Recently hired this company to rent my house out and it turned into a nightmare. Poor communication, poor overall management If you have a home your trying to rent out there are much better options than this one! Our realator Michael Wiederholt simply lacks the communication skills and common since read more

We just listed our home with Monterey bay rental (link below) and we could not be happier that we chose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera read more

From a prospective client/ property owners viewpoint: Why on earth would anyone choose to use a property manager that does the bare minimum (all online/ automated) but most importantly has no interest in meeting prospective tenants in person?? I own a few properties in Silicon Valley, which I manage myself, and I absolutely prefer to meet my prospective tenants in person (to better get a sense of whom the applicant is, as I truly care for my home). From a prospective tenants view: I initially introduced myself in a "resume" style email and asked to meet the property manager Matt Collins, whereas I was directed to an automated system. I viewed the property through the automated system and reported back to Matt that I had liked the home. He then encouraged me to apply for the property which I promptly did. The entire process from viewing to application was online, automated, which I understand is becoming standard these days- but found it odd could not get the property manager on the phone nor did he have any interest in meeting me person. He did however reply somewhat prompt to my emails. After a few days I asked for an update and he noted he was sorting through multiple applications. Then was told shortly after another applicant was selected (someone also very qualified, but whom had submitted an application before me). Very curious why would this company encourage applicants to continue to apply at the point in time where they already had a qualified candidate (or multiple)? It makes me question whether they are "selectively" discriminating between qualified applicants or simply capitalizing on the multiple application fees. For reference I am a homeowner/ property manager in the Bay Area, and recently moved here for work. I have a 798 credit score, and have an income that is 4x + the rent of the property I applied for. I am also a meticulously clean person, a non smoker, and have stellar references. I feel like I was given the total run around and time wasted chasing a lead on a property that was "already taken". Not the worst PM company in the area, but definitely far from the best, nor someone whom I would trust with my home based on their bare minimum work ethic and screening methods. read more

I'm in the same boat with the other one-star reviewers. Our VRBO rental was carelessly managed and discheveOur check-in process was confusing. And we received ZERO response via text or phone call after asking for help, as well as requesting info on some items we thought we left behind. Add insult to injury, when I dropped off our keys and politely offered some constructive feedback, I just got robotic smiles and nods, with a glazed look that pretty much said, "We don't really care. Have a nice day." ::TO THE BUSINESS OWNER'S PASSIVE AGGRESSIVE RESPONSE:: 1. There was no broken bed. 2. The cheap vertical blind's fascia flew off as we tried to open them. Again...cheap. 3. Re: check-in/out process...We received detailed emails which failed to point out the unlocked box our keys would be waiting in at the office. Also, thanks for "looking" for my items left behind. We did end up finding them, however I don't think it's too much to expect a call, text or email response. Michelle Larkin (the property manager) didn't reply to a single text or phone call from day one. THAT is bad management and bad customer service. In summary, the $2.5 million house we stayed in makes Motel 6 seem posh. Yes, the view, the location, and even the kitchen was very nice. It could just be SO much better with a tasteful update, mostly in furniture, bedding, light bulbs and bath fixtures. Jan, you can take this as an attack, but it's really just some constructive criticism. Take it or leave it, I really don't care. read more

Monterey Bay Property Management - "Meticulously" moldy 15 year old shower head. - Property Management Near Me - Monterey, California

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This is my second experience with Monterey Bay Property Management Company. My current rental is a very lovely high end home in Carmel with many exceptional amenities. I negotiated this rental while I was in Paris and Kyle was very accommodating as was the property owner. There have been several repairs that required servicing which have been taken care of. Kyle has been on top of all the details and very effective in communicating. I have complete confidence that Kyle will make sure that everything is as it should be. Barby B read more

I've used MBPM multiple times, and will again any time I am looking for a house in the area. Kierstan and Kyle were extremely responsive, and very helpful; something that does not happen with the large rental companies. I HIGHLY recommend using this company for your rental needs. read more

