My daughter was in an accident and her truck was totaled. She only had a rental for a short time. She looked at the Carmax website and choose a car. She did the application with a customer service rep on the phone. We arrived at the appointment time and after talking to our amazing sales rep, decided on a different car. He made it super easy and fast. I swear he was as excited as we were when she drove us out of the dealership. I highly recommend Carmax. read more

If I could give them 0 stars I would. I bought my car there back I January and less than 90 days later my check engine light comes on. So I drove it there the day it came on to get it checked out and of course they can't look at it that day and the soonest appointment they had is 4 days later. The guy who made the appointment looked it up and I was still within my Carmax 90 day warranty window, mind you never mentioning the have a mileage max for that window. I took the appointment and asked him if it was safe to drive and he said it should be fine since it didn't seem to be acting differently. Fast forward to my appointment, which I told him I needed 3pm and he said that's when he made it, I get there and I'm on the appointment board for 2pm so they had to check and see if they could still see me even though it was their mistake not mine. They had a tech available so they could still take my car. After waiting a little while they come to inform me that because I was now over the mileage allowed within the 90 day window that my car is no longer covered by them and if they find something not covered by my extended warranty that not only would I have to pay to fix that I would also have to pay for them to diagnose that said problem. But if it was something that was covered by the extended warranty purchased through them that everything would be covered. The only way to find out what was wrong was to roll the dice and hope it's covered. I obviously told them no way I will take it to my mechanic that doesn't charge to diagnose what's wrong. I called to talk to the service manager and basically got the same story. I am almost 100% positive that the first day I went there with the problem I was still in the warranty window mileage but if they would have checked that as well that day we could have avoided wasting my time dealing with them at all and my car would be fixed now. This will be the last time I or anyone in my family buys a car through them and I will make sure to tell everyone I know about my experience so they can make a better decision than purchasing a car through Carmax. There service department is severely lacking in customer service and doing the right thing for their customers. I thought buying a new car would get rid of any car troubles for a while(definitely did not think within 90 days of purchasing said car) but honestly I wish I would have just kept my old car now. read more

Would not honor pricing posted on their own site. Had a screen shot on my phone of price before they decided to raise it 4K. Reserved and had a car transferred from out of town expecting price to be what was posted to find out it was raised when I went to test drive. Sales person was excellent as I realize it wasn't his fault but the manager is garbage and showed absolutely no customer service skills. Maybe not the managers fault either but he's in position to make it right after showing proof. Instead he was arrogant and had the I don't give a F attitude. I even offered to meet 1/2 way with the price increase but he was willing to do nothing and made it clear to me he could care less. Never would I step foot in that place again or recommend someone there. read more

Don't go here. The staff is not helpful at all. They see you as $$ and nothing more. I dealt with Mike (can't remember his last name but will post an update). He claimed that due to my being out of state there was no way for them to help me with my trade (months ago long before COVID). He informed me that he called my loan company and that they couldn't do anything. I called the loan company and they said he never spoke to anyone. Basically unless you have have have to do not go to carmax. I went to Galeana maybe 10 min away and was able to do everything in less than 3 hours and walk out with a new car. TLDR: don't go to carmax unless you have to. And if you have to and a guy named Mike helps you just know unless it's a top dollar car on their lot he does not care about you or your time read more

My name is Arthur Olivari, on Oct 22 I purchase my second vehicle at CarMax Ft Myers, both times I was assisted by Nick Brown salesperson. Mr. Brown is a dedicated employee that epitomizes the "Can Do", "I'll get it done" demeanor. Nick meticulously went thru every aspect of my purchase easing all the anxiety and unknowns which are traditional with a vehicle purchase, it was a pleasure going thru the process on both occasions. During my second purchase their was a minor hick-up, the Management team on duty were more than happy to immediately rectify the situation. Kudos to them both Carlos and Sean, they were both on point with a let's resolve this, the matter was rectified within seconds. Thank You both ! A true pleasure to deal with a no haggle totally transparent make the customer happy dealership, vs the traditional dealerships with the service model of if the customer doesn't ask we won't tell let's make a deal scenario. The aforementioned employees are true professionals they are a credit to your customer service model and should be commended for their stellar representation of your organization. read more

