If I could give no stars, Carmax would receive zero! Bought a 2011 Jeep and returned it because it wasn't right, something definitely wrong. Traded for a 2011 Chevy Equinox, had it less than 2 weeks in which 5 days of the 2 weeks it was parked at an airport. We got home from traveling and the transmission went out the following day on the way home from work. We had to get it towed back to Carmax. They tried to sell us on another Equinox which smelled and as soon as the ignition was turned on, I knew it had major problems. It clunked changing the gear shift, electric seat didn't work, etc. Then, I was given a loaner 2012 Dodge Journey and the front end has suspension problems with a vibrating steering wheel and front tires worn on the outsides! I can hardly believe that 4 cars out of hundreds and we just happen to get the 4 lemons on the lot? Highly unlikely. More likely is the fact Carmax does not check the cars it sells and they are selling crap cars with no intentions of checking or fixing anything unless a customer complains. They may say no haggles, but there are plenty of hassles in returning car after car after car. If this is the way "car buying should be" then something in definitely wrong in the car sales industry. Decided we were not going to chance our luck with Carmax anymore and returned every car. They didn't even try to save us as customers. They knew they messed up and they had no want or intention to even try to fix the Chevy and wouldn't deal with us on the Dodge. Better to walk away. Funny thing is, while waiting on my return paperwork a sales manager came over to ask if we brought the Chevy back because they couldn't locate it. Hmmm, you had it towed in so I'd guess it's somewhere in your inventory of junk cars. AND the real kicker is a lady came in with the EXACT same situation as ours. Bought a car, car broke down, Carmax doesn't want to fix it, and couldn't even find her car in their lot. WOW! Never again will I ever do business with Carmax. Buyer beware! Use the Value by VIN available on Carfox. You will also see they are charging a couple thousand more than the used vehicle is even worth. Went to Stingray Chevrolet and bought a car! It was worth going there. We got a great deal with a fully inspected car that is mechanically sound with a full extended warranty. Thank you Stingray Chevrolet! read more

I came here to get an appraisal for our 2016 Honda Odyssey, as we're leaving the country and it can't come with. I've never done this before, so I had no idea what to expect. An associate met me at the door, talked about what I wanted to do, and took me to his office. They check the blue book value, condition of the car, and how it drives in order to make you an offer. I was told it would take 30-40 minutes, but it took far less than that. This was likely due to the newness, condition, and not having/needing to test drive it. There are just over 8000 miles on this 1 year old van. The offer came to $5000 less than what I still owe (our down payment/trade in when we bought it was about $2500) and was $500 over the blue book value. When I took it to Honda, they offered me slightly less. The staff were very courteous, friendly, and professional, and the place was clean with free coffee and water in their tv lounge while you wait. I had a good experience here, and therefore will recommend. read more

This is the 5th vehicle I purchased from multiple Carmax locations and fortunately I never had to experience any of the service departments until now. Like another reviewer I am advising to buy your car here get the extended warranty and take the car to ANOTHER dealer for repairs. Not sure what the deal is at this location but they seem to have failed with every opportunity. i gave experienced the following service. They lost my key in the overnight drop box (not working on the car for 24hrs), after multiple calls and an excuse that this was an oversight and only happened once before (which means it shouldn't have happened again)the repairs began. To accommodate me they provided me a loaner vehicle that smelled like mildew and should never be provided to customers for use. When I picked up my car they failed to repair the original issue and misdiagnosed additional AC issues until I pointed out that the original issues wasn't ever fixed to begin with. When i went to reclaim my vehicle I noticed paint damage (scratches on the exterior of vehicle, grease scuffs and a foul odor inside of the car.) Then there was the oops we ordered the wrong part fiasco causing two more days of delay. Not being one to vent online I called Carmax corporate and never received the follow up call I was promised. To add insult to injury it took the cashiers office an hour to locate my car. read more

Carmax has always been a great place to go in my eyes. A know a lot of people who have had great experiences going here. However my experience not so great. I purchased a car on the 6th of April. Drove it off the lot the same day I found it and was beyond excited about it. I absolutely fell in love with the car. About 2 weeks later I get a call from Carmax saying my loan wouldn't go through because the car didn't fall within my loan agreement. The sales associate hadn't gone through and "booked" the car out as they call it. Meaning he didn't make sure the value of the car and all was within my terms for the loan. So after driving the car for about 2&1/2 weeks and falling completely in love with the car I PICKED, I had to exchange it. I cannot tell you how incredibly frustrating it was to have to take an entire day off work to go back to Carmax to figure out this BS. The sales manager Patrick is a complete jerk. Doesn't care about you, your situation or how to help you at all. And clearly doesn't know what he's doing or talking about as he is a manager and this problem shouldn't have gone past him to being with. Only reason I didn't get my money back and go elsewhere was because Mark Stoppa was amazing. He helped us for the entire day to figure out what would fit within my terms and helped me pick out a new car and get it exchanged all in one day. He even told us, this issue was overlooked 3 separate times alone by my original sales consultant Steve, by the sales manager Patrick and again by their offices in the back. Thankfully my bank saved my a** and caught it otherwise I would be 3k in the hole after having the car 3 weeks. If they can do everything correct the first time around I'm sure it's a great experience and place to get a car. However, after the experience I had. I would say go somewhere else. Somewhere that actually cares about what you want to be in and not just trying to fix this to get you out of the door. And if you have to deal with Patrick I'm sorry, complete jerk and should not be a manager. Making excuses for the employees that messed up and saying it wasn't his fault when clearly his sales associate told us HE was one of the people who missed this!! read more