Recently used Monterey Bay rentals to help us find a great house to vacation for a few days. Love them they made it super easy to find a great house. Customer service was excellent and followed up to see how our stay was. I highly recommend the property we rented it was right across the street looking over the ocean. We got to watch whales go by and seals laying on the beach with their babies. We were walking distance from canary row and the outlets ( not much of an outlet though). The house had everything we needed , it was clean with comfy beds. While the deck wasn't wide it was long enough for 10 people to have pizza and wine over looking the ocean waves! read more

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Efficiency accompanied by courtesy is a rare combination in today's work world. The courtesy extended to me by Kyle Burritt was truly appreciated. I had to cancel a much needed getaway due to a very sick fur baby and he was very understanding. I highly recommend MBPM company!! read more

One of the most sought after areas to visit with gorgeous views everywhere and fabulous restaurants everywhere. This company has some beautiful properties for rent and they will do their utmost to make your visit a memorable event. read more

Very quick in responding to you, Empathetic to your needs. Very informative. Willing to go the extra mile to help you in your quest. Very responsive to your needs. Very Pleasant. Mainly Michelle who was with me through the entire stressful process! Michelle is cool, helpful, and informative. Thank you Michelle! read more

I have referred clients to Monterey Bay Property Management several times now. They have taken really good care of my clients there. I highly recommend them to both landlords and tenants. They are quick to respond and their service is excellent! read more

Jan and her team are excellent. Shortly after signing our contract with them, we ran into trouble with the planning department of the city of Pacific Grove. Spanning the better part of a year, Jan personally stood up for us on multiple occasions in the planning department meetings and finally in a meeting of the City Council, and, as the direct result of her organization and diligence, was successful in convincing them not to force us to tear out what was more than $75k worth of renovations to our home. She is an absolute professional and you couldn't put your home in better hands. Aside from that specific example of Jan's competence, these are the reasons I will gladly continue doing business with MBPM: -Their website is efficient and intuitive. -Their staff is courteous and conscientious. -Their preparation (i.e., cleaning between visits) of my home is outstanding. -Their knowledge of the cities in which they operate is invaluable. They were extremely helpful when it came to navigating the bureaucratic maze that the local cities have erected. We are very grateful to Jan and her team, and enthusiastically recommend them to anyone looking for diligent professionals. read more

Monterey Bay Property Management keeps up to date with property management training and is always looking out for their tenants. Stay with confidence knowing that Jan is operating for the long term and not taking shortcuts. read more

if you're looking to book a vacation rental and want a painless way to do so, monterey bay property management is a great choice. i had looked at hotels, airbnb, craigslist, etc before finally settling on monterey bay rentals. they have the easiest booking policy, are extremely responsive, and will take care of any issues during your stay. they will also periodically check in to see how you're doing. i loved that they have an easy reservation system (online), great photos that really represent their properties well, a large selection of properties (condos to large mansions), and properties are priced right (some cheaper than hotel stays). i worked with michelle larkins and stayed at the ocean habor beach house, which was literally right on the beach. i had a few issues to start, and they were addressed within 24 hrs. i even requested a few items which they promptly provided. coordinating keys to check in and out is easy - you pick up at their location and drop off at their location. *** one issue that i didnt like was the reservation charge and mandatory housekeeping fee, which if you stay awhile adds up.*** overall recommended! read more

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I first visited Jan and the team at Monterey Bay Property Management in 1997 and had the pleasure of having them as clients for 14 years. I have worked in the Vacation Rental Software industry since 1995 and have met over 1000 different management companies throughout the USA, I can honestly say that I would place MBPM in the top 10 companies I have ever had the pleasure to work with. I have stayed in their units and found them to be clean and well maintained, I have met and trained many of their staff and there is no more caring or professional group of people in the industry. They have an uncanny knack of always looking to the future while maintaining excellent service in the present. If you are in the Monterey Peninsula and looking to rent or have a company manage & rent your property, there is no one better than my friends Jan & Howard and the folks at MBPM. read more