Interesting visit a few weeks ago. I had arranged for a test drive at this store and had a car shipped across state. After examining my trade in, I was told "Okay, you can drive it around the block." I asked "What about the test drive? I need to drive it home (5 miles) and check to see if it fits in my garage, have my wife drive it, take it on the highway, and thoroughly check it out." The salesperson said "I have to get permission for you to do that." Next the 'manager' comes over and I explain what I wanted to do. "Our extended test drive is 30 minutes." Me: "I will need a minimum of an hour." Manager: Our insurance only covers 30 minutes. Me: show me your policy declaration page that limits a test drive to 30 minutes. Manager: Rolls eyes, looks at salesperson, shakes head. Me: Thank you and goodbye! I walked away and actually purchased a vehicle later that afternoon from O'Brien Hyundai. read more

I received an offer from CarMax to purchase my vehicle they sent me a email to set up a appointment to bring the car in. After setting up the appointment there was a notice stating that they were no longer purchasing leased vehicles from some banks and of course my vehicle was one of them. If you have this problem with CarMax you should go online and contact WE PAY THE MAX, I spoke with Tim, he was AWESOME, he set everything up and my payoff $$$ was in my bank account before we set a day & time for the cat to be picked up! Remember to sell your vehicle quickly @ a good price NO nonsense GO ONLINE TO WE PAY THE MAX read more

Sales team was absolutely amazing. But the service department is terrible! I just bought a corolla, and there were things missed during the initial service/ cleaning before I ever saw the car. I left my car with them for a day (dropped off at 9am) and was told at drop off that I would receive a call with an update. I called at 4pm to check on it since I hadn't received a call, and was told it was ready. I went in to pick it up and they spent 30 minutes trying to find it! Only to tell me the paint was still drying. I left it with them for another day. I received a call around 1:30 the following day saying my car was ready. I went in after work, only to find the job STILL wasn't done. I called the following morning to remind them it had to be completed and to remind them of all that had to be completed (since at this point my faith in them is lacking). I was first placed on a 20 minute hold, so I hung up and called back. The call was quickly answered by a different associate, but I was quickly excused off the phone after being told my car appeared to be ready. I was also advised that the service team working on my car would be told of my concerns. Overall, I loved my sales team and the process of purchasing the vehicle- they would get 5 stars. But the service team has been the worst I have ever encountered! I will refer people to buy a car here, but NEVER get the service done here!!! read more

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CarMax has a 4 star rating out of 5 which is important to me. I had every intention of visiting 3 dealerships to car shop and compare prices with my husband this afternoon. Our first and only stop was CarMax. We had a wonderful experience with Kurt our salesperson who helped guide us into the right car at the right price! The entire process from when arrived to when we left was so easy...Kurt was helpful, answered all our questions, and made car shopping a breeze! I look forward to purchasing a car with my husband in the future at CarMax and we'll definitely ask for Kurt! read more

My multiple experiences with their customer service have been very very poor. For someone who doesn't complain often, I was totally mistreated and taken advantage of. My experience with this dealership has single-handedly lead me to never want to buy from Carmax again. read more

I have been actively trying to resolve my payments with this company and due to COVID it has caused me to fall behind on my payments. Despite my multiple efforts to catch up on my car payments, carmax refuses to work with people during this pandemic. I believe this to be a problem with most of these capitalistic corporations and their obvious levels of greed that harm the average working class. Since carmax is unwilling to maneuver and adjust through these difficult times that the American people are going through, as they are reporting me to affect my credit I will let the public know about their unethical acts and poor credibility! When Americans get back on their feet I will let it be known of all corporations that did not help the people during this rough time! Beware when purchasing from carmax! read more

Ana (She wears glasses and I think she also goes by Andrea?) at the service counter was awesome! She's was so friendly and attentive! I had a few repairs to get done which took 2 appointments. I had to reschedule a few times due to my hectic schedule and she was very patient and understanding. Also, she came to check on me while I was waiting for the repairs to be completed. AND she had my car washed after the repairs were completed!! What a great employee! I work in the hospitality industry so i know what good service is all about. I hope Ana will be rewarded for her excellent service! Pay it forward! read more

