Amazing Perfect Travel Agent/Host for gamblers. No one's better than Gamblers Express!read more

BEST EXPERIENCE EVER! Went to Harrah's / North Kansas City Dec 8th 2017. David and Rocio took…read moreexceptional care of every detail of my trip and treated me like a VIP......... All my "fun" trips with be with the Collins team

Visiting a new town that is known for its different side streets and courtyards?…read more Carmel Visitor Information office is your first stop. Extremely friendly staff who quickly was able to assist us with all the useful information and maps

I just had to write about this little office in the Town Center Mall because they helped out with…read moremy travels when I needed it. They were there for me. They are the nicest people for this job; all smiles and welcoming. I needed schedules and had lots of questions that they patiently ANSWERED and helped with a few other details, called for a cab for me to make it to the airport because I lost my phone. There is a nice little selection of souvenirs and those fancy glossy magazines. They couldn't have done anymore for me. By the way, the cab came just as fast as an Uber and the cost was the same. If you need help with your travels in and around Carmel, this is the place that is there for you.

Everything went splendidly. Dan was super; he successfully completed the Byzantine Swissair web…read morepage arranged an excellent business class, particularly because I'm 7@ and not 17. Now he's trying to find a great hotel with free breakfast. Top drawer service.

Very professional and personal service. Cost is $100/person, but worth every penny. Helped plan…read moreour trip to France and Switzerland. Had great suggestions and arranged for all travel, transfers, hotels, etc. No worries. All taken care of.

Had a pleasant time staying 2 nights here at this boutique hotel with our pup. We got a king sized…read morebed room with a balcony and enjoyed our time. They've designed their hotel to look and feel like a little oasis. The intention was effective because it did feel like an enclosed paradise, quiet and pleasing to the eye. Our service during our drinks and pizza at their cafe and during breakfast time (included in our package) was excellent and staff were really friendly! Complimentary bubbles upon arrival which i love! Dog blankets outside. Good looking bathrooms. Aesthetically pleasing place. Robes and slippers in rooms. Luxurious sheets. My husband didn't love the bed but perhaps he just has a sensitive preference for his back. the rooms were swanky but small but we didn't mind it for 2 nights only. we spent a lot of time enjoying the nice weather outside. Walking distance to many places in downtown and parking at the hotel was included in pricing.

Small but gorgeous hotel. I want to give like a 3.5-3.8, but am doing a 4. While it has an intital…read morehigh end appearance and price point, the Stilwell Hotel lacks the some of the essentials of a true luxury stay. - Staff: during check in, we were helped by a tall blonde young man with a deep voice . He has 0 customer service skills and should not be customer facing. He had minimal eye contact, cold demeanor as if we were bothering him, mumbling, and just overall unpleasant. He had the demeanor of a bro cashier at a GNC. There was a guy next to him which I assume was IT or something since he was messing with something at the front. There was a woman who brought us a welcome glass of champagne, and Angel - who gave us a brief tour and brought our luggage to the room. Angel and the woman were nice. Champagne was good, however I wish they offered non alcoholic options like a juice or sparking cider. Throughout our stay, we encountered many staff on the property in passing - not a single smile from any of them. Even the housekeeping staff at a BestWestern are nicer than the staff here. - Room: gorgeous but small. Booking a room for 2 does not just mean having a big enough bed, but actually room for 2 humans to move around. There is not enough room to lay your luggage out anywhere, and the bathroom was narrow. I would've liked to have a towel bar by the sink instead of having a silly rock be what holds the towel up. The room is aesthetically stunning and the bed was very comfortable. I loved the ambient lighting options and motion activated under-lighting. I liked that we had a balcony. I enjoyed the soaps / lotions, as well all the nespresso in the room. Air conditioning worked well. Room was very clean. - Parking: parking was easy in the day. We lucked out at night but guests arriving after 8pm had nowhere to park, which we witnessed first hand. We saw a guest told the staff "the lot is full", and the staff said "just take the EV spot". What about your guests with EVs who need to charge their cars for the night? On another day, a large car was parked in the entrance into the hotel (not the street) and stayed there for 15 min which blocked entry for everyone else - i wish the staff came out to inform the guest that they couldn't leave their car the. The main lot is very tight with slim spots and awkward parking angles, but the back lot was good . While this wasn't an issue for me, I can imagine coming off of a long flight, finally getting to the hotel at night, and being frustrated at the lack of available parking. - Breakfast: this is the main reason we wanted to stay here. The breakfast itself is good, not great. The French toast, juice, chia pudding and eggs are best things - everything else is okay as I found some things to be stale such as the waffles and muffins. I did enjoy how the food is displayed, and there lots of variety. Staff is constantly refilling items so you never have to worry about things running out, regardless of when you arrive for breakfast. Breakfast is much later than it is at other hotels, and with a small window (8-10am), which can be an issue if you are planning to eat early prior to a hike. 2 staff stay in the area however they just stare at you from the corner of the room. No smile, no good morning. The first day, I felt like we were being stared at as if we were freeloaders sneaking in for free breakfast. It was very uncomfortable. Not sure if they were staring because we're younger than a majority of the other guests but there really is no excuse. I think they should do a wrist band system or something if they insist on eyeing people. Property- they have a cafe by the breakfast area where you can order hand crafted pizza. We didn't do this but it smelled great. The location is convenient with lots of restaurants within walking distance . As a hotel guest, you get a discount at the Foray restaurant, which is closed mondays and Tuesdays Overall: Beautiful, but I don't think I'd stay again. For the price point and all the amenities, I expected to be in love with this hotel. At other hotels with this price point, I'm usually like "I don't want leave!", but not here. It wasn't a bad stay, but the experience didn't match the price point. I hope they get better staff or else I could see this hotel failing in the future.