If I could give less starts I would. What a waste of time. Gave me a bunch of malarkey about my car being unsafe due to an accident -- my insurance company doesn't think so. And more crap about questionable mileage -- my car has an electronic odometer for crying out loud! I balled up the "offer" and threw it at them. I'll never even consider them again. They offered less than $1000 for my car -- I sold it for almost $3000. What a bunch of crooks! read more

Gotta say, I don't usually give such a high mark but when I consider what service I'm reviewing and comparing it to other car dealers, CarMax deserves the rating. Hassle free pricing is actually incredibly nice! In fact, I already knew what I be paying (or not paying) before I ever set foot on the dealer thanks to their website and app! I hate all the nickel and dime stuff dealers always stick you with and the constant badgering to get money out of your pocket. None of that here. Such a simplified experience. We literally bought a car in under two hours. In fact, the longest delays were our walking the lot and shopping and waiting for my insurance to call back with new policy info. I'll pay a reasonable price for the right vehicle. It's nice to not have to worry about dealer games with hidden prices and fees!! Thank you CarMax! read more

I've purchased three cars from Carmax now. I sold one in addition. My sale and two purchases were from the Dulles Carmax in Virginia. I couldn't have asked for better service or help. Dulles gets five stars without question. However, Tampa is another story. My car which I spent $50k on really wasn't prepped or cleaned very well. The salesperson however was very helpful and courteous throughout the sale. Their finance department either needs faster workers or more staff. Hours waiting. I wanted a manual and they tried to push that on to my finding one. As I went home (I don't live in Tampa) the tire pressure light came on. I figured I just need more air in the tires. Two days later after filling the tire a few time I take it to my mechanic and there were two screws in the tire. I had to haggle to get a refund for a new tire and faced nothing but resistance. I received the receipt and after not hearing from the sales person for four days I called the service department. I sent them a copy. He informed me that since the vin number wasn't written out on the receipt it might get kicked back. Of course I could go back and have them fill it in but again while sounding polite he exuded resistance as if I were to blame. I was told it would take 3-4 weeks for a check out of the Richmond office IF it goes through. This has left a sour taste in my mouth. I bought two cars at about $50k each. One in the thirties and a multiple time buyer and this is how I'm treated? That would never have happened at Dulles. I think Carmax needs to retrain their service department staff and teach them the value of their customers!!!! read more

I thought I liked CarMax when I purchased the car, even purchased the extended warranty. Then I received a notification from Ford, about an update. They can take my car in but not give me a car to drive while the work on it. I had previously told Ford and Car Max about the car stalling but when they drove it it supposedly did not stall on them so they could not fix it. So after I received the recall notice from Ford I called CarMax and asked about the recall they said they were never informed about the recall and even with the extended warranty this would be an issue between Ford and me. so a waste of time and money. read more

My husband and I used to hate car buying, the process was long, difficult and often frustrating. No matter how good we negotiated, we always feel used and slimy when we left dealerships. Then we stumbled across CarMax and everything changed! We were lucky enough to have Zane greet us at the door and he made the process relaxed and fun. We sold/bought one car that day (3+ years ago) and have since sold/bought 3 more cars from him. Whenever we want to do some research, get an opinion or seriously shop we text him to set up a time to meet with him. Every time we have checked their purchase and sale prices with KBB we have been happy with the deal we were getting. Their Tampa inventory is good, but if you want something very specific they are great about transferring in whatever you want. For a no pressure, fun car buying experience go to CarMax! read more

Do not buy a car from this dealership. Yes, it was easy going through the sales and financing process, but their cars have problems and dealing with service and getting them to actually fix what is wrong is horrid. To be honest, you deal with the sales process for a few hours, but you have to live with your vehicle, service department and repairs for years. That is really what becomes the bottom line experience that you have with the car. Seven times, same issue, still not fixed. I will never buy another car from them again. read more

We went to sell a car. They offered less than 1/2 of the Kelley blue book value. What a rip off. BEWARE