Well, that was a horrible experience. I found a vehicle I wanted to purchase, but it's 250 miles away. I chatted with a customer service rep who advised - It can not be shipped anywhere because they "don't have the right paperwork". I inquired about purchasing it and then having it shipped - nope, unless I physically go to the location (Ft Meyers) there is no way to do so. I tried to call the location - 30 minutes on hold waiting for an available salesperson - I give up. It's entirely too much work to try to do business with these people, I'll go where I'm appreciated. read more

Two weeks ago we bought a Camry SE, and six month before that, a Ford E-350, both from Carmax. On both occasions they were professional and knowledgeable. In fact, I wasn't planning on financing the Camry but their rate was so good I couldn't refuse. From start to finish under two hours, and time matters so getting through this quickly helped as I was very, very busy. Reason they didn't get a five star - just before the end of the process I was informed there was no owners manual for the Camry. I was advised to order one online, bring them my receipts and be reimbursed. Sounded easy at the time, but . . . Time matters. Now I not only have to research, pay up front, and wait for delivery, but after that I have to return to the dealership to be reimbursed. They should have done this before showing the car. Their Problem is now my problem. As yet I haven't had the time and don't have a manual. Worse, this car has many bells and whistles which are meaningless to me. I always go through the owners manual when I get a new vehicle and this is just a huge inconvenience. read more

I've now bought my second car from Carmax, and I recommend them to everyone (even people who aren't in the market for a car right now)! The process is painless from start to finish--absolutely no pressure and all my questions answered immediately. I requested a car to be transfered from another location, and it was there in just two days! They followed up with me consistently throughout the transfer process and promptly remedied a minor trim issue I noticed after the sale. From sales to service, everyone was efficient, friendly, and knowledgeable. read more

This place is amazing. They really gave me a hassle free experience. Met all my needs and helped me get the car I wanted even with some obstacles I had. ASK FOR SALES ASSOCIATE RYAN CONNOR. Great guy. Thanks Ryan !! read more

Very happy with Car Max. I have been in FL for 3.5 years and got taken badly on my first purchase in FL; money thrown out the window! CarMax welcomed me, made me feel at home, Morgan was so delightful, patient and personable and explained everything every step of the way! Quick and easy process! I love my Toyota and pray it gives me the peace of mind and dependability I need! My advice to females searching solo...don't buy from anyone who doesn't have prices on their car, cannot give you paperwork showing work they've said they done to a car and offers no warranty. Car Max was worth the trip and gave me the security in my purchase I needed! Happy I took a chance on them...highly recommend! read more

Very grateful for CarMax. In and out in less than 2 hour. They held my car for 2 days. Thank you CarMax for helping me!!!

Car max was great to sell my car to, very efficient. Had check within an hour and ride home shortly thereafter. Very friendly people, especially Patricia at checkout. read more

We bought our Buick enclave here at CarMax. Was not the best service. The sales person gave us wrong information on the warranty, which the car was still under warranty, but because he said it wasn't, we bought the extended warranty. Also had to bring it back within 2 days, had brake problems. When we brought it back to CarMax they said oh you have to bring it to Dixie Buick to get fixed, we can't fix it here. Ridiculous! We should have went to Dixie in the first place. If you want a Buick go to a Buick dealership, not car Max. We won't go back there again! read more

Your car on trade in is valued at the lowest possible amount based on NADA. Resales priced well above any NADA guide, we asked a sales person about this it was explained: "NADA only reflects purchases not resales". WHAT? With that logic and double talk we left. If you buy here you are paying to much. A Carmax customer is one who needs financing in house or the people who do not want to shop around and compare. Easy one stop shopping and finance in one place. If you bought here you paid to much if you sold or traded in you received to little. read more

We bought a car here and ABSOLUTLY love this car and this dealership. Our car salesmen was awesome! And we will definitly be buying our next car here as well. Best deal in town! A million cars to choose from, my only issue is the service department. They do not try to help with fitting you in their "already overbooked schedule" even when you need to have your car looked at. Terrible department. read more

Although they didn't have the car we wanted (strange I know but it's a discontinued Subaru, hard to find but we eventually did) they were pleasant to deal with and let us test drive a lot to eliminate choices. I've purchased from Carmax 3 previous times and had no complaints about any of those vehicles and felt like it was a great purchasing process and above board 100%. A few of my coworkers have also had great experiences with them and I will always consider them every time I go to buy another car. Everyone at the Ft Myers store was great. read more

CarMax for the win! Daniel was fantastic and made finding my dream SUV a breeze!

