition of the car. I landed at Baltimore airport the next day at lunch. Universal had a driver pick me up outside the airport and bring me to the dealership. My reaction upon arriving was that the place was very small, but definitely a diamond in the rough. It's a small shop in a commercial building with other businesses. However, their space within the building is packed full of high-end and very clean looking Mercedes, BMW, and other European cars. Sean and his father (the owner) were both there and very friendly. The car I was there for was waiting outside and I took it out for a test drive with Sean. After a drive, I was satisfied that it was as good as advertised. The cosmetic condition of the car was excellent. It looked as though it had never been through one of those paint killing car washes that leave swirl marks everywhere, it was flawless. Given the price for the car, I felt it was an exceptional deal for the car. It was still under the Mercedes 4/50k factory warranty, which is always a comfort. I paid for the car and began my drive back to the northeast. It was a seven hour drive and I figured if they were concealing anything, it would probably reveal itself along the way. What an amazing drive it was. There were no issues whatsoever, and still aren't as of today over a month and a thousand miles later. Used car dealers are notoriously dishonest and I'm a bit of a skeptic when it comes to many things, this being one of them. I've had so many run-ins with dishonest and questionable characters when it involved buying a used car in the past. This is one case where I actually felt guilty for questioning things. Sean (and his father) were both friendly, fair, and honest from the start and long after the deal was completed. I've had communication with Sean since the purchased for a few things involving documentation, questions about the car, etc. Each time he has done exactly what he said he would and been honest and helpful. It's obviously nerve-wracking buying a used car, let alone one you can't see in person before getting on a plane. However, I would buy from Universal again and recommend them to anyone (and have already), regardless of the distance involved. They will be the first place I look next time we're in the market for a high-end European car. read more

I was interested in purchasing a car from this dealership i applied online i received a a call that day and that was it . How do you RUN SOMEONES CREDIT and don't Call them back , if i needed more for a down payment , or if the car was gone already sike type of communication would of been good but instead i gave all my personal information to this half ass company and never received a call , voicemail, or email back . Don't waste your time with this company all the reviews have to be the workers that work for this piece of shit called a dealership read more

We went to look at a 2014 Mercedes Benz C300. Amir greeted us and took us into the showroom. My jaw about hit the floor. The cars were stunning. They were all clean, they were all detailed, they were all in excellent condition, and they all looked brand new. I could barely stay focused. Amir was showing us the car when Sean came in and introduced himself. Sean knows everything about Mercedes Benz vehicles. It was so refreshing to speak with a salesman that actually knew what he was talking about. He told us about every feature in the car and showed us how everything worked. Then he let us take it for a real test drive so we could actually get a good feel for the car. It drove like a dream and looked brand new. Sean explained that all their cars are one owner cars that still have some warranty left on them, so we were able to get an extended warranty of four more years or 100,000 miles. The bottom line is that Universal Auto Group has the best cars out there. Amir and Sean will treat you like a friend. We were treated with respect and we made a great deal. They even take care of the DMV! My next car will definitely be bought from Universal Auto Group. read more

The best car buying experience I have ever had. Very knowledgeable and caring dealers. Cars are excellent. Bought a 2012 S-550 and still think it is new. Thanks read more

Great experience working with Universal Auto Group. They were knowledgeable, friendly and service oriented. I would definitely work with them again to find my next car. read more