We stayed at Carmel Country Inn from Friday to Sunday for a girls' trip, hoping for a relaxing and…read morerestful weekend. Unfortunately, our stay was quite disappointing. We booked one of the double rooms with a fireplace. While the room itself was fine, the walls and ceilings are extremely thin. From around 9pm to 1:00 AM, we could clearly hear footsteps from the room above us, along with conversations. It didn't seem like the guests upstairs were being intentionally disruptive -- it felt more like an issue with how the property is built and the lack of sound insulation. We did call the front desk and asked if they could notify the guests upstairs. After that, they were more mindful of their steps, which we appreciated, but we could still hear them trying to whispering. We chose this property because we were looking for a peaceful place to rest, reset, and enjoy quiet evenings. Unfortunately, that was not our experience. For the amount we paid for a weekend stay, we expected much better soundproofing and overall comfort. Sadly, we won't be returning or recommending this property to our family or friends.

The most DARLING bed & breakfast…read more I loved the tea, coffee, and variety of delicious homemade cookies in the lobby when you check in. The homemade breakfast is amazing - warm mini-quiches, yummy pastries, yogurt & berries. Don't go crazy on the cookies and pastries here though- I did and experienced the horrible sugar crashes everyday, sob. The rooms are adorable, clean, and updated - with the most cozy beds too. The staff members are also the sweetest. Sandy is wonderful and make sure to say hi to Butters too, her adorable pup. Walkable to downtown Carmel & easy parking.

Briarwood Inn is a pretty basic property so don't stay here if you want a fancy place. However if…read moreyou are looking for a dog friendly $25 per night, free parking, and a inn smack dab in the middle of Carmel this is a great spot.

Would have been nice to know that provided parking was actually few blocks away . Other than that…read morehotel was decent and walkable

Beautiful little hotel that really shines with charm and ambiance. Zen style makes it very calming…read more Romantic fireplace and a soaking tub make this a great date location. Free breakfast with multiple options delivered straight to the door was a treat. Some issues as others have mentioned is thin ceilings. Whoever was above us that night must've been running a marathon in cleats in his room till about midnight. The parking lot is tiny but street parking is free so that's not quite the issue I'd feared. Wish there was a fridge in the unit. Food will go bad in the mini-cooler overnight. Still, overall pretty amazing and I'd recommend to anyone visiting Carmel-by-the-Sea

First the good: This place is very beautiful with exotic…read morelandscape that makes you feel like you are probably walking in Hawaii. The grounds are well-maintained. The service is very good. It was also wonderful having a fireplace in the room. The room has a Zen like ambience which is nice. Now the not so good: We were on the first floor and struggled to sleep because we could hear 1000 footsteps above us. It's almost like the ceiling was made of paper. This was rough. We could hear everyone walking all over the place. We were shocked that the room did not come with a refrigerator. It came with a cooler, but not a refrigerator, which is very strange because it's important to have a refrigerator in every room. We had to throw away a lot of leftover food because it could not be preserved in the room. The parking is not great. You would have to park on the streets. Also, the breakfast is not really a breakfast. It was more like a snack. And they don't give you enough provision. It's like one tiny piece of butter for a person. One tiny piece of cheese per person.

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