Initially, my boyfriend and I were greeted in a friendly and helpful manner. As we walked around the lot looking for a VW, we were not finding what we wanted. Our salesman told us he could check other locations in FL and could bring in a car if we found something we liked. So, after submitting applications to banks and looking at many cars, we found one we really liked. We were told it would be in Ft. Myers within 7 days and will receive a call once it arrived. It has been over 7 days and we have not received a call at all about our car. After checking online ourselves, we found that the car had been sold and we were not even informed of this. While CarMax is convenient, I won't bring my business here I the future. read more

We were very impressed with the dealership and the sales department when we purchased our vehicle this month. Even more impressed with the service department. Had a one PM appointment, they had me out in less than an hour. Our service representative Stacy was very friendly and helpful, fixing a scratch on the bumper that wasn't part of the service request. Highly recommended this dealership for both sales and service. read more

Good Morning I meant to update my status. They finally took the car back. I did not get any of the money I invested in it but they were nice an bought the car back so it did not affect my credit. So just glade for that part. Its always going to be a bad experience for someone just be wise in decision making when purchasing a car. The outside may look flawless but the inside maybe garbage. I think CarMax needs to update checking cars they buy from people more thoroughly other than that it may be a great place to buy a car from. read more

My girlfriend and I visited Carmax of Ft.Myers a few days ago and although we left in the same car we came in that's not a knock on the dealership or there staff. We were greeted by a saleswoman at the front counter by the name of Yakima and we had a great experience with her. She was very friendly knowledgeable and patient and willing to go the extra mile to help! We test drove 2 Dodge Challengers and had a blast doing it and there was a particular feature on the car that we all were not sure of and during the the test drive she went on to YouTube to find out more details on that particular feature which turned out to be a super track pack . Very cool ! No one was pushy and we all tried our best to get the deal done and it was not in the cards that day . One knock though is that the cleanliness of the cars wasn't to great but besides that Yakima was a big part of our great time and we salute you ! read more

Carmax was recommended to me and in no way was I disappointed. I got the car of my choice which was shipped in for me. Even then, no pressure, no b.s. and I am delighted with the the entire experience. read more

Been to 2 other Carmax dealers, both good, but this one is not good. Pushy salesperson. "Well it's a used car"; "I don't smell; any smoke". "Of course our trade-in value is correct". "Buy now, it won't last". "We don't usually have time but can detail if you'll buy". Argumentative person and not a pleasant experience. read more

Only gave one star because I could not give zero star. This is literally a criminal organization, they offered me 1000 bucks for a car in good condition with a blue book value of 7500. Run far away from this company. read more

Friendly salesman, but when he said "The price is the price." we should have left. We way overpaid. Do not rely on this company to set a fair price, but instead, set one that maximizes their margin. Do lots of homework, then go somewhere else. read more

Went here and got my truck. Everything was very pleasant and smooth. Jeff Rench was my salesman and he did I really great job of helping me get what I wanted and explained everything very well. Absolutely no gimmicks or tricks, I could not recommend this place more, especially Jeff! Go here if you want a great no hassle car buying experience! read more

Had a horrible experience trying to buy a car from here. Started off great-salesman Charlie went all the way to Naples to pick up a Fiat we were interested in. Went to make the purchase & ran into a few issues as it was a Saturday evening and although we had approval from our bank, we couldn't get the check until Monday. We were reassured that they would gladly hold the car until Monday since we were so committed. Went back Monday at 6 & we were told by a different salesman, Rob that the car was on hold for someone else & if we wanted to stick around to see if the other customers showed at 6:30, we could. Wow really, how nice of you! They even tried to make it out like they did nothing wrong! After spending so much time finding this car, getting the insurance set up, driving 40 minutes to get there,& has check in hand-and they sold it right out from under us! No hassle buying-more like nothing but a hassle buying! Very poor customer service & actually got a way better deal on a new car at the dealership because they are will to negotiate. Never going to Carmax again! read more

The service center is closed over the weekend, how fucking stupid is that. When 99% of people actually have time to take their cars in to be fixed the place is closed. Only open mon thru Friday. How fucking stupid and inconvenient can you actually be read more

Thank you Amber for doing the best you can under the circumstances, I found my wallet in the vehicle btw. Under the passenger seat.

