Second Service - they have not learned anything Customer service is non-existent. Four people staring out the window as I pulled into the bay, no one got up to greet me, they actually turned and walked away. Asked the man in bay #4 for service no and he asked where my truck was, I pointed to it 3 ft away, then he replied I don't work here and go wait by your truck. WTF WTF Seriously??? So someone finally came out as I was leaning against my truck and she (Jasmine) walked right past me. Never acknowledged me. She proceeds to get in my truck without saying a word. I had to ask her what her name was. Staff at Toyota of Montgomery go out of their way to avoid, ignore and walked past you. Only one man, Damarius chatted with me. Went to see Leon their service manager as I spoke to him to when I couldn't make an appointment with their customer service idiots. He never got up, introduced himself or anything. Picking up my truck was worse. Went to #2 office and the guy with the beard told me to go wait for Jasmine at the empty desk. I asked why he couldn't help me but he insisted he couldn't do anything and just go stand by her desk. That was until the Service Manager started to help me then he asked for my fob to bring my truck around for me. I told him don't waste your time and told the manager he refused to help me when I first came in. This dealership needs to fire everyone in their service department that works with customers. You cannot train these idiots, they will never care. read more

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Jaylen Jones did a fine job. The most pleasent person in all of Toyota montgomery, was Jordan. She was so up beat and pleasent to talk to.

Had a confirmed appointment waited 3 hours for a simple oil change, and power steering flush Was then informed they were just too busy, could I call and schedule another appointment? read more

Bait & Switch STEALER at their finest!! Drove 2.5 hours roundtrip to look at used Prius Limited. Spoke via phone to their salesperson about the vehicle the day before. Arrived the next morning to find the vehicle they wanted to show me was a lesser trim XLE instead of a Limited. Used Sales Manager Evans Colin then lied thru his teeth explaining how this was a computer error and would love to get me into another vehicle instead.....seriously?!?! Then told me if it had been a Limited it would have been priced higher....Really?? Then how come the CarFAX I downloaded from y'all website showed it being a Limited?? CarFAX confirmed it was a Limited as well....just see attached photo. I'd avoid this place at all cost. Wasted a Saturday morning and 3/4 of tank of gas to be lied to. read more

Reinhardt Toyota - Car Dealers Near Me - Montgomery, Alabama

Just got quoted a price of $540.00 for part and labor to replace a PCV valve. The part cost $16.95 on Amazon. So that's $523.05 for labor. My 4 cylinder engine burns 1 quart of oil every 1,000 miles. I was hoping that replacing the PCV valve may eliminate a contributing factor to excessive oil loss. Apparently, it's well known that Toyota engines have excessive oil loss. Google "Toyota burning oil" So here we have a defective engine with a known problem. I just wanted to see if this inexpensive part that attaches to the outside of the engine block may help. I bought my Toyota based on my belief their Toyota Manufacturing System with their Six Sigma quality controls would catch defects in the manufacturing process. This problem, as pervasive as it is, didn't lead to a recall or even an alert to owners to check their oil between oil changes. Toyota has lost my trust. This will be my first and last Toyota. read more

Reinhardt Toyota - PCV valve - Car Dealers Near Me - Montgomery, Alabama

The Toyota of Montgomery service department damaged my wheels during a simple tire rotation and refused to repair them even after promising to do so. I've never had this sort of experience at a Toyota dealership but sure enough this is exactly what Toyota of Montgomery has done to me. read more

Reinhardt Toyota - Car Dealers Near Me - Montgomery, Alabama

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My seat recliner was broken they refused to fix it. They didn't acknowledge they did anything wrong

They will call you nonstop. It does not matter if you ask them to stop; they will keep calling you over and over. I had a bad experience and moved to another dealership for service. They cannot take no for an answer. I have lost count how many times I have asked them to stop calling me, and they keep calling me. read more

My wife was quoted 88$ for an oil change and a tire rotation. The bill was 118$ because the guy decided to add fuel injections without telling her it was going to add price or even asking if she wanted it. Then they left crumpled up paper in the floor board from the car wash I'm assuming. All we ask is to let us know the price prior. Not to mention when talking about the price after she got the bill he was whispering as if he did something wrong. Had he just said "oh that'll be extra and bring the total to 118$" it wouldn't have been an issue. Update: they did offer a 40$ credit for this but it's still an inconvenience to have to go through all this because someone didn't want to mention the price they quoted was incorrect. read more

