Selling my car was super easy and convenient! Driver was professional and knowledgeable

Fast and Easy process. Carvana gave me more than others were offering for my car. Thank you!

gentlemen who pricked my car was a total and professional and knowledgeable person, he helped me through the entire process.

What a great experience selling our car... CarMax offer was $1500 LESS than Carvana. In out in less than a half hour. Grayden was our guy ... kind and professional... Thank you Carvana read more

Carvana needs to check the cars they are selling BEFORE sending them to a customer. Now I have a car that was presented as a "great buy"....It's been a waiting game and when the mechanic said 'this car is not repairable' Carvana rep wouldn't take my calls. They were happy to talk to me until I called about the real condition of the car. DO NOT use Carvana. It is not worth the hours of headaches and stress. Buy local and from someone who looks you in the eye. 9-17Olivia- I have been in contact with customer service, and I've had several conversations via text with Joey a resolution specialist and another young man in his department. They both gave me very bland "it's not our policy" and "we'll have to see what the mechanic says" type answers. When I spoke to the mechanic, he said the car is not repairable and not working well. When I called back to speak to Joey or another resolution specialist today, they wouldn't take my call. I was left on hold with the recording constantly saying it was one minute until someone would pick up the phone and no one ever picked up and I hung up after 20 minutes. As far as I'm concerned, they did not want to hear from me anymore. I am currently working with SilverRock and have informed them of my Carvana experience since they are affiliated with you. I simply want this car to be taken back because it never should have arrived in the condition it was in. All I ask, is that you take this car back so I'm not left with this lemon and don't have to go through the legal battle. Oh yeah, I would also ask that maybe somebody drives the car around and checks it over before selling it to someone else. Thank you for your response, but I tried to get help from your resolution specialists today, and they weren't "available" to speak to me. 9/18-spent about 6 hours on the phone yesterday (approx. an additional 6 hours in last 2 weeks) trying to arrange more repairs for the lemon I was sold. I bought a car AUGUST 19. Still do not have it. Now told to transfer it to another facility to fix the programming or computer. Thank you to Silver Rock- the affiliate insurance to Carvana for trying to help me. (I am spending the time to get car/ parts to fix- they don't do that). THE POINT IS- CARVANA SOLD ME A CAR THAT NEEDED A TRANSMISSION AND A NEW COMPUTER. NO ONE CHECKED THIS CAR AT CARVANA OR DROVE IT OR THEY WOULD'VE KNOWN it was in HORRIBLE SHAPE. They could call me to return it- I have tried to talk to them and yesterday their resolution specialists would NOT ANSWER MY CALLS. so I will leave daily updates here and on every review site until the car is taken back or repaired. It has been 30 days +. Ask yourself if you wanna chance it and go thru this- BECAUSE THIS IS WHAT BUYING FROM CARVANA MAY MEAN FOR YOU TOO. (Obviously I am bitter- and I am just a woman seeking some fair professional business principles from an online business that appears to be 'great') read more

What a wonderful painless process from start to finish. I will never deal with another dealership in my lifetime. These guys are top notch! Mathew was great, thank you Carvana for superior service. read more

The entire process was amazingly simple! I entered my VIN # and within a few minutes I received a fair and reasonable offer. I was able to arrange a vehicle pickup in 48 hours and after a quick vehicle inspection and a few entries on the IPAD. My vehicle was whisked away. I would like to add that the young man who collected my vehicle (Brett) introduced himself with such enthusiasm and passion for his work. He throughly made the entire experience a pleasant one and kudos to him for being a positive reflection of your company and commitment to customer service and satisfaction. read more

Great experience. Second time using Carvana and everything went as smoothly as expected. read more

Smooth transaction. Easy online process. Great communication. Easy pick up process. Paid quickly. Highly recommend!

