Great experience. Smooth transaction, courteous and professional salesman. I came from out of…read moretown with the family to visit Hershey Park and had some free time to look at some trucks since I was in the market for a Ram 1500 anyway. The salesman I spoke with, Rafael and his manager Dean were a pleasure to deal with and without any hassle, I was able to leave with a beautiful 2019 Laramie sport! Highly recommended!

I ended up ordering a Fiat rim and tire from Lancaster Dodge Ram Fiat by mistake (I'm in…read morePhiladelphia). I got there at 430, needing the tire to be mounted, balanced, etc. The team was super helpful recognizing I was in a bind and took care of everything. Kudos to the team!

I bring my car here for service and have always had a great experience. I've bought tires at…read moreChapman and I couldn't find a better price anywhere. I get my State inspections, and oil changes here as well. The guys at the counter are always pleasant. I was having trouble starting my car. Mike got my car right in and they immediately diagnosed it finding I need a new battery. They had the battery installed (at a fair price )and I was on my way. Easy, convenient and painless.

Very close to reporting this company to the BBB and atty. general's office for theft by deception…read moreand taking advantage of the elderly. My 88 yr old mother went to Chapman Ford for a routine oil/lube service on her 12 yr old Ford Fusion. Her bill yesterday totaled $1,200 ! She likes going to Chapman "because they are always nice to her because she doesn't know a lot about cars". $800 of her oil change was "LABOR"!!! Nothing beside that requested service and perhaps filters should have costed at most under $200 total! This is not the first time they have deceived her into work not needed, yet she goes back "because they are so nice to her." To the owner and general mgr of Chapman Ford: Recognize your customer, who they are, what is actually needed. Honest service and fair pricing would gain you repeat business. Stealing from the elderly or any customer, will continue to perpetuate the bad business reputation you have. Not only will I never recommend this company but will go out of my way to ensure others know about this.

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

Michael Stout was extremely helpful in all respects especially Tete. After the auction Michael took…read morethe time to call and tell me what exactly had been done to restore my GTO while in his care. Michael and his staff sent additional photos and paintings of the 1966 GTO and along with that manuals and original keys restoration guides along with other parts that could be exchanged with the restored carburetors.

I have been working with Michael and his staff for many years. We have purchased maybe five or six…read morevehicles from him. Service is excellent. He is highly recommended. If the vehicle that you are looking for exists, he will find it for you anywhere in the US. He also has a service for storing cars either winter only or year-round

I tried to schedule an appointment for my wife's 2018 Audi Q5 after the water pump went out. The…read morefirst available appointment was three and a half weeks out, completely unacceptable for a vehicle that's not drivable. I scheduled it online anyway, but we couldn't wait that long. We ended up taking it to another Audi repair shop in Willow Street (John Claussen), and they had it fixed in just two days! Now, I'm simply trying to cancel my appointment with Autohaus, but no one answers the phone, there's no option to leave a message, and no way to cancel online. Why would I ever consider buying another Audi here if I have to wait over three weeks for service? Very disappointing. Do better, Autohaus!

I have been a customer of this dealership for over 45 years and I purchased at least 30 vehicles…read moreover that time. Their management system sucks. They are high expense and lack response to the needs of the customer. If you purchased car from them and have it tinted as their recommendation, they won't inspect it and if you take it in for service, they make shit up. Stay away from this dealership.

My 78-year-old aunt, who is showing early signs of dementia, recently expressed interest in buying…read morea car. I told her repeatedly that she could not afford one. She was over $500 overdrawn in her checking account at the time, and she had already been denied financing for an HVAC system last year due to poor credit. Despite all of this, she told me a dealership claimed they would drive nearly an hour to pick her up so she could "look at cars." I reiterated that she could not afford a car. Two days later, I learned that this dealership -- Enterprise Used Cars in East Petersburg -- actually did drive to her home, pick her up, take her to their lot, and send her home in a newly financed vehicle. They even programmed the GPS for her and sent her on her way, but forgot to give her the key fob. The recklessness and predatory nature of this behavior is shocking. This dealership took advantage of an elderly woman with impaired judgment and extremely limited finances. She lives solely on Social Security and now has a $452 monthly car payment she cannot realistically afford. When she finally realized what had happened two weeks later, she understood she had made a mistake -- likely because I continued to explain how serious this situation is. I am outraged at how easily they exploited her vulnerability, and I question how many other elderly individuals with cognitive decline have been taken advantage of in this same way. It is unethical, and quite possibly illegal. I will be filing complaints with the Department of Aging's legal services, my congresswoman, and any other agency that will investigate this predatory behavior. This cannot be allowed to continue.