Was looking for a truck on Toyota's website and found a nice SR5 Toyota Tundra listed for 51k and that it was available at Reinhardt. I had been looking and knew what I was looking for, so went to the dealership prepared to buy. When I got there they informed me that they were charging $10,000 above MSRP for a "Market Adjustment" and they would not come off that price. They don't even try to value add anything for that price. Then proceeded to tell me that "Nobody was selling them at MSRP" I told them that this was a very predatory business practice and left. Got back on the computer when I got home and found a truck identical to theirs at another dealership, on the lot ready to be sold in Louisiana, at MSRP, Advertised price. I try to deal locally but this dealership makes it impossible to buy Toyota locally. read more

Reinhardt Toyota - Picture of markup that they would not budge on. - Car Dealers Near Me - Montgomery, Alabama

If 0 stars was an option I would put 0 STARS! DO NOT USE THIS DEALERSHIP! I have been helping a friend through the car buying process because I used to be in the car business for multiple years in the past. My friend has been in communication with one of the managers at this dealership interested in buying a vehicle from them. After being told they have set aside the car and paying $1000 to "reserve" the car, these slimy salesmen sold the car to someone else who did not put down the $1000. Companies like these with terribly poor management are the reason car salesmen get bad names. You are a disgrace to the car industry and hopefully this review saves the headache my good friend is going through currently. I see they already have an accurate 1.5 stars on yelp, which in my opinion is way too high for this sorry excuse for a car dealership. I am sure you will see some sorry excuse from the GM below saying "We value your opinion and strive to do our best". Pathetic. read more

The salespeople and management of Reinhardt Toyota in Montgomery, Alabama are inconsiderate liars and I would suggest anyone interested in a Toyota to look elsewhere. On Saturday, May 24, I called Reinhardt Toyota to inquire about a 2018 Toyota Camry XLE that they had for sale on the website. Spoke to sales guy, Shawn Blue, who gave me more information about the car and confirmed that they still had the car. The dealership is a 3 hour drive for me, so we scheduled the test drive for Tuesday, May 26. On Monday, I purposely contacted Shawn again at 5:44pm (close to closing time) in case the car was sold or in the process of being bought Sunday or even during the day Monday. Shawn told me that the car was still available. On the day of travel, I called Shawn to make sure everything was squared away before I started the 3 hour car drive. He confirmed the car is waiting for me and just to give him a heads up when I was close. He even went as far as giving me an estimated out-the-door price that I requested. When I arrived, the first thing Shawn did was push his new 2020 inventory on me. I said I came here for one car and I want to test drive that first before I consider anything else. The way Reinhardt is set up, new cars are at one building and used cars are at a separate building. Shawn Blue notified the used car department that I will be coming to test drive the vehicle of interest. When I got to the used car lot, the salesmen immediately explained to me that the car was sold the day prior, Monday May 25. Furthermore, they weren't notified that I was even interested in the car because Shawn had not told them. So not only did Shawn lie several times that the car was still there for purchase and ready for me to test drive, he was too lazy to either physically check himself to make sure the car was on site or make the phone call to the used car department to ensure the car was available. When expressing my frustration to Shawn Blue as well as his manager, I got the basic "I understand you are upset but there is nothing else we can do, we'll pay for your lunch and here is a gas credit for the "one local gas station we use down the street." Shawn Blue and his manager were in no way remorseful for the major mistake they made outside of a "gas credit" to a local gas station and lunch. I am completely frustrated by the false communication that was given to me and the lack of accountability by both Shawn and his manager. Not only did I take a day off from work but I also drove 6 hours to and from for no reason, on top of the rental car I paid for to travel. I will never go to Reinhardt Toyota again and suggest others to tread lightly when dealing with Reinhardt Toyota. I would like to give credit to Earl Hodge at the used car department. Even though he wasn't at fault or knowledgeable of previous communication, he filled up my gas tank and even provided options of other vehicles I may be interested in. He went out his way to provide the best customer service. Thank you Earl! read more