Car Max's system in purchasing a car is extremely easy and convenient. Their sales people very friendly and effective in moving the purchase along, However, what is greatly missing is their knowledge about specific vehicles and how the vehicles accessories, systems, and options the car has may work. In the last two years I purchased two Mercedes vehicles from Car Max and on both occasions Car Max's personnel's knowledge about the workings of the vehicle was minimal at best. Leaving the chore of learning the workings of the vehicle to online research, continual reference to the car's manual and a couple of trips to the local Mercedes dealership for some first hand knowledge. You spend over $50,000 for a vehicle you would expect a halfway decent dissertation on the vehicle. read more

Worst customer service I had received from the sales rep Oscar even with having a scheduled appt he was unprepared, did not know what car I was coming to see, he cost me my time having to wait 40 min for him to get the car that was in a different lot when he could of gotten before the appointment. Was rude and not helpful at all. I ended up not buying my car there and would not recommend this dealer to anyone. read more

I highly recommend CarMax to anyone contemplating purchasing a newer vehicle. I was in dire need of a new car after recently having to junk my Audi and had no clue how I would make that happen. I was directed through a survey site to CarMax after qualifying for an auto loan; which was a total surprise to me. The CarMax website is very easy to understand and navigate the wide variety of used cars. After a few minutes looking at available cars within my approved loan amount, a sales person called and congratulated me on getting approved and re-entered my information in their database to see which companies would help me finance a car. Within minutes I was accepted with no money down, no co-signer, no bank account, and being self-employed as an independent contractor. I went down to CarMax the very next day, which was a Sunday to finalize the paperwork and pick up my car. The entire process was quick and explained very thoroughly with no pressure at all. Short of rolling out the red carpet for it's customers', CarMax makes sure they satisfy everyone that walks through the door. read more

I decided to purchase a car from Carmax after getting approved through Roadloans.com, They recommended Carmax to me and after doing some research i found a car i liked and began the process to purchase the car from Carmax. The car was a 2013 fiat 500 abarth with under 17k miles on it, after purchasing the car and owning it for just under 4 months many issues started to arise with the vehicle the fiat spent a total of 2 months in my local swfl fiat dealer with a head fiat tech explaining the car was unfixable with an internal electrical issue, after contacting Carmax and explaining my frustration i was told i could trade the car in due to it being past the 5 day money back guarantee, i was not pleased with this answer so i contacted the corporate office and explained the situation resulting in me meeting the gm of the local Carmax dealer and he was able to buy the car back minus the negative owed for tax tag and title, so reluctant from past experience i accepted and proceeded to give Carmax another chance, i ended up finding a car which i always dreamed of owning a 2014 mustang 5.0 manual, and proceeded to purchase this vehicle for my replacement. After the deal was over i took the car on a small road trip about 300 miles round trip and noticed the car had some serious shifting issues and would not go into gear with ease, after contacting the gm and local store explaining the problem they advised to bring the car back asap. After making it back home the mustang was towed back to Carmax due to the clutch/transmission failure, at this point i am very unhappy that my 2nd car was a bust and i am in need of reliable transportation. so i decided to take a different approach and go with a normal everyday driver not a sports car from Carmax, so my adviser showed me a 2013 ford focus se automatic, with 40k miles. now at first i was very scared of owing this car due to it being used as a rental car its whole life but my sales rep explained the 120 point inspection and the car was certified to be in perfect working order, that turned out to be false. after owning the car 2 months the clutch in the transmission completely gave out and the car was in some serious need of repairs. this is my 3rd car i purchased from Carmax all 3 resulting in problems, i brought the focus back to Carmax and explained my issues and i just wanted to trade it in without me causing anymore headaches for the gm. sadly they could not get me approved for financing due to them appraising the car for less then what i purchased it for 2 months earlier. i was forced to borrow money from my girlfriends dad and i ended up selling the car back to Carmax and paying off the different with a credit car to remove myself from the poisonous Carmax all together. i do not recommend my worst enemy to buy a car or any vehicle for that matter from Carmax ever, was the worst car buying experience i have ever dealt with. read more