Monterey Bay Property Mangement is "the" best property management company on the Monterey Peninsula and I would say that they have the market share of rental homes on the Monterey Peninsula! I am a Realtor here and oftentimes my clients want to rent out their homes or rent a home before buying if they are relocating here to the Monterey Peninsula. I have been referring clients to Jan Leasure of Monterey Bay Property Management for years! My clients have been satisfied by the decision to work with Jan and her company! Not only is Jan a Property Manger but she is also an educator in her field and teaches and instructs Realtors about the laws on Property Mangement. I have always admired her! She is top-notch in her field and I will proudly and with great confidence continue to send her business! read more

Jan Leasure and Monterey Bay Property Management is without arguement the leading property management company on the Monterey Peninsula. Jan is a leader in the industry in knowledge property, tenant and ownership rights and can be seen leading informative educational sessions to other property managers and real estate professionals. Monterey Bay Property Management covers all phases of property management, has the largest inventory and the most knowledgable staff. I heartily endorse Jan and Monterey Bay Property Management! read more

We really did some research as far as hotels and other rental properties. Sometimes it's hard to find a good fit when you're traveling with animals. So happy we ended up with this rental. It was absolutely perfect for the dogs. The backyard was huge and the views were incredible! Sail-away was the vacation rental we had, 2 bedroom, 2 bath, with another bedroom in a little outside unit. The only negative is that the bathrooms are both master adjacent. Wasn't a big deal for us but I could see if you're traveling with a group of friends it might be a little cumbersome. We'll most certainly be coming back to this property. read more

Monterey Bay Property Management - Beautiful view from the deck. Great backyard for our furry friends too! - Property Management Near Me - Monterey, California

Kiersten was very unprofessional. I applied for a home recently and it took her several days to respond, once she finally did respond she made us feel like she was doing us a favor?? I would not recommend this company and definitely not kiersten read more

I am a Carmel realtor and have worked with Monterey Bay Property Management for years both to find rentals for friends and clients and to assist friends and clients to rent their properties to well qualified tenants. The staff has always been fast, courteous and patient. I have used them both for long-term and short term rentals. It.is an excellent firm. read more

By far the best vacation rental we have ever used. Our rental house was beyond clean, very luxurious and, after doing a little research, quite a bit below the average cost of other similar properties. But our rental agent, Michelle, will always be the reason we keep renting from Monterey Properties in the years to come. Honestly... she is so easy to work with and wonderful to talk to! Michael Bellafox read more

Monterey Bay Property Management manages a rental property for us in Pebble Beach. The consistent communication and overall customer service is excellent! I highly recommend Montery Bay Property Management! read more

Jan Leasure and Monterey Property Management are outstanding. Jan is a true professional who goes above and beyond for her clients. I would highly recommend her for Property Management services. read more

We have been long-term renters for the past 5 years with MBPM as our management company. Matt Collins has been an excellent property manager to us and always super helpful. I have found the team at MBPM to not only be very professional but also very personable and friendly. Highly recommended! read more

I know Jan from my dealings as an investor and I have the very highest regard for her. If you are considering working with Monterey Bay Property Management I would very much recommend meeting with Jan and trusting your judgement - I am convinced you will be bowled over too. read more

I normally use vrbo.com for my vacation rentals but opted for local property manager since I liked their properties. Professional friendly service. We had issue with door luck and representative stopped by to assist. Property was very clean with all amenities. I would rent with them again. read more

It is quite the long story that I would be happy to share but in sum, there is nothing less I would rather do than give any amount of income to MB Property Management/Jan Leasure. She was very rude, sneaky, the staff in the office also of the same curt, snippy, rude demeanor. Contracts are completely slanted towards the owner, with ridiculous stipulations. It was as if I was the owner of house having to fix the dish washer, shower etc.... There was NO heat in my house and I mentioned it multiple times. The minute I mentioned my house having no heat before I signed the lease, she pulled the lease from me as she knew it was illegal to rent a house with no heating. She increased my rent in my new lease BY 45% after living in my house 7 years and an impeccable tenantship. I received the house in complete disarray (by a diffrent owner) and I increased the property value and attractiveness of the house exposing the ocean view, power washing all the stains, improving the overall look at feel. I loved my house. It was a very heartless, cold, unwavering business interaction I had with her and I will never live in a Monterey Bay Property rented space or buy from them ever. I'am a local, a woman who serves our community, a mother & am simply appalled in a small town how a person who paid every rent on time, was ideal in every way could be treated like this. #localswithnorights #housingcrisis #badbusinessowner #warning! read more