High pressure salesman and finance guy. Every trick under the sun to include: trying to negotiate monthly price and never discussing the price of the vehicle, aggressively pushing the vehicles on the lot despite the limited choices and not having exactly what we were looking for. He kept using lingo like "so this is your #1 choice? So what is keeping you from buying today? So if we had this in your preferred color would you sign today?" He spent the entire test drive trying to ask us what our address, credit score, phone numbers and monthly income were instead of selling us on the features of the car. I understand part of his job is making sure he can get the deal to where the customer is comfortable, but you have to agree to buy the vehicle before you jump to these steps! We kept putting him off and asking questions about the vehicle which pissed him off, and like another customer complained- this man was also pissed off we didn't squeeze the vehicle into the indicated tight space. (Oh I'm sorry I don't want to have an accident on your lot in a vehicle I am unfamiliar with!) The finance guy was even worse. We talked more about the freaking pre-paid oil changes than he would about the financing rate and the price of the vehicle. They act like there aren't a ton of other Toyota dealerships in the state! I do understand what they were saying about Coronavirus limiting the number of new cars that are going to be available, but they obviously are having a hard time getting customers to buy from them in these times and the desperation they are exhibiting is UGLY! read more

Horrible service. I took my car up to get my check engine light at 9am. I called two time. First time I called was around 12 pm and was told that they were waiting on somebody to "look at my Toyota", I called back the 2nd time at 3:00 and was told that the person never came and told me it would be tomorrow since it's close to closing time. Where is the communication, because you will charge me a bill like the service was perfect but it's taking me 2 days to just check my check engine light. Worst service ever had dealing with my car. read more

Reinhardt in Montgomery is overpricing their trucks' MSRP stickers by between $5,000 -$7,000. The price on the website isn't even close to the price for what they are actually trying to sell the vehicles. Beware and ask lots of questions. I test drove a truck and after walking 20 feet from the truck back into the dealership, they slapped an addendum price sticker on it, jacking the price up roughly $6,000. They no longer wanted to sell the truck for the MSRP, but wanted to "negotiate" a new higher price within the addendum. The salesman told me that they have been selling their cars at the addendum price for months now. The other reviews here talking about this are accurate and true. Beware of price gouging. We ultimately could not arrive at a price, which was still above the test drive MSRP, so I had to walk away. I'm not going to let 20 feet cost me, at minimum, a $1000 more, let alone the full addendum price. I understand wanting a profit, which they are already making off of the MSRP sticker, but to really be greedy with the addendum sticker, simply because the trucks are popular right now is a pretty price gouging tactic. I had a better opinion of Reinhardt until I was actually in the saddle trying to purchase a vehicle. They'll do this all day as long as people think the added limited inventory sticker means something. It only means greed. Pure and simple greed. Sad. ***And I just received a "how are you feeling about the truck you initially inquired about" email from the General Manager. I simply had to laugh when in this marketing pitch it read: "We also have some great deals and incentives available right now. Feel free to schedule a test drive and take advantage of these offers!" It should more accurately read: "Come in and let us take advantage of YOU after your test drive with our above website-advertised, price jacking addendum incentives!" Beware~ read more

I reached out to the dealership via their website. I asked to be contacted via text. I waited several hours and then recontacted them via their website. Finally a salesperson (Brandon) texted me. I understand that right now vehicles are hard to come by. So when he did not have exactly what I was looking for I was open to other options. When I asked for a quote on the vehicle he quoted me 10,895 over MSRP. When I told him that was crazy he proceeded to laugh at me. (Sent the laughing emoji.) I told him that I understand there being some markup right now but that much should be a crime. He told me that the markup was negotiable. I said OK how much are you willing to take off of that. He refused to tell me without coming to the dealership. Be warned that this dealership is trying to take advantage of people. read more

Last year we bought a 22' Corolla had a fantastic buying experience I wish I could rate different experiences but in the end this was the rating I must give! Walking in I had a pre approval letter I had called before I got there I am not the type that likes to be "sold"! I knew what I wanted and just wanted to sign papers when I got there. When getting into the finance department the insisted on Toyota financing instead of USAA because they were able to match interest rate! In the end they up charged me for services I said "I did not want" but gave in because I was promised the warranty company does not fight claims and will not ask for "Service Records". Since then the FINANCE COMAPNY is 100% untrustworthy and the way they work there system is almost faulty. I am late on a mortgage payment due to there mistakes. Which we all know just makes us feel crappy! Worst part of everything a drunk decides to scrape up the back left corner panel and we had to take it to the "Reinhard Body Shop" this is were a brand new car never makes it back to its new status. First my wife went without a vehicle with 3 kids for 4 months because in Alabama rental cars are on a "Reimbursment" which we cannot afford 4 months of rental fees while they worked on the car! Reinhardt body shop gave us the run around saying it would be ready each week for about 2 months! In the END we pick up the vehicle were the manager informs me what has been going on supposedly "the employee working on my vehicle was disgruntled about his paycheck and quit so that is why the information of when it would be finished was misconstrued! We found markings imperfections "EVERYWHERE" Paint chips, the tab for my headlight to my quarter panel was broken off and STILL HASNT BEEN REPLACED, back glass glue literally dripping down the car, bolts left in the car "where they go I do not know", door panel missing a top tab and now wiggles, paint dust everywhere, Nothing lines up headlights nor the trunk, and my wife is driving my precious 3 children in it everyday because they do not have a rental to fix the issues NOW! I will post pictures to review when I get home. This was my last resort as it is now a constant reminder every morning to me and my wife of just unhappiness! P.S. I am also asking Reinhardt do not reply with their automatic respond of please call us at your earliest convienence! read more

