Well to start with, the AI that made the appointment, booked me for an oil change when I stated a…read morethermostat replacement. We'll, if I had come in on Saturday, as originally planned, I would have been out of luck. No general maintenance on Saturday. So, I brought it in today, Friday. Now a days instead of actually calling you, they send a text for you to approve the work, which I did. So about two hours after that I call to check status. They never got my reply, hence, did not start the repairs. What happened to calling the customer? If you use this place, keep on top of it. ​

Service department experience:…read more They call it highway robbery because this business is along a highway. How do you charge an hour of labor for a 5 minute job that you made me wait an hour for? I called and made an appointment but it wasn't in the system. And the bill was ridiculous because of labor and then a surcharge for using a credit card. I will most definitely never return to this location again and I highly encourage others to get service elsewhere as well as it is good likely cheaper elsewhere for the same quality of service.

Bought my first Acura in 1990. It was a Legend. Didn't know a thing about Acura, but I was…read moreimpressed with the multiple J.D. Power ratings and how few cars were in for repairs in their shop. The Legend was a great car with little repairs, only regular maintenance. Put 150,000 on that vehicle. In 2003 I traded it in for an MDX. Now 21 years later I still have it with 336,000 miles. At 240,000 miles I began to have parts fail (alternator, AC compressor, radiator, leaking o-rings, gaskets, rear main seal, heater core, suspension bushings and boots), which I've replaced. But the engine and transmission are still running well and the body and interior look great. Best car I've ever owned. I've been doing my own repairs and regular maintenance at home. MDXers.org with 90,700 members is a great site for DIYers who own MDX's. So I now need the Acura dealership for fluids, some parts and occasional service. The guys in the parts department, (Brayden and others), and the service department are always helpful and customer focused. Even though I'm not in the market for a new Acura or regularly use their service department, they still treat you with the same care and courtesy. When this 2003 MDX ever wears out, I'll be back for another MDX!

Good luck trying to reach anyone…read more I submitted a request through a few online car services. I was VERY interested in a particular car. There was one generic response and then... nothing. A few days later I try their online chat. "Someone will be in touch". Nothing. I debated calling, but at this point it feels like I'm having to chase them for a response. I'll take my business elsewhere.

This review is on the service not the technical support…read more I had a 90000 mile service for my Lexus 350. I scheduled the service for a Saturday because I work outside the city limits about 55 miles. My appointment was early and I was on time. The service is usually exceptional but this Saturday.....not so much. I sat for hours and I didn't get an update. I finally asked for a loaner after 3 hours of waiting. I asked for an update and it was an inconvenience to the staff. I wanted my car because I had an appointment to get to. I was told loaners aren't available on Saturday. When they finally was done, They were rushing me through the payment process by taking my payment in the lobby area. I was disappointed with the dealership and gave them a bad review in their own survey; no other forums. This was an expensive service. ....But the dealership responded to my survey. They apologized for my experience. They updated the website to reflect loaners on the weekends. They realized that the service was not adequate. Now should they have done more..... $800 dollars and four hours later.I am not sure. In a world where people deflect their responsibility they took ownership but what else should they have done? I am appreciative for their acknowledged shortcomings on that Saturday morning. I appreciate the update to the website reflecting the availability of loaners on the weekends. I still can't get my time back for that day or the opportunity I missed out on. But in saying all that, Ownership at the top is extremely important here. They didn't get it right but they wanted to acknowledge it and not hide it. So Thankful for that

7/3/2026 Took my GX460 in for oil change, alignment, tire balance and rotation…read more 7/4/2026 Drove vehicle at interstate speed (70+ mph) experienced a lot of vibration. Called the dealership, it was closed for the holidays so I left a message. 7/6/2026 Called dealership at 7:30 about vibration and was told to bring it in by 8:00. Took vehicle in and and informed them of the issue and that I suspected the issue was with the tire balance. Received at text/email that the tires were rebalanced and picked the car up at approximately 3:05. Was told by the sales advisor that the service manager drove it and ensured it was corrected. After picking up the car I got gas and took the interstate home and the vehicle was still vibrating. Called the dealership at 3:28 and was told by Kyle (I assume a receptionist) the service advisor that assisted me was not available to take my call nor was the service manager. Took my vehicle directly to Discount Tire and explained my situation. The service advisor was very nice and professional. I asked them to please check the balance and correct if needed. I also asked for pictures of the status of the balance as is before correcting. *** 2 of the tires were in balance *** 2 of the tired were NOT in balance ***All 4 tires had different tire pressures above recommendation Discount Tire made the corrections ( and dicounted the service) asked me to go drive it at interstate speeds and to bring it back if there were any issues. This is the 3rd time I have taken my car in for a balance and had to take it back. The pervious occasions it was corrected when returned. This time I chose not to take it back for a 3rd attempt to do a simple job that should have been done right the first time!!! This is the 4th less than satisfactory experience with the service department and MY LAST!!! Shout out to Discount Tire for your professionalism and excellent customer service!!! Lexus of Montgomery Service Department DO BETTER!!! Lexus in my opinion is the best car out and I have had zero issues with the vehicle beyond the 4 less than satisfactory service experiences at this dealership. I prefer to have my car serviced at the dealership but this dealership has lost my trust and confidence!!! ***This is not about money its about principle and customer service. The tires were recently purchased at Costco where I can get free rotation and balance. I made a choice to pay for service at the dealership because I was getting other services done and it was convenient so I thought....I was wrong!!!

100/10 experience at Montgomery Subaru! Eric made the entire…read moretransaction incredibly easy and I got to drive home in my dream car. No pressuring, just honesty. If the dealership was closer, I'd only deal with them! Thank you guys so much again.

If I could give this place 0 stars I would mind you I went in for an oil change and a tire rotation…read moreI drive a little over 500 miles and my oil light came back on...so I brought my car back to the dealership and the man told me that they forgot to fill up my oil all the way and when I tried to talk to the manager about it he said that it was my cars fault and it was leaking oil had a diagnostic done on it. There is no oil leaking from my car at all. Do not recommend. They are unprofessional and don't know how to do an oil change

Recently bought a car from Brad at Auto Connection and I could not be happier with the service and…read moreease of working with him. I found the exact vehicle I was looking for and with a few calls and emails back and forth we settled on a very reasonable price. I am from out of state so I needed the car to be shipped and Brad gave me the info for a shipping company that handled the shipping. Even after the sale was finalized, Brad was a joy to work with and kept in touch about the vehicle.

Do not shop or purchase at this place very deceitful very dishonest straight up lied to my daughter…read moretook her money sold the truck to her as is without being certified mechanically good. she drove the truck one hour and 40 minutes to have to have the truck towed to a certified mechanic where he discovered it needs a complete engine $17,000 of work to be done on a truck that was drove one hour and 40 minutes stole $10,000 from my daughter and refuses to make it right or even accept phone calls now since he knows there's a major problem with the purchase. I do not recommend doing any business of any type with Brad at auto connection Montgomery, Alabama. Deceitful, liar, and a thief..

Had the worst experience, when asked how long it would take to find out about an appraisal they…read moreasked me multiple unnecessary questions and once I got tired of waiting my husband asked for the vehicles keys and he threw them at my husband and was very rude and unprofessional. I would never go back again.

I bought a car from out of state, and Ron and his team were so great to work with. They arranged…read moretransportation and facilitated the transaction so helpfully. I recommend the team at Budget