Many good cars on the lot, but the prices are not the most competitive. But I like the no-haggle model of carmax. The buying experience was smooth and easy. However some one told me that you can also haggle with carmax if you are not satisfied with the price... Is that true? read more

I brought in my 2015 Tacoma to sell and they offered me $21000 for it even though they have the same vehicle with less options for $32000. The salesman tried to tell me it was a business and they need to make a profit. So they're trying to make a $11000 profit at least on my vehicle. Thats not a business that's a ripoff artist disguised as a business. read more

The best car buying experience we have ever had. No pressure,no haggling. Our sales expert, Russ was knowledgeable and professional. He found the perfect car for us and gave a great price for our trade in. Jake from the business office was also knowledgeable and professional. All the paperwork was in order and we closed the deal in under an hour. Highly recommended this team. read more

I have had the same car for 9 years and finally came to the realization it was time to get into a new car better suited for myself. I had gone to a few places, which were fine, but I had the best experience with PJ (who I was recommended to by another co-worker that left) and cannot express how amazing the process was. He took the time to go over everything with me and made sure I was completely comfortable. I was a little nervous, especially with the fact that I hadn't done this in almost a decade and couldn't get over how smooth things went. Not to mention, PJ came in on his day off to work with me and didn't pass me off to another one of his colleagues. I had the pleasure of also working with Amanda during the finishing steps, who was great to work with. I had to say that I am more than impressed with CarMax Tampa and I am SO happy with my new Honda CR-V. If you go, ask for PJ! read more

Bought a 2015 Hyundai Elantra sport with 3,500 miles. I love it! Good selection and good service.

Incredible experience. I enjoyed the process and the people there were great. Got exactly what I was looking for. No hassle, no fuss, no pressure. I was able to walk away at any time. Thank you Dennis V. read more

Hello mike m, not sure what type of experience you had with Doug McIntyre. I don't ordinarily leave reviews, but felt necessary to share my experience with Doug. He assisted me with the selling my car (2009 Honda Civic) to CarMax along with making a new purchase (2014 Honda Civic). He was professional and spent several HOURS with me and was very kind to explain each step of the process. Not only would I see Doug again, I have recommended him to my friends when they themselves are looking for car. One of friends also bought his wife a car (2012 Acura TSX) from him. read more

I bought a used car in January after 5 months after purchasing my vehicle my car began to leak break fluid. When I took it to Carmax I was told I had worn rotors my calipers were bad, I needed new rear breaks that also contributed to my brake fluid leak. I told them there was no way I could have worn all those parts down in 5 months. I was charged over $200 dollars for repairs that should have been inspected and fixed before the car was sold. It was past the 30 day warranty and the rotors were not covered by my extended warranty. The customers service people were very nice and gave me as much of a discount that they "say" they could but Carmax did not do a proper inspection as was listed on the paperwork. The technician said he did not know how I was able to use my breaks because one side did not work and the other barley worked. I could have had a major accident if it were not for me taking it back due to the leaking break fluid. I feel cheated out of over 200 dollars. Have an independent mechanic check your car before purchasing a used car from Carmax. I should not have had this type of issue so soon into my purchase. read more

I purchased a Chrysler Town and Country (it was a 2014 van) from them a year ago. The other morning my car wouldn't start. We jumped it and it started. It wouldn't start again later in the night. I brought it in and told them it was my battery and I needed a new one. They called me later the next day and said it was the battery and that it was going to cost $65 for diagnostics, $95 for .8th of an hour of labor, and $110 for the battery. I complained that I shouldn't have to pay the diagnostics because I knew what the problem was. He took it off the price. Then I said I will just purchase the battery because I didn't have all the money. That was fine. He then told me the next day that he will install the battery for me at no extra charge. GREAT CUSTOMER SERVICE!! Next time I need to bring in my car, I'm asking for TAYLOR to work on it. He was very friendly, and very helpful. And even when I was complaining and maybe a little rude he did everything he could to make the customer satisfied!! read more

Carmax on nebraska in Tampa is an excellent business to deal with. My mother was selling her 2010 Jeep and Carmax gave us an excellent fair market value quote in less than 1 hour. The facility is clean and comfortable and the employess very helpful and friendly. We ran into a snag when processing the paperwork, the loan originator (nothing to do with Carmax) had mistakenly marked the vehicle as a lease, which causes a problem clearing the title. Very long story short, an employee named Alysha Miur (in the finance dept) was exemplary in helping us identify, process and clear up the problem. Besides professionalism, she was so pleasant and kind. Ms Miur went over and above any expectations we may have had. She kept us informed via telephone over the course of 2 days any updates on the situation. We will definitly be doing business with Carmax Tampa in the future. Thank you for showing customers service we've long since forgotten existed. read more