Experience at the location itself was fine, but we are having major issues with our vehicle down the line on issues that should have been caught in Carvanas inspection. They have admitted they were overlooked but are doing nothing to help. Please think twice before deciding to purchase from them and if you do, be very very thorough in your inspection. Run, at the slightest red flag read more

Unsafe Car Sold - No Resolution from Carvana of Tampa I bought a 2021 Dodge Challenger TA Scat Pack from Carvana of Tampa, and less than a month later the hood flew open on the highway because the wrong screws were used in the latch. This smashed my windshield, damaged the roof, and put my life in danger. It was raining at the time, so water entered through the open hood and broken windshield, damaging the engine bay and interior. This kind of water damage can cause long-term problems like rust, mold, and electrical failures. I have a written statement from a licensed shop confirming the screws were wrong and the defect existed before I bought the car. Carvana has refused to fix the vehicle or take responsibility. I asked for an exchange, but they still haven't resolved it. Selling an unsafe car and then refusing to make it right is unacceptable. Buyers beware--get an independent inspection before trusting a vehicle from here. read more

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Wow! What a great experience. This was our second time using Carvana; the first was to purchase a car and that was seamless. I didn't think it could get any better, but it did! Selling our Jeep was super simple and every step was well communicated and relatively quick. Once the offer from Carvana was issued and accepted by us, it was a short time (a day or two) before we were contacted by the gentleman who would be arriving onsite to inspect the Jeep. Ivan was in constant communication letting us know when to expect him and he walked us through the whole process. He was friendly, professional, efficient and a great communicator! Once he inspected and test drove our Jeep, he gave us the thumbs up and presented a check for the full offer amount. Thanks Carvana! This was so seamless and stress-free! I highly recommend Carvana- selling or buying. read more

The entire experience was seem less, the price could've been a bit better, but over good experience. When the driver showed up, he explained everything clearly, loaded up. The car handed me the check and drove off. Carvana's commercial is spot on. read more

Easy is the word for my experience with selling a car to Carvana! No hassle, no haggling, quick, simple, all done on my timeline. I will sell a car to Carvana again. And yes, they really do give you a check when they pick up your car from wherever you are. Like MAGIC! read more

I bought a car online for the first time and I honestly don't think I'll ever do it another way again. The entire process was so easy and convenient. Instead of spending hours sitting at a dealership, I was able to scroll through the cars I liked, click options, and find exactly what I wanted right from my phone. I entered my current car information to see the trade in value, picked the vehicle I loved, and the car was literally delivered to my door the next day. After the 7 day trial period, I decided to keep it and the process continued to be just as smooth. My previous loan was paid off through my bank within that time, and now I'm working with Carvana to finalize the permanent registration. Overall it was such an amazing experience. Easy, transparent, and stress free. Highly recommend if you're thinking about buying a car this completely changed the way I'll do it from now on. read more

I'm not trying to sound cliche or anything. But Carvana made car buying SUPER easy. In the past. I have gotten cars from Carmax because of how easy it was to buy. Carvana was able to get me prequalified, hold on the car, and able to pick up within days. Only problem I had was the car had a few mechanical issues but it was still under warranty and Carvana made sure it was corrected. Four stars because word of advice to the customers. Make sure you take the car to dealership to be diagnosed because Carvana will sell you a car with a few problems. Only speaking from experience! Happy car buying! read more

Carvana Tampa - Car Dealers Near Me - Tampa, Florida

I have sold three cars to Carvana and the three times the experience has been great. very easy transaction and very professional. I won't sale aa car any other way read more

Very straightforward and easy process. I got a quote on my car over the weekend. On Monday I decided to sell and filled out the online form. I set up an appointment for a pick-up for Monday afternoon. A few hours later Carvana came by, gave me a check for the amount quoted, inspected and test drove the vehicle, loaded the car on their truck and that was it. I deposited the check at my bank Monday afternoon and it cleared the next day. Great process and I would use them again! read more

This was the greatest and effortless sale of a vehicle ive ever been apart of . Tge driver was amazingly friendly and I got paid almost instantly. 10/10 read more

Excellent easy experience from the beginning until the end. Making everything online is just so so convenient.

A nightmare. After going through the appraisal process and uploading all the documents and getting an offer I find out there's no pickup in St Petersburg. And no way to contact support, just an AI chat. Fortunately I went to their competitor and the process was easy and transparent and my offer was 50% more! read more

Buyer be ware. The machine is such a fun way to buy a car, it appealed to the kid in me. However after the 7 day window all $$ repairs appeared. My carefully researched purchase needs a new battery, caliper replaced, rotors, and is already at 40% oil life. (Things you'd expect to repair at least a few months (not a few days) after purchasing. Make sure you pay attention when they tell you about only going to the approved repair places. My mistake was thinking taking the car to a dealership within the 7 day window would help. I'm looking at $1200 more to remove the shuddering and be road read more