Great people, great place. Moving somewhere new can be so overwhelming and Monterey Bay Property Management helped me each step of the way. They are extremely organized, readily available, and know the best spots. The apartment I picked was safe, clean, and a perfect match for me. I loved my neighbors and definitely recommend this place. Jan Leasure went out of her way to help me with my big move! read more

Please tell me why it takes this vacation rental place to take almost a year to return a deposit... We rented from them last september of 2013. We cleaned the property from head to toe they said they would send it back. I think they are CROOKS. I do not recommend them at all. Monterey is full of great rental agencies to rent from for your vacation needs or short term rentals. Dont let them steal from you as they did us. It is now July of 0214 and we still havent received it. I call them almost every week. read more

Watch out. They took our $500 application fee and then terminated our contract without notice or recourse. The agent was unhappy because we wanted a say in the property's preparation for renting. They are bandits. The owner was also the one who proposed a local law requiring all renters to have professional management. You've been warned. read more

Met with Jan for the first time today, very kind and understanding. It was amazing talking to a landlord who actually listened and understood my unusual situation. Looking forward to working with her to find my next home. read more

Jan is the best! Her team is quick to respond to ANY question or concern. I'm a business associate who has received great advice and watched her business grow. There are those in this business who only care about making a buck but Monterey Bay Property Management is a star on the hill and great at solving problems. Thank you Jan for all your knowledgeable advice! read more

I rate 5 full stars because working Monterey Bay Property Management for over 10 years has been just a wonderful experience. They are always upfront and professional in all aspects of our business dealings. I am truly looking forward to the next 10 years!! read more

I am a local real estate broker. Jan and her team at Monterey Bay Property Management are a great resource for my clients for vacation rentals and long term rentals. Many people who have to short sale, or lose their homes, or are moving here and renting before buying need a rental to transition into. Jan is compassionate in regard to people's situations and looks at the tenants qualifications with skill. They have amazing systems in place that help owners as well as tenants have a great experience. Jan Leasure is my "go to gal" for all property management questions!! read more