On July 15th, I was dealing with a very polite lady, Hannah at the Mechanicsburg, PA office. She…read morereceived a quote from corporate for a 2019 Ford Eco sport for $15,800. "No hassle guaranteed" was advertised on the website. I gave Enterprise a $200 deposit and asked for a Bill of sale with the VIN # attached to provide to my bank. The only things that followed my first, pleasant conversation with Hannah, were consecutive delays. The process has been incredibly frustrating and drawn out. I sent them my license and insurance information, but I never heard back. However, they graciously took my $200 deposit. They generously held my deposit for me for 10 days knowing they would not be able to sell me the vehicle for that price. Hannah said they would try to come up with a solution to rectify this situation for me. Yet, no one has. "No hassle guaranteed" is without a doubt false advertisement. It is now July 31st, and still no one has called me. Save your money, and shop elsewhere. You will find nothing but broken promises here. If I could leave zero stars, I would.

So I'm seeing some bad reviews here. I wanted to post my experience. I bought a diesel grand…read moreCherokee from auto one back in august 2019. I live in Maryland bought in Pennsylvania. The Jeep passed Pennsylvania state inspection but failed Maryland due to leaking steering rack and ripped front axle boot. Auto one gave a credit card over the phone to criswell Jeep in Thurmont. The repairs cost almost 4k. Auto One had no problems honoring their 30 day warranty. I would definitely buy from them again. Since then the Jeep has given me almost no issues. This Jeep was one of the best vehicles I've ever bought.

I had one of the worst experiences at this location i've ever had - not only at a car dealership…read morebut with a "professional" in general. The way I was spoken to, including "you don't come here to test drive, you come here when you know what you want" and "if you want to look at ___, go up the street and look, if you want ____ go to their lot and look, not here" and yelling across the showroom to embarrass me about what type of car I wanted to look into shouting "can you believe this girl wants to buy a ____". I knew what cars I wanted to test drive and I drove through the lot first to see if they were at that location, but was told no. It was inappropriate, among many other things, and needless to say I will not be returning when I find what I want.

BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

Aaaaarggg!!!!! Put yourself in the hands of the car dealership for repairs at your own peril!!! I…read moreknow this, but I had no choice cuz they're the only ones who can replace and program a lost key, and then they started adding stuff and parts they said I couldn't pass inspection w/o and before I knew it I was 900$ poorer, but I am know the proud owner of a 32$ light bulb.. god only knows how much they charged to screw it in??!! Toyota repair and services in Lancaster pa, may u all rot in hell.

I was brought there on a flyer they sent out and didn't explain that it was an example that I…read moredidn't win and just brought me there to essentially waste my time and think I won $5000 typical car scams if anyone sees this make sure you don't waste your time going over and listening to them talk to you and essentially wont let you leave until you seriously don't want what there offering.

So I received a mail one of them a advertisement from Fredericks Lancaster pre owned address: 1143…read moreManheim pike Lancaster, P.A 17601. It came with a scratch off game as well in which I played seeing that I won, I read all the rules and today and followed the rules and instructions as said,as well, when I went to the car dealer ship to claim prize they said that there was another board with confirmation, i don't want to mention any names of employees but so honestly these is just a SCAM to bring people in to the dealer I want everybody to be very AWARE AND careful with this kind of SCAMS.... that are done on a very logistic way, my personal opinion. IF A BUISNESS HAS A SCAMMY WAY TO BRING PEOPLE INTO THERE DOORS, WHAT ELSE CAN THEY DO WHILE YOUR DOING BUISNESS WITH THEM....! I grade you F, wrong,wrong,wrong....!!!

Great experience. Stephen was friendly and courteous, explained the entire process and inspection…read moreresults thoroughly. You have the option to decline selling your vehicle but I was really pleased with the offer I received on a 17 year old pick up. Great experience, this is the way to sell your vehicle.

From the owner: We Buy Any Car® is the fast, safe, fair way to sell your car, truck or SUV. Get a free online…read morevaluation and sell at your local branch for immediate payment. BBB accredited with 5-star customer satisfaction rating. Discover the easy way to sell your car!