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I highly recommend selling your car through carvana is easy to just go online you don't have to talk to no one you put all your car details they give you a quote and your money will be in your account and 48 hours guarantee read more

I had such a wonderful experience with carvana from start to finish. I was happy with the amount that they gave us for selling our car to them, the process was super easy and the pickup was a breeze, they came right to our house! will definitely use them again. read more

I will NEVER go to a dealership again! I had exchanges, multiple deliveries, even went to a vending machine for an exchange and all of my experiences were absolutely amazing!! I really can't say enough about how well it went. It was simple even for a non tech 50 year old. Thank you all at Carvana!!! My famil is a customer for life! read more

The whole process was so easy. And fast! Carvana did exactly what they said they would do. We were constantly updated on every single step. We highly recommend them. Buh Bye, dealerships! read more

If I could give 10 Stars, I would. I got a 2023 Chevy Malibu. Easy, quick online shopping at my fingertips, a 7-day trial run if I don't like my vehicle, which, thus far, I do:) I read all the reviews on Carvana and gave it a chance. I wanted to experience for myself, and for me it was Awesome! My drop off was quick, paperwork was super easy online, Carvana approved me, and then I did my happy dance! I have no complaints whatsoever, and I could be a tough cookie. I have to give a shout-out to Crystal Peffers, who dropped my car off, hoping she did not mind that she rolled up with my new baby. I hugged her:) I recommend Carvana 100% Love you, Carvana! read more

Carvana Tampa - My baby - Car Dealers Near Me - Tampa, Florida

Beware of hidden fees. 490.00 dollars to come pick up your vehicle. Read the fine print, commercial doesn't mention it. Bob read more

I sold my 7 year old Audi a5 which was in excellent condition. Carvana offered the most by several thousand (above dealer, carmax etc.). the prices was easy. they picked up at my home 15 minutes total and check in hand. read more

Quick and easy process. My husband was looking for a new car. I was laying in bed one night and decided to go online to see how this worked. Let me tell you, it was the easiest, stress free car buying experience ever!!!! Once approved you choose to either pick up the car or have it delivered. We chose pickup. The first vehicle that we got we really didn't like it because it was to small and my husband wasn't crazy about the color so we went back online and fell in love with another car. You have 7 days to trade out of the car that you are in and I believe 3 trades. This option is so dope because like us, we did change our mind and it was so easy to switch the cars. Customer service is really helpful. They take the stress out of buying a car. It's just an easy car buying experience from beginning to delivery of your vehicle. Oh and the vending machine part is so cool. They give you a coin and you watch your new vehicle come out of the vending machine which is super cool. I definitely recommend them for your next car purchase! read more

This experience of buying a car online at carvana it was simple Incredible! For me . Never done it before and it was so easy ! All the process flawless. Definitely better than going to a dealership. The staff who was there on pick up day , was so knowledgeable, helpful and most of all ! Love my car read more

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will never use Carvana not recommend anyone to Carvana. they lie and give you bad advice they tell you one thing to help you you schedule the appt and then the day of appt they wont help you on what is needed to get the deal done. don't use them if you are trying to help out an loved one. they don't accommodate for elderly people. read more

This has been a nightmare for me! 1st vehicle NO GOOD!! 30 PLUS days later replacement vehicle arrived damaged. I have had it less than 2 weeks now and it's on its way back to the shop for the second time. Sliverrock Ins company doesn't like to repair any thing. I'm so disappointed with my experience because the others around me who used the service had no issues. read more

The gentleman who helped us when we picked up the car was excellent! We were out in 10 minutes and the car drives beautifully. I can't give 5 stars as the pictures did not divulge all the imperfections. There was fresh paint on the passenger side with over spray on the quarter panel that I was able to buff out. No mention was made of the new paint. The wheels have black marks on them that I am unable to remove - even with rubbing compound. We love the color combo and are keeping the car but feel as though Carvana should have been more forthcoming regarding the imperfections. read more