As the owner of a rental property in Monterey Bay, I suggest you to avoid MBPM if you are looking for a management company AND If you are a potential tenant, as I have been on both sides already. I moved out of the country six years ago, so I left my property since day one 100% in MBPM's hands. Why I stayed this long with this company if they are so bad, you may ask? For the first 3.5 years I was lucky to have good tenants. Therefore, I was not being a "difficult client" (as MBPM's owner later called me) because I received my money on time, I was not in Monterey to see the condition of my property, and the tenants would only use my house on weekends (it was used more like a corporate retreat). Then, after these tenants left, everything went downhill. While these tenants were great in a way, the house was left to deteriorate (despite being a beautiful house). When my house was vacant after their departure, MBPM had a difficult time renting it furnished. They just gave as an excuse that "there was no market for a furnished house in Monterey" (despite having it furnished all this time), and their only and easiest suggestion was to rent it unfurnished instead of telling me the condition of the house or to try other strategies. It was not until I had a different rental agent that things started to improve...at least for some time. MBPM lacks tremendous attention to detail, especially on furnished rental properties. You may compare the quality of service that sanctuaryvacationrentals.com offers vs. the quality of MBPM. The difference between both companies is like driving a beautiful luxury car and then downgrade to an old Chevrolet MBPM didn't even check every time a tenant left my property. The doors of my house were left WIDE OPEN for days after tenants checked out...this happened twice! The first time it was my gardener who had to call the company to notify about this. The second time, just two months ago, it was me who found the doors completely open and very inviting for any burglar to come in. If I was a tentant, I would have complained about the condition of how I found my house. The carpet smelled badly and had lots of stains; the kitchen stove was all greasy, the bathrooms were not cleaned properly, dead plants in the interior, the doors full of finger marks as well as in some walls, the garbage containers full to the top and absolutely disgusting (this happened every time I stayed here when the house would be vacant), light bulbs off, the shower heads in the bathrooms full of calcium, mismatched cutlery, and most importantly: a very valuable painting missing. The way they handled the missing paint? "Oh, you have to file a claim with your insurance company". They tossed the ball to the Home Depot guys who came to replace the carpets for wood flooring. I found completely unprofessional how they handle bigger issues. NOW, if you are a looking for a furnished house to rent, I would suggest you to go elsewhere. When I moved back, I had to rent a property for 3 weeks while I waited for the last tenants in my house to leave. Well, I think 3 makes a trend. I rented two different properties (and I say 3 because I would include mine as well if I were to rent it) and the first house was a shack in PG that looked nice in pictures but it was disgusting in real life. First off, there was a stench of cat's litter mixed with feet, mold, and B.O. that was unbearable, there was a rug in the kitchen that probably belonged to the hobo on the street it, the beds were smelly, walls w/spiders and spider webs, the backyard depressing, etc. We only stayed one night there and asked to be moved to a different property. The second property was a condo in Pebble Beach that I wish I could post the pictures of the stains in the carpet and the amount of lint there was in the drier. The towels and linens smelled also of B.O. and there were marks as if someone had used them and put them back in the closet. Simply put, not pleasant. I could go on and on, but I fired them already. I tried to work things out with Jan, the owner, about six months ago. I sent an email to Jan because she thought I was being "too difficult" and wanted to drop my account. I could not afford to drop my account just like that since I was not in the US yet and needed to have my house rented. My rental specialist was really nice, and she did a good job initially but I think she had too many things on her plate lately. We came to an agreement, but finding the doors of my house wide open, and the missing paint was the last straw that broke the camel's back. I would not recommend this company, but I hope they do improve the quality of their services and their rental homes because I do not wish them bad, after all, we had a 6-year relationship. They could do a good job if only they had less houses to manage in their inventory or more agents being on top of things. Until that is not accomplished, look elsewhere. read more

Monterery Bay Property Management is the best! The agents and other staff are amazingly wonderful and helpful. Jan Leasure is a smart, hardworking, caring woman and will do whatever it takes to get the job done and same goes for all her staff. I have only and will only recommend Monterey Bay Property Management because they truly are THE BEST! read more

Rented from them for my visit to the Monterey Bay and was very impressed with the service and staff. The place we rented was amazing and it really added to our trip, Will be doing business with them again. Thanks! read more

We found Monterey Bay Property Management to be very professional, knowledgeable and detail oriented. Frank and Jan were extremely helpful in finding quality tenants for our rental property. Our property was beautifully marketed using extensive photographs and detailed descriptions in numerous publications. We definitely plan to use their services again when needed. read more

Love this management! So many amazing places to stay for a vacation and Jan and her team will definitely help you find exactly what you're looking for. read more

Jan Leasure and the Monterey Property Management staff did an outstanding job facilitating & accommodating our Carmel vacation rental this past week. Although there was a pricing misunderstanding with our original reservation, Jan's honesty and integrity in acknowledging the error meant a great deal to me, and she worked with our family to find an alternative time frame at our original agreed upon price. The ocean front Seacliff home we stayed in was the most beautiful and relaxing vacation rental we have ever been in, it was impeccably cleaned from top to bottom, it was stocked with all the accessories you'd expect in a 5 star hotel, the sunsets were out of this world beautiful, there was a private serene cove/beach adjacent to the property, and having a totally equipped gourmet kitchen to prepare our ocean front meals was truly outstanding! The night before our departure, we realized we weren't quite ready to leave, so on the spur of the moment, we sent a message to Jan to inquire about staying an extra night, and in the middle of a dinner party, she happily responded in the affirmative, advising to our amazement and delight that one more night would be no problem. Needless to say, I highly recommend the Monterey Bay Property Management Company, and Jan, we really can't thank you enough for your kindness, your understanding and your hospitality! read more