I am highly disappointed in the customer service, I received while at Reinhardt Toyota. I recently just returned from a deployment overseas, and I noticed my Toyota Camry needed service and the sound in the car went out. I was actually in the process of looking for a new car as well. I arrived at the dealership at 9:57 am, I didn't leave until 12:35 pm. Even then, I left because I stated I wasn't waiting any longer. I had to continuously ask what's going on before I even got acknowledged. I waited an awful long time and they did not fix my radio issue. He offered me a rental car, just to tell me that they were out and I would have to pay for one. Things were handled very unprofessional, I will definitely forewarn others prior to purchasing a car from Toyota. This place has been removed from my car shopping list, never again! He recommended I go to a place like CKR, if I would have wanted that I would have never came to Toyota were I purchased the car from. I live about 45 miles away from the dealership, and he didn't even take that into consideration. I am so disappointed! This is a horrible experience, please shop else where, where they value YOU and YOUR TIME! read more

Today was the first time I have ever been to Reinhardt Toyota. I was blown away with the courtesy of the service department. They honored an extended warranty because of a service bulletin on my vehicle and fixed it no questions asked. I was treated with the same amount of courtesy and respect as someone that was purchasing a new vehicle...they even have a shuttle that took me home AND picked me up from home when my vehicle was done. read more

This is the experience with the salesman we unfortunately had to deal with at this dealership. Had no other interactions with anybody else. Hope your experience isn't as horrifically terrible as ours was. Got to the dealership and met the salesman (Friendly greeting). Started talking about what we were looking for in cars but the salesman began to focus on what the monthly budget was and we responded with "We need to find the perfect vehicle first". The salesman kept focusing on budget so I responded with not sure but we Subaru drives better but we were interested in Toyota of the better features. For some reason this offended the salesman and aggressively responded with something to the fashion of you don't know what your talking about and you're wrong. This type of response continued during the whole interaction and my favorite passive aggressive insult was when I was told I didn't research Toyota enough during the test drive but.... isn't it the job of the salesperson to inform us??? Lastly when during the test drive it seemed like the salesman was so annoyed being on the test drive and every direction we were told was like a pouty child reluctantly saying something. When we got to the parking spot we were not directly told where to park and the salesman sounded annoyed so we parked in a location we felt comfortable and the salesman just said in a annoyed way "I'll just park it in the right spot". At this point we were so fed up with this person and we just left without saying bye. This whole experience felt like dealing with a spoiled child and I personally like Toyota and actually use to be a salesman for Toyota a long time ago but this person was the worst customer service person I've ever dealt with. It made me wonder if this is a volume sales store which usually put emphasis on quick sales vs customer service (SPECULATION ONLY!!!). I'm not sure if I'll ever go to this dealership again but I will definitely be on my guard if I have anything to do with the sales department if they allow a salesman of this caliber on the floor. Hope this helps and again this is only my experience. Judge for yourself. read more

Terrible service department. Do not recommend coming here even for an oil change. Walmart does a better job of oil changes. Made an appointment for an oil change, my truck didn't even make it into the garage until an hour and 45 minutes after the appointment time. Service lady was openly complaining about a customer about to have a "hissy fit" because they were so behind on appointments. read more

I took my 2006 Scion in for an oil change last week. My wife bought the vehicle new in Atlanta at Cobb Toyota and it has been serviced solely by them until this visit to Reinhart. The mechanic stripped the oil drain plug and the service advisor, Nic Daniels, told me they had to plug it with a sealer but "it might leak". He also stated a replacement pan will be $520. My wife just bought a Camry from them and the plan had been for only Reinhart to service it. That has now changed, I will have the Scion fixed myself and the Camry will be serviced in Auburn. We will never drive on the Reinhart lot again. read more