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I like my purchase so far. When we were at the dealership he gave us one key. I asked about the other, he said they lost it. I said the word "keys" in the banner of pictures. Still no key. Like I said I like this car, however! The car looked great at the dealership. I bought it solely for transporting my wares to craft shows. The stow and go seating was a major selling point for me. When I got home, I tried the stow and go. That's when I noticed the flapper panel was missing from the third row seat. It forms the floor when the seats are closed. I called and got a nice girl but she was very vague about the process, she actually told me that the flipper panel was considered "cosmetic". I was like, really? It's part of the seat! Then she needed to see whose fault would it fall under. They said they would fix it. I decided to detail the inside to see what else was missing. Anything that wasn't glued down under the third-row seat was gone. A floor vent, basically all the carpet nuts, ripped carpet from the carpet nuts missing, carpet pulled away from the wall and the shoulder strap holder. I got a call last night that started off good, however, it was a kid talking to me like I was his buddy. He was telling me they wanted to get this taken care of. Then the conversation turned to where I had to do the work. Submitting pictures. (which, they were totally aware of since I had sent all the information to the BBB.) Yet once again, I have to jump through hoops. Oh, and on one portion of the description it stated "Keys" in another it stated "Key" guess what I got? My point is if they did their job AS ADVERTISED, the 150 point inspection, they would have noticed all these imperfections and would have posted them. They only posted six. 5 were minor paint dings and 1 was a small fade on the passenger seat. I found Fries, soda on the walls, press on fingernails (gross!) and a lot of dog hair! Along with all the missing parts. Do yourself a huge favor: Inspect the vehicle prior to leaving the lot. Move seats, etc. Because the customer service at this company is not good. At least so far. You shouldn't have to reach out to a third party to get small issues taken care of. Take responsibility for your employees actions. They missed it, you failed to flag it. Fix it. I did get an email from their "insurance" company about the key: Thank you for reaching out regarding your key concern. Carvana's limited warranty contract does not currently cover additional or lost keys after time of delivery. If you have any questions, you may reach SilverRock Customer Service at 833-394-8239 (text) or at 866-628-3905 (call). Regards, SilverRock Customer Service How funny. Customer Service at its best! read more

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Start to finish , process was seamless and truly easy. Staff were great and professional.

Don't expect a great Facebook or any other online review from me on selling my car today. It was a nightmare, which is still ongoing after your driver has been here for 2-1/2 hours! The car is loaded onto your truck, I have a check. The driver was very nice, but he just screwed up and locked the cards/keys and my check in the car and I couldn't help get into the car. After standing in the sun for over an hour, I gave up and retreated to inside my home. Carvana sent someone to bend the driver's window enough to activate the door latch. To think that I paid $290 for this pickup is outrageous, but my wife won't drive on the Interstate around here so, for a 20 mile drive, I paid for terrible service. I expected a full refund of that charge, as when I was working before retiring 11 years ago, my billing rate was $125/hr minimum for weekdays 8-5PM. Carvana is compensating(?) me with a $50 refund, saying that they HAVE TO PAY their driver for his time (2-1/2+ HRS) and gas for all this time, caused solely by his error! And, this driver insisted that I include my mobile connector, which he INSISTED is the "charger". He finally left with the car, but the bad taste in my mouth and impression in my brain after standing outside in 92 degree heat, is not likely to leave me soon. I should have stayed with the trade in from Tesla, but at the last minute, Carvana upped their offer so I changed to them. MY MISTAKE, which I will never make again! read more

Carvana delivered a car with a cracked windshield and it took months to get the repair done and then their service company, SilverRock, wouldn't pay for the repair and Carvana said there was nothing they could do. So ridiculous. Never buy a car from them read more

The experience of selling my car to Carvana was so smooth and easy! Although I probably could have sold it for $1000 more publicly, dealing with all of the hassle just wasn't worth it. I signed my documents online, so the visit to carvana (there is a hefty fee if they pick the car up) was super quick. I think I was only there about 10 minutes. Definitely recommend! read more

Picking up the car itself was easy. However while driving home, I realized how filthy it was. The cup holders had crud and grime all caked in the bottom. There was trash in between the seats along with loose change. The directional lever and also the lever for the wipers were caked in dirt. I reached back out on my way home asking if I could bring it back to be actually cleaned and detailed and they said no but they would send a $100.00 check for me to have it cleaned on my end. I had to spend hours detailing the car myself. Not what you would expect with purchasing a 36,000 car. There were also cosmetic imperfections on the Jeep itself that were not disclosed on their website photos. I had to put in claims for those and have yet to hear back. Do not recommend Carvana whatsoever! read more

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