I wish I had checked all of the reviews on the Ferguson's home store. Buyer be ware! The sales…read moreperson I worked with was not knowledgeable and ordered the wrong version of microwave with my appliance package. once everything was installed, they will not exchange it for the correct item. They made no effort to correct the situation. Will not use Ferguson's again!!

We ordered a $30k+ kitchen package to include Wolf & Sub-Zero appliances. We had to wait over 18…read moremonths just for the orders to "arrive". So, you're telling me, that it takes every contractor, home builder etc. 18+ months to receive appliances?? My gut was telling me that we were on the back burner (pun intended), while the builders etc, were getting product in a more reasonable time frame. Moving on...after the grueling 18+mo wait our appliances finally arrive, yay. Much to our chagrin, the Wolf stove is damaged! Jane's (sales lady) solution was to send out a repairman! Now remember, I just spent $30+k on these appliances and they want to now sale me junk that's been damaged and act like everything is square. This after we insist that they send a new one out. In the meantime, we are still without a range and await Jane's ruling on the matter. I always tell my kids, learn from others mistakes. People, please learn from my mistake in dealing with these clowns. Buyers be extremely cautious. I don't even like giving 1 star on this review. There are other options out there, use them!

It could be or if this was my business it would be improved drastically by having your sales rep…read morefor Roto Rooter have correct information on your store hours for this holiday weekend. Our plumber Cody with Roto Rooter spoke with "Santana" after 5:00 PM yesterday 5/23/25 and ordered a control valve for our Bradford White gas water heater and was told by Santana that I could pick it up anytime after 8:00 AM today. I drove there just after 8:00 AM both doors locked with a sign indicating closed in observance of Memorial Day. Scott the plumber for Roto Rooter arrived there shortly after I did . He called Santana again leaving a voice mail followed by another Roto Rooter man who Scott told me he was the Lead Plumber who contacted someone with this store who told him he would contact someone to get the part from Will Call which after hours of waiting no call back,no appearance on location which is not only disrespectful, unprofessional and down right disgusting!! My wife suffers with a heart condition, diabetes and lymphodema which has literally crippled her which requires her to utilize a walker, cane or wheelchair which is really tough for a 81 year old woman who was a picture of health just under two years ago. I'm her husband for 36 years and her primary care provider at home and I'm a 76 year old man with bad vision in my left eye. Due to the seriousness of her health issues I don't leave her alone for more than one hour. I was at this store for almost four hours which is totally ridiculous and Scott from Roto Rooter can substantiate. I sent a text to Scott earlier this afternoon asking if he heard from Ferguson to which he said NO and apologized. I have been in business for 45 years as a C-Level Executive for major telecommunications companies in 43 states and 18 countries and NEVER failed to communicate with my clients following a commitment for anything NO EXCUSES, NO EXCEPTIONS and expect reciprocal treatment !!! Santana failed Ferguson Plumbing miserable and it cost Roto Rooter anx myself lost time which equates to lost money and horrific Inconvenience and discomfort for my wife of 36 years. In closing I located a after hours number of 800-217-9780 and briefly spoke to a rude ill informed lady whom interrupted me speaking to her three times in a few short minutes and told me she couldn't help once she heard me say my location was Greensboro, NC she said I called California and she only handles CA & TX. I asked if there was a similar number for NC only to be told she didn't know to which I replied, Thank you for nothing and hangup. Thank you and have a great safe blessed day. Regards, Tommy Emmons, 336-706-1605-Mobile- emmonstr@msn.com.

I just wanted to share my fantastic experience with this company! I was blown away by how friendly…read moreand helpful their team member Andre was to me and my mother. He really made us feel valued and went the extra mile to make sure our need was addressed. I can't say enough good things about how Andre assisted us and his excellent advice on how to get our Delta tub faucet replaced. If you're looking for a company that genuinely cares about its customers and provides exceptional service, look no further than this one, and remember to ask for Andre. Ferguson Plumbing should be grateful to have an asset like Andre working for them. He deserves a raise!

Surface specialists came and applied epoxy on the countertops in our kitchen. They did a great 1…read moreday job and prices are fair.

We had Surface Specialists of the Triad reglaze a cast iron tub for us about a year and a half ago,…read morewhile we had some issues along the way, they worked to make sure everything was taken care of to our liking.

Order not in on time. What was order to what was installed was incorrect…read more Lacked professionalism when asked about it. Too many other places to get cabinets and countertops from. Do yourself a huge favor and go elsewhere. Will be less headache

I had kitchen counter tops and a customized granite sink installed in September 2017. Prior to…read moreinstallation everything was 5 star. They had all the right answers. Install was done on schedule. After installation there has been zero response from the company. I have 3 places I think are minor and could be fixed or smoothed out but no one will come look at it. The back splash is 1/4" higher on one wall then the back wall where it makes its turn and is noticeable. Also the back splash is a 1/4" short on one side and not the other with a chip knocked out of it. I have called three times and been to the office twice. Keep telling me we will call you. In December was told too busy to come out until after new year, its now January 30 and still can't get a service call scheduled. Work is not that bad just need a little after the payment service.

Best customer service I've had here in a long time. Kelsey has been extremely helpful, patient and…read morehas gone above and beyond to ensure my vision happened.

Unable to get help. Staff was either with another customer or too busy to acknowledge I existed…read more Went to front asked cashier if we could get some help with a purchase. Here are her exact words. "Just bring me the SKU number" Big selection but no one with the time to help you. Finally surrendered and left store without a purchase of more than $2,000.

Shannon helped my wife and I pick out our first ever hot tub! She showed us all the different type…read moreof tub and explained the differences between them. The selection was great, so many styles, features and price ranges. After spending a few hours learning about hot tubs from Shannon we decided on the Catalina Carlton. We had such an amazing experience. Thank you Shannon for all your knowledge and help!

Unfortunately, I've got to rescind any recommendations I've given to shop here. The store, and…read moresales person are fine, but the parent company who makes the spas, LPI does not stand behind their product. (3) years into owning our hot tub half of the cover began sagging, it was clear there was an issue, and when we unzipped it to inspect, one side was missing a vapor barrier wrap on the foam, so it was just acting as a giant sponge. We contacted LPI, sent pictures, and they even acknowledged it was made incorrectly but refused to do the right thing. They claimed it only has a 90 day warranty, which is utterly useless. But interestingly enough, i could spend $600 and buy a new cover from them, which is warrantied for 5 years, how does that work? They failed to provide good craftsmanship in their lids, which are $600 to replace, do you really want to trust them with a $10,000 spa investment???

I am loving my kitchen countertop. The in store experience was great! They answered all are…read morequestions and let us look at all the options and were not pushy. When we decided on our material they keep in touch from the store and the guys who came and measured, took out the old countertop, and put in the new were all professional and friendly. Very happy and would use them again.

I was very disappointed with the product I ended up purchasing. It looks pretty but is not an…read moreappropriate surface for the use. The salesperson should have given better explanations of the product durability. She was clueless and not at all educated in how to advise/recommend. I thought I bought granite, but it was a "hybrid". Truly not suited for a kitchen that gets lots of use. Cracks and chunks and chips on the edges. I called and expected them to service the issues, but they wanted to charge me to repair the damaged edges in under a few months!! I have another stone project and will not return!