I have to say this was not my first time going to Reinhardt Toyota to purchase a vehicle. The first experience was AWESOME and the sales person was great. The second time around I felt like I was purchasing a car from the mob. This was the worst experience my family and I have had with Reinhardt used car lot. We went in the purchase a 2014 Toyota Avalon. By the time we walked away I was convinced I would never come back to this dealership nor will I recommend it to anyone. We where quoted a price by the first finance manager which we knew was over priced for the vehicle. Talked with the sales person on the next day and received a lower price, but the new finance manager informed us the price would not be valid until the next day when the previous finance manager returned. We informed the finance manager that we could not make it in the next day due to our work schedule, but that was the least of his concerns. We where ready to purchase that day, but since the finance person(s) did not want to do business with us we walked away from the deal. This is a horrible way to do business. Very unprofessional! read more

I am in the process of purchasing a new Highlander. Since I am retired I have time to compare prices. I already have visited one Toyota dealership, so to save time I called Reinhardt to check their price on the same vehicle. I was transferred to Brock. I told him what I was interested in and that I was car shopping. He took my information and shortly after that he called me back with the information I requested. I was very pleased with the way he responded to my request. Should I decide to purchase from them, I will definitely ask for him when I visit the dealership. P. McKenzie Auburn, Al. read more

Nice people to work with. I was working with Brian while purchasing new car and he was great and never get like he was pushing us to make a decision right there and then. Me and my wife ended up buying car from them. They treat you good!!! read more

Found a car online for $18,300 and was a great car & less than other dealers. it was to be a Toyota certified vehicle as well. i called to meet w a salesman the next day and hour later the online price was increased by nearly $400. met w them, drove the car and went in to talk numbers. i was impressed that we made a deal for the car for $18,100 plus fees. i was happy w the number. i had $15,000 cash and was to finance $3100. they came back w a monthly payment of $170  month for 60 months which would have been an extra $10,000. i told them the math didn't add up and they couldn't explain  where the extra came from. finally they said the extra was for $2500 to certify the car plus a warranty. i didn't want to pay that extra then they said they couldn't sell the car w o the certification and warranty. they also said that price was added after the car price because some people didn't want the certification and warranty. i told them i would be happy to buy the car w o it yet they refused to sell the car. when i confronted the salesman about the price i was bombarded by the salesman, sales manager and finance manager. they were all talking number after number trying to confuse me and pressure me into agreeing to $170 per month. i was getting mad and told them i would buy the car that day without the certification and they refused to sell me the the car at all. these people were trying their best to scam me out of thousands of dollars. i left after driving 2 hours to make a deal they agreed to. on my way home the salesman called and said they had an older car they'd sell for the same price. i didn't want it. finally he said the numbers were high because they were just trying to make a profit. i understand them needing to make a profit but not scam us out of $10,000! my daughter wrote a review as well but it was deleted. I've bought many new and used cars and have never been scammed this bad, ever. i don't see how they can justify the way they deal. i feel sorry for people who do not know how dealers add fees they don't see and just agree to a monthly payment. if i hadn't been knowledgeable about these things i would have paid $28,000 for a $18,000 car. buyers beware and pay attention to all the numbers whether you see them or not read more

I went to parts department to get a replacement key. I handed the key to the man at the parts desk and was told that it would be $120 plus an hour labor and that he could get to it in about 40 minutes. I could not wait and I wanted to check at McKinnon to see what the price was with them. McKinnon was the same price but have had bad experience there so I asked my wife if she would take it in when she went to work. I guess that Reinhardt saw a prime target because 'hey, it is a woman, we can really make some cash now." My wife got home and they charged us over $311 for a Key. Yes - you read that right. $311 for a key. That is beyond ludicrous. That is criminal. As the first reviewer pointed out, I too felt like I was dealing with the mob. If you have to buy a car check out to see what the cost is for a replacement key. It will definitely make you rethink buying a Toyota. I will never buy another. I hope they like the profit that they made on the key, cause they will never get another penny from me for any reason. I am done with Toyota forever more. read more

My husband found a truck through this dealership on a Tuesday and immediately began communications with the manager Charlie. He made plans with the Manger to take a whole day off of work on that Friday to be there to put money down to hold the truck for him seeing as we live over an hour and a half away and didn't want to put $500 down without test driving first! He took the day off and with out 2 children in tow, as we were literally EIGHT minutes away, Charlie called and said the truck had just sold! He promised my husband that he told all of the dealers not to sell that truck because he had someone coming to test drive. He is a crook and we will NEVER even consider giving them a dime of our money!!! read more