I am not really sure where to begin but I wanted to share my experience with other consumers so they know what to expect when purchasing a vehicle from Universal Auto Group. I guess I'll start with how I came to know them. I was in the market for a Japanese built luxury vehicle and used multiple websites to look at dealer reviews first. As a member of USAA, I used their car buying service to accomplish this and narrowed down over 100 dealerships to 4 that I felt would be honest and treat me respectfully. As I did so, I noticed Universal Auto Group had 5 stars on every site I looked at and no negative reviews. At first, I was skeptical and thought they could not be from actual customers but after submitting an inquiry on a Mercedes, I realized that everything that was written about them was true. Aside from receiving a prompt response stating that they would honor the USAA pricing, they also offered to assist me with selecting a vehicle that fit my budget and needs. As I stated, I was in the market for a Japanese luxury vehicle but one visit to their showroom convinced me that I needed to consider a Mercedes. All of their vehicles are pre-owned and some have a history of being involved in an incident but these are also priced accordingly. After test driving the vehicle I was most interested in, I left their showroom without purcahing it because I wanted to do some independent research and ensure I was getting the very best deal for the money I was spending. That night, I located another Mercedes from another dealership and decided to evaluate their vehicle as well. It came from a Mercedes dealership but was not nearly as nice as the one at Universal Auto Group. Although it was the same model, it lacked package 1 and package 2 and was priced higher than the vehicle I drove. I was offered to take the vehicle for the day and did so. It rode differently in that the person that leased it did not take very good care of it. The vehicles at Universal Auto Group became the standard by which I measured all other vehicles against. I would evaluate if they were as good for the money I was spending. Finally, I decided to purchase the vehicle from UAG and contacted them to let them know. The entire staff at UAG is the absolute best and I am fortunate to have interacted with all of them. The father, Abby Sarraf, and son, Sean Sarraf, are true gentlemen in every sense of the word. They made sure that I did not feel pressured and let the cars sell themselves. On my test drive, every option was explained to me and even after I purchased the vehicle, Sean spent time explaining everything to my wife. This was the best car buying experience I have ever had and I can't thank Sean enough for making it this way. He even offered to provide contacts for regular maintenance, repairs, parts, etc... at a discounted price because he felt it was an important part of establishing a customer relationship beyond the purchase. I would not only recommend them but would suggest that everyone that is in the market for a vehicle should visit them whether they are considering a Mercedes or not. Although they go above what is necessary to sell a vehicle, I truly appreciate the manner in which they treated us and it felt awesome to thank them by purchasing a car from them. read more

Excellent experience! Smooth car buying process. Purchased a 2013 Mercedes E350 Coupe in Feb 2016. They made sure the car was nice and clean, tires had enough air, keys had fresh batteries so that I wouldn't have to worry about doing these things. I would much rather support a small business. There were no hidden fees. The customer service I received from Sean was exceptional. Sean's dad (the owner) not only has a great sense of humor, but also contributed to making sure that I received a fair trade in value and also took care of details such as cleaning out my trade in and getting the new car ready. I highly recommend this dealership! read more

I was very impressed with this company. They had an extensive collection of Mercedes Benz vehicles for sale at reasonable prices. I purchased an MLK 350 and have been very happy. Amir, who sold us the car, was also an automobile mechanic for years , so he was able to answer all my concerns with the reliability of the vehicle based on detailed questions. Once we decided, Sean another member of the staff, was able to take us through a seamless purchase process with plates and registration/title and the ability to drive off the lot in 30 minutes. I wish all car dealers were of this quality. read more

I'm so glad I found Universal Auto Group. (Don't be alarmed by the outward appearance of the business park) Universal Auto Group is truly a gem! I searched high and low for a car for a month or two. I avoided a few dealerships because of reviews. I test drove cars at other dealerships then later discovered there were ridiculous hidden fees. A few dealers told me the car I wanted was available then miraculously when I arrived an less than an hour later, the car had "just been sold". Needless to say, I had to kiss a few frogs before I found Universal. I interacted with Sean, his father Abby and Tim in some capacity but mainly worked with Sean. To say I am impressed with Universal Auto Group would be an understatement! They're not pushy. They were very transparent. There were no hidden fees. The process of purchasing the car was seamless. Sean even agreed (without hesitation) to take the car to my mechanic to have it inspected before I purchased it. My mechanic said the car was in great condition! When I arrived to purchase the car, I couldn't believe how quick the paperwork process was. I don't even think it took 30 minutes. I left with hard tags, which was a pleasant surprise since I figured I'd have paper tags for a period of time. Also, Sean made himself available for any questions or concerns during the process, as well as after I made the purchase. I would certainly recommend Universal to anyone! read more